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If all possible please avoid!!! My husband and I have yet to receive our electronic tax returns and I cannot print out my return. I contacted the corporate office in Smyrna and spoke to a young lady who was condescending and rude. She stated I have not received a copy of my return because I needed to sign some papers. I did sign the authorization papers. I finally received the text and the link is broken. An African-American American organization with low class ethics and morale. Don't waste your time or money!
I was satisfied with the service I received and my refund. The tax agents are VERY knowledgeable and know ALOT!
Only con about the process is that the tax agent gets a HUGE percent out of your refund. Like my service charge for tax preparation was $800. I am looking into turbo tax.
I have never used this tax service before. The place i went through uses them as who they use. Anyways this whole experience took way to long. Ive never had to wait almost 2 months for a state check and a month for federal. I was supposed to get double state check and they say i recieved my state from irs and then the ither from them. I havnt seen mine ffom the irs because it got sent to nurepublic. I dont like the way they do things to much underhanded stuff going on. Never the hell again will i use tax sheperd or ayone affiliated with nurepublic.
I have never used a tax service to file my taxes, but for reasons out of my control, i used NuRepulic. The lady that i worked with was great and i liked the fact that they offered prizes for using them. My prize was double my state refund. I understood that i had to wait for my state refund to hit my account before they would release my winnings. On feb 22 i get an email from NuRepulic congratulating me on winning double the state refund. In the email they said that i would have my winnings deposited into my account within 72hrs and to provide then with my bank info which i did. On March 1st i get another email saying their records show i have not gotten my state refund yet. I reply to them that i did and gave the date that it was deposited into my acct 2/23. I get another email on 3/2 saying that their contact with the Department of Revenue has no record of me getting my state,so i send them a copy of the deposit made into my account. Now they are saying that i will get a paper check once they confirm i have already received my state refund. Now i am like WTF!! They gave me a # to call in which no one answers and it goes to a voice mail. Mind you in the original email they sent on 2/22 stated i have 30 days to claim my prize. I feel they are delaying me on purpose. I will not use this company again.
I have been coming to this company for 2 years now and I have been satisfied with my results. I do like that they do prizes and every year they've been adding something new for their clients. My tax rep is awesome and always does her best. I will be returning next year
Well I must say I put my foot in my mouth pertaining to the comments that I made earlier. I was contacted by a manager from Nu Republic Corp office in Atlanta and she totally flipped my mind set. Please understand I purchased my package from a Houston Rep. Even though their was some confusion on both ends the manager from Nu Republic stepped in and in one day everything was done and cleared up. Secondly, after checking my phone records they (Corporate Office) did attempted to contact me but I missed their call. It's my fault I allowed my emotions to get in the way. So I'm totally retracting my earlier comments. The manager made it clear that Nu Republic strives on the development of new businesses and will not tolerate nothing less than their customers being elated about moving in the right direction. I fully take responsibility for jumping the gun. Nu Republic is nothing like I claim. They have a partner in my company for life. Thank you Nu Republic for helping my move in the right direction.
I tried to file taxes with this company aka refund republic. The rep (Joe Bradley) i dealt with never filed my taxes. I was told an extension was filed on my behalf and that his manager would complete my return. That never happened. It's now a month later from the April 18th deadline. I've been going back and forth with this rep who has now decided not to answer my text or phone calls. I will have to pay a penalty fee for filing late and will have to file on my own. Do yourself a favor and get your taxes done by a well known company who hires professionals.
This tax company is absolutely horrible! Not only are the tax fees high but the staff/ management is very unresponsive. I had trouble getting my very low refund at first because of so called "unsigned papers" which was probably LOST PAPERS..... Also they have a prize wheel that you get to spin (because they know they suck) BUT YOU WILL NEVER GET THE PRIZE. I filed and received confirmation of my prize but failed to receive the voucher to actually use the prize, I was told to contact the m via email which was supposed to give response within 72 hrs..... I HAVE BEEN WAITING 2 WEEKS for that 72 hr response and doubt if I will ever hear a response. DO NOT WASTE YOUR TIME!!!! RUN AS FAR AS YOU CAN!
other then the huge fees take my return wasnt bad on the other hand i had signed up and paid for a 30 day credit repair back in early February an i have been given the run aroud i am more then unhappy about it to say the least i was assigned to someone who basically avoided me an the last time i txt her to find out she gave me a number to call i call the took a message and then never got back to me, they basically stole 300 from me and when i asked for my money back they told me it was non refundable!!! yet they did nothing that was on the credit repair plan!!!! if any one else wants to band together and pull together a movement to get the services we paid for or a refund or the services we never recieved i am ready to do so!!!!!
So little to say when I got the police involed they have been calling me and acting like they are trying to do some work. A whole month went by once again and no work. I want a full refund of all my money now!!!!!!!!!!!! If they do not give me a full refund I'll be pressing charges on them as well as the people that worked one on one with me. Khadijah, Tamar, Juar and who ever else is involved. you con artists found the right one to play with.
The same day I went out there to confront them is the day i found out they moved and the new tents was moving in. i left photos for everyone to see!!
yall run like hell from working with people that tried to steal your money.
worst experience ever. It is may 25th and my taxes were supposedly filed in JANUARY - i have not received any refund and i have the rudest rep EVER. he does not reply to texts/calls or emails - he CHANGED HIS NUMBER and the office doesnt have a real number so i cannot contact anyone of superiority like a manager or supervisor. and when i asked another rep to speak to his manager, he completely ignored the question. probably dont even have manageres.... only thing i can do now is talk to the irs... i trusted these people with all my info.
Thank you Nu Republic!!! I've worked dead end jobs all of my life. That changed once my employment with Nu Republic began a few years ago. I was introduced to a very helpful and friendly staff and stationed in a highly professional environment. Since working with you guys I've got to travel to several states for business which built positive relationships within communities as well as a lifetime book of clients that rely on my services year after year. Every time I look up, you guys are launching a great new product or improving another. If you keep this up, I'm gonna be forced to never leave. Thank you again Nu Republic!!
Moving across the country from California to Atlanta it was a struggle finding a job. I was just bout to give up hope, then out of nowhere I saw a job ad on indeed for this company. Walking in to Nu Republic originally I wasn't sure if it was something I would fully commit to, but i decided to give it a shot. Hands down this was the best decision I've made employment wise! Its not only given me financial security but the flexibility I needed to Travel and to be active in desired Passions.
I've had a great experience working with this company as an agency owner. I was always interested in financial services but , the ablitlity to help the underserved is a bonus. I have been able to get clients more back then show them how to invest in their families legacy with products such as the Premier Lifestyle Package we offer. It is so impressive as this product assist with a families quality of living while improving their overall credit. I love the fact my clients appointments turn into a one stop shopping for all their financial needs. As well I must say the education I have received with the thorough training that is offered to tax preparers and agency owners is incomparable to any other company out there. I have also become a licensed insurance agent which, allows me to have residual income throughout the year not just tax season. They are offering more and more education for those are serious about entrepreneurship and helping your community. I love where my career is headed!
Im very satisfied with my investment in this company. I was able to make enough income in 3 months, to equal my previous year salary! And did it helping tons of people get their financials in order, great tax refunds and even a chance to get great incentives.
This company is awesome. I've been working at NuRepublic for 6 years and am constantly appreciative of the amount of services they allow me to offer to my clients. As a franchise owner, I've learned not only have to manage a successful business but also how to make an impact in my community by providing a quality service to my clients and be able to hire and teach others financial services for their own betterment. Year after year, it's really been a pleasure working with NuRepublic, and I look forward to continuing to do so in the future.
I'll give 4 stars. The only reason they didn't get 5 stars, for the simple fact my daughter had a slight issue (delay & miscommunication issue) Minor issue but I have to stand by my child :-) ... it was resolved and we have moved on. I must say, Yasmin did a wonderful job with my preparation. She's very professional, helpful and on point. I read some say the fees are extremely high, I don't think they are. I am a satisfied client. I've had my taxes prepared by Yasmin for the past 2 years. She's trustworthy and I'm comfortable with doing business with her. Thanks Yasmin & Nu Republic
Awesome company! I went to quite a few other tax offices and none of them asked me any specific questions that catered to the type of job that I have, which ended up getting me a bigger tax refund! Really good experience.
I was very pleased with Micha Footman's form of training. He was very courteous, educational and very patient. He showed no form of frustration even when being asked the same question over again. I would definitely recommend his training classes.
Excellent customer service. Really interested in making sure that I receive all that is due to me. Genuinely concerned about my well being. Very knowledgeable employees
Nu Republic has provided my family and I an incredible opportunity to alter our financial future for the better. Im learning so much about finances and so many things about myself. The sky truly is the limit with this opportunity.
Khadija is my favorite trainer because she has an answer for everything. Any question I have pertaining to the services Nu Republic offers are answered by her which allows me to maximize my service to clients.
Thank you Nu Republic!!!!
Very knowledgeable. Need him to slow down while I write what he said before I'm introduced to another subject. He's so knowledgeable that I still picked up a lot though!
Nu Republic is one of my best experiences so far with the financial industry. The employees provide excellent customer service and they are trained to be the best by the best! I'm really happy I get to work with them in Phx Az! What a awesome experience !
Micah Footman was my trainer in the tax class and he was amazing! He was patient, informative and very concerned that we were thorough in our understanding.
Micah was a great trainer. He was very informative and patient. He touched up on things and repeated himself several times to make insure everyone is getting a clear understanding.
I have had a wonderful experience here with Tamera. She has been an amazing and very helpful teacher!
Completely Unprofessional Service - I workedwith tax specialist David G and he was extremely unprofessional throughout the duration of our time working together. My husband and I filed jointly, and he claimed he would send both of us the tax return by email, he never did and only sent a copy of the return to my husband's email address. I've tried on more than one occasion to meet with him before 10am and he was unwilling to accommodate in both instances. I explained to him that the IRS requested a copy of our latest return and I needed it to be sent to me as soon as possible so I could send a copy to the IRS (my husband and I were involved in a dispute and were not in contact with each other, though this is beside the point). David was completely unresponsive after I explained to him the urgency and importance in getting this done. This tax specialist also claimed I won a free trip to the Bahamas and that I would receive the cruise information by email after the federal return was processed, but we never received that either. I will never patronize this extremely unprofessional business again. I highly recommend doing your taxes yourself or going see a true tax professional elsewhere.
I will not be doing business with this company any longer. Tamra does not return phone calls. I asked repeatedly for a copy of my taxes to be emailed. They don't answer the phone. They may text you a few days, or a week later. The office is suppose to open at noon today. I'm sitting outisde in the parking lot and they're not opened. I gave my routing number & account number for direct deposit, but yet it came in a check. My refund has been at the office since the 15th & I was not contacted. Very unprofessional!!!
Tried this company out as a favor to a family member that started working for this place HUGE MISTAKE! This company charged my refund $759.00 to file my taxes and l still have no date for my taxes and it's been 3 weeks. My family member has since quit because of all the fraud that goes on with this place. Tried calling this place everyday with no answer at all and no response to messages
This company has been the worst. I was referred to them last year 2016 to file my 2015 tax return. I thought everything had went well for that year but it didn't. The fee in 2016 was only 499.00 which is reasonable. What I failed to realize was that I never received my state return in 2016. I went back for their service again this year 2017 to file my 2016 taxes and that's when things unraveled and revealed their screw ups for the previous year. Well this year I was told the fee would be the same at 499.00 but when I received my paper work the fee was actually 699.00 for a simple return. I was also told that my state taxes had been filed. Due to suspicion I contacted Al Dept of Revenue only to find out that my state was not filed for 2015 nor 2016 which I am now being penalized for. Not only did my tax preparer lie about the fee neglect to put in my state return both years but he shows very little concern about his cowardly mistakes. Since he was paid its to hell with me even though I'm the one who paid for the service. I also referred someone to him and never received a referral pay. This company can kiss my business good bye and I am also filing a complaint with the IRS for their misconduct and abuse.
Cannot say anything great about this company; and for all who state that they had a great experience; like Juar... You are an agency owner, so you favor your own company. That is a false review. Just to give you a touch of what this company is like. If you lie on a review for yourself; then you can not be trusted. RUUUUUUUNNNNNNNNNNNNNNNN From this company. You will be better off going somewhere else. They do not even deserve 1 star. AND FOR THOSE OF YOU WHO ARE LYING ABOUT SERVICE AND TRAINING; SHAME ON YOU. THEY TRULY NEED TO BE SHUT DOWN BY THE IRS
This is the absolute worse tax place ever where the hell is my state refund it's June for christs sake the IRS said they released it to them so I honestly think they stole it. Brianna tremble or something like that was my representative, I got my federal but not my state and that cruise prize is also a fake they need to be shut down !!!!
Horrible company I heard that they were a good place to file taxes and got you the best deal when I agreed he did not tell me he would be charging me almost 800 to file my taxes in addition to that he never gave me a copy of my tax return until he done filed it and I had to request it because the irs contacted me saying they believe fraud has been made I them had to drive five hours away to prove my identit when I got there they told me I had to have a copy of my tax return so then I had to contact them again it took a month for them to respond back to me once I got it I had to drive another five hours back to the irs to take the return it has now be 6 months since I've filed and now they tell me it will be another 9 weeks before they can even release it to me because they are investigating nu republic for fraud and addition to that they person who done my taxes lied on my return and said I made less than I told him I should be getting back 8000 but I am only getting back 4 due to his fraudulent activity and their so called prize that they advertise for choosing them to do your taxes with them is a fraud and lies I never once received anything in those regards you simply spin a wheel of different prizes I landed on a double tax return and instead of it doubling it got reduced 4 thousand dollars
Nu Republic is a great company. They help bring our communities that's overlooked because of proverty up. They love and care about their customers I would never go to another tax company especially since it's black owned.
NuRepublic is one of the best companies in the world to improve and significantly impact the financial lives in a positive way to low income communities.
My experience with Nu Rebublic is excellent. Innovative and intellectual minded Staff. Commited to educatimg community upon Financial literacy and the Credit Environment. Much needed!
Great experience Erica was friendly I walked away very happy.
I just want to say that Ms.K is terrific at what she does. I must say a blessing in disguise. She is very professional, efficient, and services are exceptional. Since I’ve been working with her I’ve never had an issue. She responds quickly and keep you informed every step of the way. I’ll give her a 20 out of 10 any day.THANK YOU!
Got my refund done by Joyce Harris. She went over everything with me throughly. My refund is more than I got last year so I’m happy about that! Her customer service was great. She is good at what she does and can get you your max return!
Tamra Denise is the best. She has been doing my taxes for the last 5 years now an I wouldn't go anywhere else. Haven't had any problems always willing to help an answer any question. If your looking for a good an reliable tax preparer nu republic is your place ask for Tamra Denise.
Extremely knowledgeable in both business and finances! The moment I began to working with Tamikka I began learning new ways to make my money work for me! Her team has helped me with my tax needs and my business needs for over 10 years! She is a true jewel in this business!
Staff is very pleasant and friendly. Had plenty of knowledge about tax services and was able to answer all my questions. They are very accommodating and is willing to work with you day in and day out. Darlene Tate is a life saver and I would recommend her to anyone!
Steven Mosley is awesome as well and works hard to satisfy his clients. Darlene is wonderful and will fulfill all your needs
I received help from a tax repair worker in Chicago. Melinda Harris was such a great help. She explained everything to me step-by-step, and she immediately told me how much I should receive back. Her customer service was amazing. Due to her enthusiasm, I even referred many of my peers to her so they could get their taxes done by her as well! I love the hard work and dedication she puts into her clients, and her hard work should definitely be noticed.
Excellent Tax prep agents who do their best to get you everything that you are qualified to receive in a federal and state refund. I love the services that they provide outside of tax preparation. You can get your real estate and insurance license, there are investment opportunities, credit recovery services and they offer a health care plan if you do not have health care. Everything is really affordable and beneficial to your livelihood. They pour back into the community.
It was an easy process to have my taxes done by Jesse Romero. When you think about doing your taxes, it's stressful. Jesse definitely made it stress free. I didn't have to worry about anything. He was friendly, polite, respectful and professional. Answered any and all questions I had. Will be coming back.
I am so amazed with the amount I am getting back in my taxes. Eric Hawkins definitely made everything super easy and explained everything so that I understood how things work as well. He is very knowledgeable and legit. He definitely got me back the most money. I would most definitely recommend him to anyone.
This is my third time working with Nu Republic, specifically Erica. I love, LOVE how she works & how she explains everything to me so I'm not in the dark when it comes to my taxes. She's extremely professional & you can tell she really knows what she's doing. I'm so appreciative of her every time tax season comes around. She's awesome!
My experience with Nu Republic was amazing!! Mrs Kristy Madrid helped me step by step through my red tape of getting an identity theft pin. I heard plenty of “No’s” until Mrs Madrid shifted my atmosphere with her energetic and positive “Yes ma’am I can help you”. Not to mention she went the extra mile to maximize the amount of my refund. I recommend any and everyone to just try this company and you will maintain accurate tax preparation every single year guaranteed!!
I was very happy with my experience there. Kristy Madrid did an awesome job! She is very knowledgeable and skilled at her job. She is the best tax preparer I’ve ever used. I will definitely use Kristy and Nu Republic again next year!
I’ve had to pay back each year and this year is the exception! Kristy Madrid exceeded my expectations and I received a tax refund this year! Her knowledge and expertise is beyond imaginable and it was so easy and effortless to file my taxes this year because of Kristy’s hard work!
I had an awesome experience with James Davis. He is very good at his job and presents great customer service!! I wouldn't want anyone else to prepare or file my taxes. Thank you James you're amazing!
I was satisfied with the service I received and my refund. The tax agents are VERY knowledgeable and know ALOT!
Only con about the process is that the tax...read this and 1 more