We were just starting out and new appliances were not an option, we did not have that kind of money or that kind of credit. We went to several used appliance stores and found that we still could not afford appliances. Eventually we did find appliances that we could afford to buy but found later that they really weren?t worth buying at all. Something about this experience stayed with me.
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How would you rate Washing Machine Man?
The owner takes money to get a part that doesn't fix it and doesn't give me the money back , come to find out after 3 visits from him a real person assessed the situation and the freezer compresser was shot! He didn't know that ???? He didn't pay back and was never on time. Then he is walking around all over flirting He's on something for sure he was acting nuts!!!! Horrible they are crooks read further reviews ! Seriously don't use them !
I do not see any review that says that they did not stand behind the product. I will admit they could stand to say "sorry for the inconvenience". If you have a problem they will come to your aid
Great price for a quick dryer repair. Easy to set up appointments and the workers are very professional. Would highly recommend.
This is a business that aims to take advantage of their customers. They exceed at making a sell yet fail at providing A1 customer service. I wouldn't send my cat to this establishment and I am not a fan of cats. If you can afford your appliances brand new I highly recommend doing so!!!
The staff is very unprofessional, except the friendly technician. They sold me a refrigerator that did not work correctly. When the technician came out a second time after food spoiling again, he said he recommends another refrigerator. I went to the store and Tasha said they had none available at even price so pay more money for a more expensive one if I want one right away. She also stated "put my food in a cooler on ice until they get more in." Buy your appliances elsewhere, trust me.
Very unprofessional! This is why you can't support all black businesses! Lack of knowledge about products, horrible when it comes to getting back to customers and just flat out rude! All they want is your money! This business needs to be shut down!
The technician was very, very friendly and confirmed suggested problem, evaporation fan. So part was "special order " and couldn't be fixed at $99 price, of course not. Okay, but a week, an email and several phone calls later no follow up contact? Duh, manager says he couldn't read model number as written by technician which was the actual part number. A week later, what difference and regardless did this make? Why would customer have to call back to find out there's a fake problem? Definitely fake because a return call back from WMM parts manager/owner a few minutes afterwards had the part ordered and a new scheduled repair date albeit another week away given the Thanksgiving holiday. So foods on the porch and sharing a neighbor's fridge and freezer while having guess, great. Repairs $173.14 with no adjustment for the exordinarily bad service. Was given 90 days warranty extension but question the cost for the part. The technician has no authority to order parts BTW and permission would have been given day one by customer to WMM so that dog don't hunt either.
The washing machine man company does very bad business they don't call they customers to tell them that they technicians are running late.
Made an appointment for refrigerator repair. The technician told me 3 different things wrong with it. Neither he could fix bit then said it needed freon. However, he couldn't do it, so he gave me his "friends" name and number for home to come out. No thank you, by the way he said it was free to look at but he charges $20 not the company. Where do they do this at? Rip off, con artist and very unprofessional.
There appliances are not the same. Techs came out two times . I will never go to them again and will not tell nobody else about them. This is not the original washing machine company. This person told me not to go there I wish I would have listen and read reviews before I purchase.
I've done business with Washing Machine Man for at least 15 years. My 1st washer & dryer I got from them ran at least 7 years with about 3 service calls. The only reason I don't have it is because it was lost in a flood about 5 years ago. I have to agree with the others regarding the delays. But the repairs they have provided have lasted.
Poor customer service called to see if they had a certain size refridgerator and was told i would have to come in and measure them myself
First experience using them and I would not recommend. The first day, they came and took my dryer apart and told me they have to order the part but they didn't know how long it will take for them to get it. The next week came and I set up an appointment because they called and said the part came in. I waited from 10-2 in which is the 4 hour window. When I called them, they said they was running 1 hr behind. I had to reschedule because I had to work and once again, which is today, I had a 4 hr window from 10-2 and it is know 3pm and I had to call them just for them to tell me they are 1 hr behind for the 2nd time in a row. Did I mention my dryer was taken apart and left as is so I have no choice but to wait on them. ****FIRST AND LAST EXPERIENCE WITH THIS COMPANY. NEVER AGAIN!!!!!****
Service is great. Always good to go there for used appliances.
Tressit and Alex was very professional and helpful I'm truly happy with the service i got today
Good customer service. The techs are
great as well.
Ppl very nice willing to help great appliances to pick from
Friendly professional service, extremely honest and reliable. These guys delivered a re-conditioned washer, installed it and removed my old one with a 12 month full fix or replace warranty for less than $200! A Supreme example of customer service!!!
So far disappointed. ALL the people working for the company are WONDERFUL, but, so far the product is NOT. Have had two washers delivered, and both leaked. The time to deliver, then wait for a repair person now twice, and having to go back and pick a new washer and then wait again for delivery is BAD. The last repair man said he would have the company test a a washer and make sure it doesn't leak. So far have heard nothing and can not wash anything due to the washer I just had delivered is leaking.
What a difference a day makes. They tested a machine for me to make sure it didn't leak. They brought it out the same day. After 6 loads, so far, the machine is fantastic! This company worked with us every time to get a good, working machine into the home. GREAT JOB EVERYONE!!!!!!
Please do not buy from this jack legged company! I'm soo mad right now! They will tell you one thing and do something else...the delivery service is never on schedule on the Saturday! So now i have to be blount with them on monday! Never will I buy or refer anyone to them! Just crappie business! Mrs.c
The absolute worse customer service! Unprofessional! Rude! You pay $99 for them to guess what's wrong. I will NEVER, and I do mean never, ever patronize this cut-throat business again.
Great in home service!!!!!! THE PRICE WAS $99.99 BUT HE CHARGED $65.00 FAST AND RELIABLE SERVICE I LOVE THE WASHING MACHINE MAN!!!!
They refused to hall away the old refrigerator because they claimed the old unit had bugs. There was no written or verbal statement about not halling it away due to bugs.
Good place to shop good customer service been shopping here for 15yrs
About a month ago I had a technician from a another company come and repair my washer, only to have hime tell me that it was not fixable and that I needed a new washer. I was shocked, and wanted a second opinion so I called the washing machine man. The technician came out and within a hour he had my washer working and it was working up until I gave it away. I would recommend The Washing Machine Man for all washer and dryer repairs and the cost was efficient.
They have nice prices for low income people.
Has nice stoves washers and drive for a nice price and a good warrenty
EXCELLENT CUSTOMER SERVICE.
I received amazing quality service at an affordable cost.
I would gladly recommend the Washing Machine Man and use them again.
My concern was addressed and fixed in a timely manner. The Washing Machine was polite and very knowledgeable.
We paid for a washer on Friday and it was supposed to be delivered on Saturday. Not only was it not delivered no one even bothered to call and say they wouldn’t make the delivery for Saturday,so we waited for nothing. Then we had to call Monday to find out when it will be delivered and we were told Monday between 2 & 6. No call no show by 4:00 so we call back and was told it’ll be here between 4 & 5. It’s 5:30 and no delivery. 2 days wasted waiting for nothing. Smh. We call back and they say they can’t deliver today and they will be here Tuesday but they will put us on last delivery because other people’s delivery is before ours.how can that be when we was scheduled for delivery on Saturday ?! After all this one would think we would have priority delivery,but no, it’s like we have your money and you will wait on us... never again will they get our business !!
went in to store to talk personally to them. wanted them to modify thermostat of a chest freezer so it could be used as a refrigerator-said they would. did not return my emails after that for a month. then told me they would do this the next year. as i recall contacted them by email or text. no response. totally unreliable (the specifics here may be a little off but it is accurate in "spirit")
as to per your response you told me it was easy to modify a chest freezer thermostat so it could be warm enough to serve as a refrigerator i specifically recall. i recall you specifically saying you would do it at a later date. i remember you specifically did not respond to my emails or texts may have the emails proving some of this. you are unreliable.
BEST PLACE EVER! Honest, friendly, reliable...and a great technician if you need someone to do repairs.
Sheila and Sharon were very helpful, Tia was use less but a great smile none the less. I love this place and have been coming here for close to twenty years. Great prices and warranties.
Always great for the last twenty years I've been dealing with them or sending family to.
This place is amazing! Great products, the store staff members were friendly and knowledgeable. The store layout was clear and easy to navigate. They offer a one year warranty with any machines that are at least 150 dollars and free delivery on all products. When the delivery people came, they were helpful, quick and friendly. I would recommend this store to all looking for a washing machine and dryer. I hope this business continues to thrive because it really is a gem!
I have bought several appliances from The Washing Machine Man and each experience has been excellent. I couldn't ask for better customer service, the lovely ladies behind the front desk always do everything they can to help me find the right size and color of fridge, stove, or washing machine that I need. Delivery service is always prompt, usually the next day. And if there is an issue with an appliance, their warranty service is fantastic and their knowledgeable technician is able to come out quickly to get everything back up and running. The Washing Machine Man always does right by me and my company, I don't have any reason to go elsewhere for my appliance needs.
I really enjoyed my shopping experience at The Washing Machine Man. They were very helpful with my decision making. Friendly and down to earth people. Did I mention that the prices were better than their competitors. Oh, and one more thing, FREE DELIVERY AND FREE HOOKUP! Check em out.
The initial in store experience was pleasant. The delivery was nothing short of ghetto and disrespectful. They pulled up to my house blasting rap music. The driver hoped out the truck using swear words as he talked with his partner. They walked through my house with their foul language. Then when they came down my basement they talked about my family because they thought I was still upstairs. Customers deserve to be treated with respect. Not disrespected in their own home. I will never purchase anything from these people again!
I went in found the washer I wanted, it was on sale so it was affordable, they delivered it to me fast and the delivery men were friendly.
I'm happy with my washer its excellent for a used one.
Purchased a dryer from them, and if I'm ever in need of another reasonably priced, used appliance, I will call them.
Original purchase was. Delivered...read this and 2 more