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How would you rate Stlpics Party Bus?
I believe this company deserves 0 stars. We were picked up on time and the driver was very friendly and polite. However, those are the only positive things I can say about my experience with this company. First of all, while we were at a bar the driver went and picked his girlfriend up and she rode along on the bus with us. This would not have been a big deal but it took him extra time to pick us up once I called. Next, right after picking his girlfriend up, then picking us up, the BUS BROKE DOWN. THE GENERATOR WAS FALLING OFF!!!! I believe they had prior knowledge to the bus being broken because they had a strap on the back of the bus for such an occasion. We were then told we had to go directly home. It was one hour and thirty minutes before we were supposed to head home. We then arrived home 40 minutes later than scheduled. The company reimbursed me for a half hour that night. The next day I called to dispute the amount of time that was lost and the people were VERY RUDE. They refused to refund me for the entire time I lost. They did offer me a voucher, however, I would never get on a broken bus again. I am concerned for the safety of the drivers who might be behind that bus when the generator falls off. After, Robert (the man on the phone) told me that that is all he would offer me, he preceded to tell me to never call them again. AWFUL EXPERIENCE.
Do not hire. Horrible experience. Ordered a bus months in advance and paid in full. The morning of our wedding we were told our bus was unavailable. They offered to send a smaller one, with no other options we agreed. People were left out of bus and wedding pictures because of this. When I called to complain, 2 days and 5 phone calls(with no calls returned), I was told they would only refund us difference of smaller bus. Said was our fault that we told them to send the smaller bus, they would have found a larger one if we had asked, but that option was never mentioned! Also, we had a stripper pole in bus after requesting it to be removed and they also tried to tell us we had not paid in full.
update: it has been over 2 months after a negative experience with this company and i still have not received a promised partial refund. i have even called the company and reminded them on several occasions that the refund has still not been sent. the company almost never answers calls and they do not return messages. have reported incident to BBB almost a month ago and have still not gotten a reply. also the staff/ owner megan are rude. would never recommend this company to anyone!
I had a event scheduled for July 19th 2015 for a day trip to the Ozarks and @ 2:35 am I received a text saying my bus broke down and they wouldn't be able to provide service and if I had any questions I should contact the business office on Monday July 20th for a refund. Well it's now August the 20th and still no returned phone calls text or regarding a refund
My event had to be canceled I lost Monies on the yacht that I chartered and all I got was an sorry ass apology thru a text
After showing up with the wrong bus for a wedding this past Saturday, bus not air conditioned, they then left the bride and groom for two hours- STRANDED!!...read this and 2 more