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Cheers (formely known as the Big Chair Coffee and Grill)

Restaurants, Food, American (Traditional), Coffee & Tea

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How would you rate Cheers (formely known as the Big Chair Coffee and Grill)?
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163 Reviews

163 Reviews

https://plus.google.com/104228633325378792449

10/28/2014

Big Chair is such a great little spot to stop after a long bike ride to Anacostia. We were there on a Sunday afternoon, not quite happy hour time, but they gave us happy hour prices anyway :) So, major points for that. The food is delicious and well prepared. You cannot go wrong here!

https://plus.google.com/108764881975335299373

10/28/2014

Excellent ownership, great staff, and a friendly atmosphere

https://plus.google.com/117201045496123140619

10/28/2014

A

https://plus.google.com/116754864470992942836

9/10/2015

Great food, great staff, great service, cool people!

https://plus.google.com/106619712455748592040

10/19/2015

The servers need to be trained and I only come here becuase of catered food. But, the little kid that is running around here they will not get my swrvice any more

https://plus.google.com/111759651192907519873

1/28/2016

Andre Has excellent Customer Service. I have yet to try everything on the Menu but the Chef Is on the Money with my Crab Fries and Shrimp on Top!! Great Bar I need to invite my Friends!

https://plus.google.com/112935419568265649966

1/28/2016

A nice chill spot in the neighborhood

https://plus.google.com/110727513484406409782

5/30/2016

The fried chicken & crab fries are spectacular.....the drinks are even better!👌🏽👍🏽 Andre hospitality is thee best!!

https://plus.google.com/118175058137432774419

6/30/2016

I can't review the food, but I can review the service. After seeing this establishment on Fox 5 DC I figured we give it a try for Sunday Brunch with that said after being told we could sit upstairs there was one table left with a child sitting there alone, after waiting 20 mins and the server going back and forth four times before we asked her if the table was available she says he's eating and brings a cup of water back to him. We sat another 10 mins only for another couple to come up and the child got right up for them. The server could have clearly said that table was being held. The other thing is we walked right out the person who said you can go up stairs never acknowledged that we were leaving. This place is clearly for locals, and that's cool so much for attempting to support local establishments. We tried 😐

https://plus.google.com/114925610263939139996

6/30/2016

This is the first place I have been to on M.L.K that has a great atmosphere. When I went to the establishment It was 3 people in there, so the mood was very Melo. I had a long Island ice tea, and it was delicious with the right about of alcohol.

To the good part!

They have these CRAB FRIES that are extraordinary! Their not greasy, and it's real crab meat! I love the fact they are generous portion. I also had the chicken wings, WOW!

I came in here on a Monday, if that counts for anything.

https://plus.google.com/101357332448947382292

10/28/2016

Angelou has excellent costumer! He took our order and was very patient with our lack of knowledge of the menu! Thank you!

https://plus.google.com/114883992279138279788

10/28/2016

Food quality is not so bad. Small, but Good!

https://www.google.com/maps/contrib/116361550210683376585/reviews

11/30/2016

I've visited twice and not been able to taste the food I've heard so much about. Once they were closed for a private event, and today they were out of crab meat. The folks near me that were able to eat said the food was delish. I hope I can find out soon! May need a drink for my gas and energy the last two times.

https://www.google.com/maps/contrib/102897149183441987087/reviews

11/30/2016

The service is slow and decor is horrible. This will be my first and last time here.

https://www.google.com/maps/contrib/112411410420628098613/reviews

1/2/2017

*FINALLY! A COOK TO ORDER EATING SPOT IN SOUTHEAST, DC!!!*

My girlfriends and I came here on Thursday night (12/22); we figured the place would not be so crowded (everyone would be out doing last minute shopping).

Ok on to the REVIEW: The food was soooooooooo good!!! From the Crab Fries.... To the Drink....Chicken and Waffles. Customer Service was excellent (the manager Dee gave us great conversation). The staff kept checking on us (and not OVERLY doing it) to make we were enjoying ourselves.

I notice here on Yelp customers are complaining about the food taking too long. Now if you are use to ordering at Carryouts, I could understand your complaint (you are use to food being pre-prepared and dumped in greased). HOWEVER, for customers that are looking for a good cooked meal (close to home cooked meal). This is the place for us!!!!! I was so excited when the manager said that they take Call-In-Orders as well.

NOW we did have some ups and downs with our experience (No food establishment is perfect). When we ordered the Crab fries they came to us room temperature and our 2nd drink order was not as good as the first order. I'm not taking off any stars for that ONLY because the owner/manager's customer service was SUPERB!!! I'm very big on GOOD CUSTOMER SERVICE. They were very professional and made sure we were satisfied. I loooooove it when the Owner/Manager comes up to the customer and personally handles the problem. (This part of the review was not to be viewed as negative. But to show great customer service).

Dee and Keekee we will be back!!!! **Keekee drinks were on point!!!! (She made our first drinks...Then she was off for the night).

https://plus.google.com/107788112252913282512

1/2/2017

Several items on their menu were not available which was disappointing. Their food portion is not in proportionate with the price.

https://www.google.com/maps/contrib/102271631180945555801/reviews

2/4/2017

Always GREAT service and food! The atmosphere is nice as well.

https://www.google.com/maps/contrib/115858527380540540276/reviews

2/4/2017

I Love The Crab Fries!! It's just soo good!! The wings are so flavorful.

https://www.google.com/maps/contrib/105259989125485745405/reviews

3/9/2017

I have been wanting to come here for a minute and finally made it. Downstairs is a bar which opens at 4 p.m. but I think you can get a drink there earlier. The downstairs area is where you place your order. It is on the small side but there is seating upstairs—around 6 tables. My mother and I loved the fried chicken wings. I've had better red velvet waffles. All in all, I'll give this spot three stars. I would return. The staff was amazingly nice and the food was on the better side. I don't think they handled a lunch rush as well as a more experienced outfit.

https://www.google.com/maps/contrib/116854732011388341295/reviews

3/9/2017

I love it here..... I feel at home and welcomed

https://www.google.com/maps/contrib/114117712987448850131/reviews

4/10/2017

First the place needs a better exhaust system!! Next, its small inside and the people have no manners. Lastly the employees need customer service training...I placed my order in my name but instead of calling my name,they were calling for order e...how would I know that's my order earn my name is Sophia I will never go back.

https://www.google.com/maps/contrib/102494476390857848981/reviews

5/12/2017

They take a very long time to cook yur food. I've been in here 45 min and still haven't got my food. I had to flag to owner down just to get a drink. They friendly and all but VERY slow. DO NOT COME HERE IF YOUR ON LUNCH BREAK. YOUR GOING TO END UP LATE MESSING WITH THEM. I HOOE MY FOOD WAS WORTH THIS WAIT. WE WILL SEE AND I'LL BE WRITTING A REVIEW

https://www.google.com/maps/contrib/107315625184925704863/reviews

5/12/2017

It takes so long to get your food you need to order a day in advance. Only go to Cheers by the Big Chair if you have time to waste.

https://www.google.com/maps/contrib/116780182650112240068/reviews

5/12/2017

Horrible service, while bartender decided to show off her dance moves. Totally ridiculous as a business model. #imghettoandIdontattendtocustomers

https://www.google.com/maps/contrib/109163789843896772469/reviews

6/13/2017

The food was delicious. Deon the owner was so down to earth and friendly. The place was small and intimate. Customer service was hospitable and accomidating.

https://www.google.com/maps/contrib/117097662195015428258/reviews

6/13/2017

The employee are so rude no customer service skill at all. Talking about there personal life at the bar to each other they where more worried about clocking out then the guest itself I will never visit this business again by the way it was my first visiting this business

https://www.google.com/maps/contrib/117450018704087847962/reviews

6/13/2017

The food was good, and service was good as well, but however my order was not complete i got all the way home to find out they forgot to put my order of chicken wings in the bag, and I usually check my food. I called them and the waitress said i could come by and pick them up so I will be doing so.

https://www.google.com/maps/contrib/108482338443772736098/reviews

7/14/2017

Very nice establishment. Wings are very good and crab fries are a must.

https://www.google.com/maps/contrib/112417590981746849762/reviews

8/14/2017

Thay have good food good music and good drinks. They also have a great friendly staff, I would recommend it to anyone who wants to enjoy themselves. 😃 Two thumbs up........

https://www.google.com/maps/contrib/110374354433817985291/reviews

8/14/2017

I willfully wanted to support this black owned business, however the service here was horrible! My family and I waited well over an hour for our food which never came. Especially in this day and time, placing money back in a community that I can identify with is imperative. I hope they can fix this problem as I would like to not only patronize this place of business, but actually enjoy the food.

https://www.google.com/maps/contrib/110281511098304089400/reviews

8/14/2017

Great food good customer service. Best crab fries in town.... A must have

https://www.google.com/maps/contrib/101262809556180341628/reviews

9/18/2017

Great atmosphere great food great drinks and prices

https://www.google.com/maps/contrib/118211815665786107481/reviews

9/18/2017

Friendly staff and food was good and reasonable price

https://www.google.com/maps/contrib/103899722103598510827/reviews

11/19/2017

The fried chicken taste like they cooked it in dirty grease, and the they put too much mayonnaise in the crab meat that sits on the fries it over powers the crab taste. Too expensive for the location. No parking. They make you pay for the food over the phone for a call in order. I wish this establishment much success, but as for now it needs a lot of work.

https://www.google.com/maps/contrib/116293794092432137965/reviews

11/19/2017

Small, nice atmosphere B.O.B. Food is very good, i hope this place and others can survive the redevelopment in the area

https://www.google.com/maps/contrib/117817513116186115862/reviews

12/20/2017

My husband and our little prince came in here to try it out by suggestion of a friend. Let's just say I love my friend more for her suggestion. Crab fries? I never heard of such thing here in North Carolina but was happy that I got to experience that love all over those fries. The staff were great as well. I can't wait to come back to D.C. with the rest of my family so they can try. I love supporting black owned!!

https://www.google.com/maps/contrib/109053862210993509093/reviews

12/20/2017

The feel of this place is always cool. You have to call in advance to ensure that they have the menu item you have your heart set on...otherwise, you may be disappointed. Great people. Good vibes...and there's an upper level and outdoor space available if weather permits.

https://www.google.com/maps/contrib/107698214231715466881/reviews

1/21/2018

The customer service was great from the moment my son and I arrived to taking our orders. However, it went downhill when our food took 45 mins for 2 orders. I asked what was taking so long and it was because the cook had to changed the grease and the server failed to inform us. Our first and last time here.

https://www.google.com/maps/contrib/114601334884564460515/reviews

1/21/2018

Customer service is amazing from the time you wall in the door you're treat with nothing but respect not to mention the food was GREAT.

https://www.google.com/maps/contrib/103668277487193438219/reviews

2/22/2018

On February 8, 2018 @ 4:19 pm., my husband and I brought the crab fries, turkey burger and fried wings. The turkey burger and fried wings were okay, but the crab fries was poor, they were warm, not hot and both orders had very little crab meat on them. We actually had to search for the crab meat, plus it had very little sauce, which made it hard for enjoyment, they were actually too... dry. I personally feel that this meal is way too expensive to be getting very little, they give you lots of fries and holly no crab meat. It's the crab meat that gets the customers attention, because people love sea food. Once I got home, I called Cheers At The Big Chair and asked for the owner, when she got on the phone, I communicated my concerns and her reply was... she measured the crab meat herself and it's the same amount that everybody else get, she stated that she can replace the fries, but not the crab meat. She should be a shame to charge that kind of money and give so little, it's not worth it. This was my first visit there and my last. The owners energy was lacking when it came down to satisfying her customer. I'm APPALLED in how she handled this issue. For the kind of money that she's charging is totally ridicules. You try to give back to your own... and they take totally advantage. People are not getting what they are paying for, they are being over charged, which is so sad in every form there is. The owner don't even speak nor greet you with a smile and the wait time is extremely long. I can make my own crab fries and have plenty left for later. She's probably making close to 200.00 dollars per container of crab meat, if not MORE. The crab place on Good Hope Rd., by the Ace Check cashing place, they give much more for your money and you definitely don't have to dig and search to find crab meat in your fries. The owner didn't even care that I was a first time customer, she blew me off as though I was nothing. I don't normally complaint a lot, but this was a offer experience that I never want to connect with ever again. The owner was arrogant throughout her delivery in communicating with me on the phone, which was not PROFESSIONAL at all, she needs to take a serious LOOK at self, because she's running a business that deals with the public. I will be contacting Consumer Affairs and whoever else concerning this rip off that this owner is doing. She stated that she was the one who weighed the crab meat, which she should be a shame of herself, she wouldn't want nobody to serve her less than what she deserve as a paying customer. !!

https://www.google.com/maps/contrib/108007069107401602746/reviews

2/22/2018

They fell off, bad customer service. Got the wrong food didn't realize it until I got to work, I called and informed them, I was told I can come the next day to ve compensated but when I went I was told they didn't know anything about the matter. I gave them numerous of chances for one I once did like the crab fries and it's local also a black owned business but I'll just support the juice bar instead, I always receive great customer service

https://www.google.com/maps/contrib/113294706274679450267/reviews

3/24/2018

This was my first time visiting this restaurant. I've heard of them before and wanted to try the crab fries. They were delicious!!! I like the small coziness of this restaurant and the food and drinks are great!!!

https://plus.google.com/111367093094694730973

4/25/2018

Not everyone is going to have a great experience everywhere, but here it started with patience. Patience for seating, patience for your order to be taken, and patience in getting what you asked for. I found my 1st experience okay, yet the food was great and it began with no expectations of the hype I was told in anything but the crab fries. It is a small, home-like establishment that gives the home, away from home dining experience.

https://www.google.com/maps/contrib/116991966820100385840/reviews

4/25/2018

They Will not serve anything without cheese, even for lactose intolerance and The bartender served everyone but me even though I was standing there longer than everyone else. Asked for water because I refuse to spend my money here and she literally served 3 orders that ordered after me before me. Here now. Not worth it!

https://www.google.com/maps/contrib/110601361182543241185/reviews

4/25/2018

Been coming here since around the time they 1st open .They are good people have awesome food(crab fries😍)I love this place!!!

https://www.google.com/maps/contrib/102767720106709762985/reviews

5/27/2018

The crab fries and the honey bbq wings are AMAZING. Cheer is basically your neighborhood bar with great food. Some night there may be a DJ or you may come in and sing a little karaoke. I like that during the summer they open the out door patio area. It really chill. Always good times... oh and did I mention the crab fries? Yes I did but just wanted to remind you..

https://www.google.com/maps/contrib/106548073483876291697/reviews

6/30/2018

If you love seafood try this place! Between the crab fries, crab sliders, and salmon sliders I don't know which I liked best. As if good food isn't enough there was a live DJ that was killing it.

https://www.google.com/maps/contrib/106133276434858870914/reviews

6/30/2018

The food was reasonably priced and delicious! Awesome service too; I will definitely be coming back especially for those crab fries!

https://www.google.com/maps/contrib/106724986113232137567/reviews

6/30/2018

Cheers is small in size but they make up for it with strong drinks and a really tasty menu. Try the crab fries-- they're delicious!

https://www.google.com/maps/contrib/102488462941198881744/reviews

8/31/2018

New owners! Family friendly and professional! Very great exotic mix drinks! Food is also a hit👅💦. Must come out on THURSDAYS FOR KARAOKE NIGHT 7-11PM❤❤. Also if you have a small or up in coming business they offer spaces for pop up shops meet&greet etc!

https://www.google.com/maps/contrib/116638350699386471255/reviews

8/31/2018

Horrible experience here, I ordered food and sat down someone ordered the same thing as I and was told it would be a 30 min wait! Ok why wasn't I told this and then after I waited 15 min just in case I went to inquire and was told oh yeah the meat is frozen so I asked for a refund and only got back the $$ for half of my order. Just ghetto

https://www.google.com/maps/contrib/115353848867630219303/reviews

8/31/2018

Very nice place! I love the food! But you guys need to think about opening on Sundays & Monday’s.. it would make since!!

https://www.google.com/maps/contrib/111414002801941000849/reviews

10/1/2018

Beat Crab fries in the city, and im really not that fond of crab lol. It's a nice local spot with great and friendly bartenders, tasty drinks( the Anacosita River and Call An Uber are my personal favorites) and Thursday DJ was.🔥 it's officially my new spot now!

https://www.google.com/maps/contrib/117530691735994079152/reviews

10/31/2018

Love the wings and can fries. Just a great neighborhood bar. Would be nice if they had draft beers

https://www.google.com/maps/contrib/114047855041746860375/reviews

10/31/2018

Extremely small. Upstairs and downstairs. The food is ok. The drinks are just ok as well. They are known for there crab fries which are average to me. I gave 4 stars simply because of the location and this is the only bar on the bottom end of mlk ave.

https://www.google.com/maps/contrib/111794499015833554612/reviews

10/31/2018

awesome bar. its really where people will know youre name

https://www.google.com/maps/contrib/111933568949751754794/reviews

12/1/2018

It's great but they can give more chicken for 6 dollars you only get, 5 Little wings

https://www.google.com/maps/contrib/110722961829359969227/reviews

1/1/2019

Nice lil juke joint lol I had fun people were nice

https://www.google.com/maps/contrib/104652168309356326411/reviews

1/1/2019

Great atmosphere good ppl music and food/drinks. My go to spot!

https://www.google.com/maps/contrib/111534300384144577971/reviews

2/2/2019

The burger was the best!!! No lie better than matchbox & fudeuckers.

https://www.google.com/maps/contrib/105831749111291224264/reviews

3/2/2019

It has been difficult for me to find food that I like here in this area. A friend of mine suggested that I try "Cheers". He said their Crab Fries were great...That is an understatement!!! The Crab Fries and wing combo, are Awesome. I will be making this a weekly treat for myself. I'll have to share this with the gurls...Good customer service as well. Thanks

https://www.google.com/maps/contrib/102966985502960540078/reviews

3/2/2019

Whoever works in the morning, the FEMALE cashier is SUPER RUDE! She spoke to me as if I was completely stupid! I love the food!! but I will NEVER go there during the daytime. Its been twice that this type of service was given!

https://www.google.com/maps/contrib/103057118938042572276/reviews

4/5/2019

Thursday night karaoke was pretty empty..great if you like to sing

https://www.google.com/maps/contrib/106443395138568833675/reviews

4/5/2019

Delicious that was my first time going !!! I got crab fries && weeks the price was worth it 😊😊😘

https://www.google.com/maps/contrib/104041290169022891510/reviews

4/5/2019

Love the wings and rum punch great cozy place good vibes

https://www.google.com/maps/contrib/117906182723084145870/reviews

6/6/2019

Closed now but I really liked the food here

Erin W.

Stars_5

5/31/2018

I enjoy coming to Cheers! The name speaks to the environment when you walk through the doors. Black owned in this hotspot in the heart of SE. There is no...read this and 96 more

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