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NU2U Appliances

Appliances & Repair, Local Services

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Rate & Reviews

How would you rate NU2U Appliances ?
Add a review

21 Reviews

21 Reviews

Bianca M

7/17/2016

I wish I didn't have to give a star they don't deserve that! I'm very upset with this company. They know nothing about customer service and now after only a month my washer has stopped working and they haven't been here to fix it and it's been almost a week and they aren't answering thier phone. I will make sure everyone I know NEVER gives them a dime!!

Brittany H

7/17/2016

I purchased a $300 refrigerator from this company. I have had numerous problems with the fridge and when I called to have the fridge fixed, they sent one of thier "repairman' to fix it....As he was living he was too busy watching the game on tv, that he could barely tell me what was wrong with it. He said he had to order a part for my freezer that never freezes. I almost am ready to junk it. The lady behind the desk was polite though..... i will never do business with them again, i strongly encourage no one one else to either............

Tiffany E

7/17/2016

I bought a refrigerator from this company and it stop working!! It wont get cold and the owner is impossible to communicate with!! He is so rude!! His delivery drivers also ripped my kitchen floor during the time they delivered my refrigerator. When I called the business to inform them that my refrigerator wasnt getting cold I was told to unplug it and wait a couple of hours and then plug it back it and it should get cold and it worked. I was told that it was normal for this to happen when a person keeps there settings high like I was doing. So in others words they were saying it was my fault this was happening. So I lowered my temps to make sure it didnt happen again and of course it did happen! The frig stop getting cold again so I utilized the trick they taught me again and it worked. So for months go by and it happened again! OMG this time it wouldnt get cold anymore and now Im out my warranty. I called them and they refused to help me unless I paid a $100 dollars and that was just for them to come out and look at it. I didnt trust them so I called sears out to look at it and sears informed me that the trick they were telling me to do was a clear sign that my compressor was going out on my refrigerator and they felt this company was intentionally having me do the "unplug trick" to push me out of my warranty. This was crazy because after sears looked at my frig I was told that it would cost over $900 to get it fixed. I informed the owner of the problem I was experiencing and after a week he brought me a loaner that went out as well!! I lost a lot of food as well!! He called his self fixing my refrigerator after he picked up the loaner and it did not work!!! He then brought me another refrigerator and took mines and it did not work!!!

Kenya B

7/17/2016

Very dissatisfied with the service with NU2U.

I was suppose to have a washer and dryer delivered to my home after 8pm,.

However i didnt.

I called all day THE NEXT DAY only to be lead to voice mail.

I ended up having to go down there on my limited lunch break and demand they give me a refund or my merchandise.

Out of all the bad that happened i was greeted and smiled at and warmed with great customer service from AMILIA on the 19th and hampton location.

That was the ONLY thing that calmed me and the situation down.

The delivery drivers are lazy and lack customer service skills however the sales team is what really make it what it is.

I DO NOT recommend NU2U only because they have communication issues within the facility. They didnt even KNOW where my merchandise was until AMILIA went to look for it on a couple of their trucks and then offered to deliver it herself.

They dont deserve hard workers like that.

1-10?? 2 and thats a stretch.

Lindsey B

7/17/2016

The people at this store do not know anything about what they are doing or customer service. Their policies are unfair to the customer. Most the appliances at the store are broken or will break very soon because they simply do patch fixes on them. They dont return phone calls, and if they don't feel lik talking to you they will pick up and hang up. They never call back or come to appointments on time and don't allow you to speak with the manager. I actually feel this place is a scam and fraudulent. DO NOT DO BUSINESS WITH THESE PEOPLE. I have been called names and told I was a liar by them. I don't even feel safe having them in my home or knowing my address. I wish I had seen these warnings before going there. They tell you one price then try to say you owe another.

Sofia P

10/13/2017

THAT'S WHY Y'ALL ONLY GOT ONE STAR RATING Y'ALL FULL OF SHIT!

Tori L

10/13/2017

Can't even get them to answer their phones.

Whitney L

10/13/2017

My experience was horrible I have gas going through my house, the dryer vent fell on the ground when I shut the gas off, and when I called in to the shop no one answered and when they finally answered later it was an argument about there service I say they need to go out of business I'm pissed.

Melissa A

11/22/2017

I had the worse experience ever. I don't recommend NOBODY to go to them to get anything. They played me out of the good fridge I wanted and gave me a ugly one. Then my oven don't work. Never again

James S

3/26/2018

I was not impressed the washing machines and dryers they all look like you might have found them in the alley all scratched up and you want to charge a person to $300 /$400for a hookup-plus for a hookup on a washer and dryer that is not new to me the object of the game is to get rid of it I guess that's why the store was fully packed with merchandise good luck with that

Charlotte M

3/26/2018

Got a refrigerator there it’s leaks water very bad and they don’t answer they phone at all

venice l

4/29/2018

Bought a refrigerator March 13, 2018, it was delivered around 10:30 11oclock at night.... April 20,it went out which was a Friday Called,someone was supposed to come fix it Monday never called or showed up, u try to do business with your ppl... But um yeah I'm very unsatisfied, on top of that all my food went bad.... I wouldn't recommend them at all!

Anaddia C

5/29/2018

If I can give this place 5 Zeros I will... I will NEVER do business with this place again. I purchased a stove and refrigerator for my mother 2 days the refrigerator went bad, she had to toss majority of her food away, after going grocery shopping days before. I spoke with the supervisor who gave NO answers to anything because she couldn't get in touch with the owners. Mother been without now 5 days, I filed a complaint with BBB, this don't make since how the local business take money from the poor and refuse to do anything once you call them with issues.

Teena C

5/29/2018

I purchased a stove and refrigerator. The Stove warmer is on and it been a month that they say that order of the part just came in . Now our refrigerator not working and do not want replace the refrigerator but order a part. Now some my food is molded. The stated that they will pick up the stove to repair it. So I will not have a stove and refrigerator. I requested the manager number and refuse to give it. I called the alderman and now I will call the State.

tiffany b

5/29/2018

Never go to NU2U Appliances!

I bought a refrigerator from them 6 months ago and the freezer did not work properly. Ice cream melted everytime I put it in there.I call them to repair it but they did not show up during the allotted time, then would not answer their phone after. Then I began to smell a sewage like odor from the fridge this week. The smell was so bad that it saturated the entire house even with the windows open. After cleaning it with bleach and every other cleanser, it smells better... but there still is a sour odor.

I call them and they tell me it is nothing they can do for me.

Charles M

6/30/2018

Know someone that bought from them and after I have seen the reviews, will not be buying anything from this company. About to move soon, I was looking to buy a fridge and stove from here, but don't need any extra problems, especially if the product goes bad and no one fixes.

Danasia W

12/31/2018

Let me explain how so unprofessional. First off the lady answer the phone like it’s her personal cell phone . Then the completely miss my delivery date . I had to come back the following day to reschedule something only for the rude lady at the desk give me a 6 hour time frame to wait for someone to come . Not to mention I live literally a block away . So now all my groceries are old waiting over 24 hours for someone and the frustration is at its highest . Not to mention no one considered to ever apologize for the inconvenience and lack of consideration.

Terrence E

12/31/2018

Nice prices on items friendly staff

Jim B.

Stars_1

4/29/2014

Worse place to buy appliances from. They damaged my floor. Also lost the foot from the fridge. you will notice that you can't even call them because the...read this and 2 more

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