City National Bank

10/29/2016

FRIENDLY PEOPLE, GREAT SERVICE!

Finally, a bank that doesn't hide behind the secrets of American banking practices. Finally, a financial institution that will give you the education, resources and opportunity to build your credit score. They even have a one-of-a-kind program specifically designed for you to get yourself into that A1 credit status. Drowning in a 550 or below score? Let City National Bank help you out!

Also, the hours are incorrect for this location. I'll post an image with the correct hours.

2/5/2017

Very cool

1/16/2018

Great black owned bank, very warm and friendly staff. I love visiting this location.

2/17/2018

Horrible bank. I tried so hard to support the black bank but they were unsuccessful in helping me. Here are some of the problems I encountered. 1- customer support is limited (only certain hours 9-5 and no weekends) 2- They don’t allow you to increase your amount taken out at atm 3- when I called corporate office, it directed me to leave a message ( I had to call several times to get a live person) 4- when I’ve gone to bank, I’ve had to wait a while before a teller even came to the front. 5- I’ve had difficulty on several occasions taking my own money out of the bank. Due to them not having the amount available that I wanted to take out, they offered for me to get a cashiers check (which I did not mind) but then they wanted to charge me for . It should have been waived due to them not having the funds available at the bank. Overall, I’ve been very disappointed in their service and will be closing my account.

6/27/2018

Stephanie Massiah is a great example of someone who will make any excuse to not support a black business, but will give non black businesses her money. even when they treat her with disrespect. i think they're not open on weekends because they're not a huge bank where tons of people are calling 24/7. although it would be nice to have a 24 hour phone line.

i opened my account a few months ago, and i'm slowing transitioning all of my money from one bank to this bank. (moving banks can be scary and stressful). the costumer service was very nice. it was refreshing to see black employees. i felt safe here, if that makes sense.

9/8/2019

DO NOT BANK HERE!!! As much as I want to support our own, they lack the necessary protections that other mainstream banks offer. For example, I have to come into the branch where I opened my account to get a new card and file a claim against fraudulent transactions. In addition, when talking to a bank representative, I was on speakerphone being asked for identifying and sensitive information!! I was told the reason is the cord from the phone does not reach over! WHAT!? A bank with millions and millions, and it cannot afford a simple long reach phone cord or even a bluetooth handset!?!? City Nat may be good for savings and that's about it.

7/9/2016

Love this bank! Family and community oriented. The customer service was great. Happy that I left Chase to come here.read this and 0 more