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How would you rate BCakeNY?
I have never tasted cake this good before EVER! The cake was so delicious and the butter cream is out of this world. They have figured out how to make the perfect tasting cake.... Oh yeah and they are all CUSTOM!!!! They are amazing!!!!! Your search for a perfect custom cake has ended :)
I love BCakeNY and look forward to the new BCakeShop opening soon. I appreciated the staff when purchasing my cake and cupcakes. Keep up the amazing work!
Taste their cake at a friend babyshower. The cake was amazing and taste great.
Its a shame when you own a business but dont insight to have customer service skills like owning up to your mistakes or making a customer feel they have vaule you have a decent product but no business ethics unless your dealing with celebrities ie, changed the date for a pick up the person working for BCAKEny never put down the correct time of my pick up and blamed me and told me to move on after my casual event was ruined. the person working with BCAKEny kept emphasizing on money and how i was not charged for changing the time which leaves me to believe had I paid xtra I would have received better service Obviously this little up and coming shop has never heard of putting the customer first what good is it to have a product and a inefficient staff that doesnt know how to relate to customers i give bCAKE ny two thumbs down its hit or miss if your not a celebrity if you are planning an event think twice and be specific with them good luck. Remember this is New York and we do have choices.
loved my cake. thank you guys. awesome.
The absolute BEST bakery in all of NY. Ive used BCakeNY for quite a few celebratory events and each time they amaze me even more with their skill, attention to detail and outstanding customer service. Its very hard to find a cake that not only looks amazing but also taste equally delicious. Thanks to BCakeNY my parties have always been talked about long after the event has ended due to the masterpieces that they have been able to create. People actually look forward to our next event not only to celebrate milestones and life events with us, but also to see what fantastic dream cakes we will have next time haha! The cakes were a HUGE hit and a definite show stopper.
The attention to detail is amazing!!! It is hard to believe it is cake...that is until you take a bite. The cake is delicious and the custom creations are unbeatable! Oh, and the staff is lovely to work with. BCakeNY is the truth!
BCakeNY was an absolute pleasure to work with! Miriam the owner is extremely accommodating and professional having created exactly what I needed. My partner and I were having an Interior Design launch and she came through with short notice delivering amazingly tasty and beautifully designed cupcakes with our logo. Everyone at the event was extremely pleased and loved the creative touch that they added to the event. BCake is highly recommended for great customer service as well as flawless execution. I will definitely use them again for future events, as presentation is everything and they definitely made it a memorable experience! Love BCake!
My mom ordered a cake for my baby shower in July 2014. It was absolutely beautiful. I wish I can add the picture to this review. All my guests were taking pictures of it. Everyone kept asking me where is the cake or did you get a cake and I said yes, it's right over there. It was on a separate table. People couldn't believe it was cake. It looked like 2 white boxes with a gold ribbon wrapped around it. It had a pink teddy bear, a pink onesie, a pair of pink socks, and pink mary jane shoes. The best part, it not only looked great but it taste great as well. My guests enjoyed it and thought it was beautiful. I kept it out the entire event and it held up great. Bcakeny can be a bit expensive but definitely worth it. I would recommend them to friends and I will definitely use them again for a big event.
My niece baby shower cake was beautiful and taste delicious
This was my first time ordering a cake from BCAKENY and the staff was amazing to work with, the service was impeccable and the cake, cake pops and cupcakes were delish and artistic. We took them an image of what we wanted and they surpassed our expectations. I would highly recommend them. Thank you BCAKENY for making by Daughter's birthday a success.
Very bad service. Didn't give details on the phone and Facebook. Asked to come to the store. I am interested in the cake was the price before going to the store
Can't get pricing over the phone. The staff are rude
First time trying this bakery and it's was awesome! The young lady who helped me was so sweet and professional! I even bought all of the liquor cupcakes they had on display while picking up a custom order! Lol! The flavors were great. Not too sweet and was perfect! Definitely will be ordering again for my birthday Memorial Weekend!
Just ordered my mother cupcakes for her birthday. Took my niece and nephew with me even they enjoyed the cake tasting.
Very friendly and informative...love it..pricey
Cake was amazing & the service was great I have recommended a few people too & they loved it.... Thank you 👑
Very professional staff and delicious cake selection
The $400 cake was made to the exact specs I asked for.
The customer service was horrible.
Email contact was horrible, as communication is NOT a priority to them.
Cake tasting in their small space was uncomfortable. They did NOT even provide water. The air conditioner was on-point.
The customer service was terrible.
They make cakes for celebrities for free to post on Instagram, to attract business, but treat the real people supporting their business, like Minions.. #SMH
Staff was amazing, lots of yummy samples and the perfect cake for our event.
The staff at BCakeNY was able to accommodate my company for a panel. Their next available date for an order was three days away. However, I called them and they were able to take care of our order by the next business day and all our guests were thoroughly pleased. Thank you for making this happen, Karen.
exceeded my aesthetic and taste expectations. fantastic customer service and no judgments on the hilariously weird images I asked to be put on cupcakes. will definitely use BCake again!
I got my wedding cake from here everything was just how we wanted it and the price was good. Fast forward 2 years later and this Nutella cookie is awesome.
Getting a cat In the hat cake for my son's birthday and this place is amazing! They make one of a kind cakes.
Cupcakes were amazing and they were definitely a show stopper at my wedding reception!
BCakeNY sketched, designed, baked and executed this cake in 72 hours! They came through when 12 other NYC bakeries could not. The cake was moist, and delicious as well. Strawberries and Cream flavor. Everyone enjoyed the cake!
Thank you ladies! You did an excellent job on short notice. Customer service and follow up is amazing by this small but efficient team.
I will be ordering from them again. For me, the cost was definitely worth it. This was a showstopper cake that was greatly appreciated by the recipient.
Thank you BCakeNY!!
So I bought a cake from them second time .... cake is disgusting no taste well taste like flour if that was a flavor... extremely expensive so you are just paying for the design or the decoration...way overrated.... I tried it once it was no good 2 times that’s a done deal if you like flavorless cakes then they are your choice!
I placed an order for a cake that was so small and they charged me $400. I was very hesitant but I put a down payment of $200 on it. Less than 24hrs later I called to cancel my order and asked for a refund and they told me they could not give me my money back. Keep in my mind that I placed my order less than 24hrs ago and my party is a whole month from now! They told me that the $200 is to hold my slot date but if I’m cancelling my order and they didn’t even start working on the cake then shouldn’t I get my money back???? NEVER AGAIN. Yes their cakes taste good but they are too pricey and their policy is TRASHHHHHHH!!!!
I Absolutely love it there, the staff members are super friendly and most of all the cakes are moist and delicious. Pumpkin Spice cake rules 💖
Came from New York to experience the bakery while in town was so good decided to bring a cake back with me home great tasting cake wonderful staff
The cake's 🤩are delicious..You Gotta try. & I promise you will Love it 😍
I don't usually post but the felt the need to about their terrible seevice.
Their customer service is horrible which is wat ur paying for along with your order.. Another business doomed by getting too big for their bridges.. SMH
BcakeNy is one of the best cake shop in brooklyn. I had my daughter sweet16 and her cake was priceless. Everyone loved the design she chose, and the taste and cream filling was delish. Staff was amazing from start to finish. Keep up the good work.
Love the Cakes the Best in the state New York city #Brooklyn
My 1st experience was a great one! I tried the Candied Yam cupcake...it is DELICIOUS! I highly recommend them but they are seasonal. Looking forward to having this cupcake again....
Horrible place with no sense of community and total disregard for their customers. I originally stopped to inquire about vegan cupcakes and the person there just said we don't have it plain and simple! Silent awkward after that and since there was nothing else to say I just left! Valentine's Day came and I thought they were giving red balloons away for free to kids or with the purchase of a cupcake. NO! They were selling the regular red balloons at $5 each! I was horrified by the price and went to the 99cent store next door where I got the big ones for 1 dollar each. Today it’s Halloween, we are passing by and these 2 dressed people are handing out candies to 2 kids, my daughter was the third kid and as soon as it was our turn, the people dressed up went to the kitchen, the lady sitting in the counter just looked at me like what do you want, and I was like my daughter wants a treat as well. She said we gave them candy because we work with those kids, we are not giving candy until 5 pm. What difference would have made to hand out one more candy and have a potential happy costumer? There were no more kids behind us, just us. My daughter disappointed couldn't understand why the other kids got, and she didn't. My advise to you is to read all the reviews before deciding to hire them, what do they all have in common? Terrible costumer service! As someone who likes to support local businesses, I support those that give back to the neighborhood as well. This place is definitely not one of them!
Cakes and cookies sooo good and the staff was very helpful.
Nice folks, awesome cakes.
This place never let's you down. Cakes cupcakes are delicious.
Fantastic cakes the Imagination and the skills are awesome. Taste is wonderful.
Awful cupcakes for $60. I went in really hoping they were amazing. I could have made better ones at home as someone with no baking experience.
My first time visiting this bakery after viewing gorgeous cakes and great reviews. Ordered my grandmothers 90th b day cake 8 inch cake 1 tier cake $350....its going to be gorgeous....We did the cake tasting and we went with the coconut flavor (Caribbean family)...50% deposit required...consultation and cake planning..reciept given...they also do delivery for an additional charge depending on location...immaculate customer service....pictures and reviews on final product coming soon....stay tuned!
got cupcakes with daughter meet the owner great covo
I cannot say enough good things about this business.
Usually special orders for custom cakes must be made weeks in advance, but when another bakery was unable to come through at the last minute they stepped up with only 4 days notice!
Everyone I spoke to was friendly, professional and knowledgeable. They even called me on a holiday when the shop was closed to finalize all the details.
The cake/cupcakes I purchased were beautiful, delicious and delivered on time with no issues.
I wish I could give them 10 stars, they deserve it.
I have zero hesitation recommending BCake NY to anyone or hiring them again.
Thank you to the entire team for all of your help !
Excellent customer service nothing but warmth and love as soon as you walk through the door I’ll be back
Currently purchasing a cake for my babies first birthday this lovely business owner made my baby shower cake which was delicious so I had to come for her first bday! I'm an official forever customer!
I felt rushed by the woman helping me. Usually when i go, the Black woman takes time to consult with me, give me samples and help me decide what to get. This woman wasnt rude, but she just wasnt welcoming or warm. It was a turn off and i have been a patron for five years now. Spending over 700 dollars each time i visit
Great service and amazing baked goods! It can be a little pricy, but the bakers there are very talneted - so you get a return for your money. I will be back again!
I knew the cake was going to be beautiful but you guys over exceeding my expectation!!! Thank you so much!!
I absolutely love love love this place. They can do no wrong
TERRIBLE I PAID $60 FOR A DOZEN AND THEY WERE SUPPOSED TO BE LIQUOR INFUSED, GUESS WHAT HALF HAD LIQUOR AND THE OTHER HALF DIDNT. THEY WERE ALSO REALLY HARD AND REGULAR SIZED. I PAID HALF THE PRICE FOR A DOZEN CUPCAKES IN FREEHOLD NJ AND THEY WERE DOUBLE THE SIZE AND DELICIOUS BUT UNFORTUNATELY THAT PERSON WHO SOLD THEM MOVED HER BUSINESS TO CALIFORNIA. Anyway dont be fooled because these things are terrible
BCake has always been there for me through all of my different occasions. They've always been professional and a small business that is for the people. There is always a walm welcome and they are always willing to help with any need. I definitely recommend them.
This bakery made the cake for my engagement party a couple of years ago. My sister says they showed her and my mother a bigger cake during the consultation but when the cake arrived at the party it was tiny. Thats not even the worst part. When we ate a piece of the cake it tasted like butter and it crumbled. Noone finished their cake and it became a joke at the party that they just gave us " butter flavored" cake. For the price of the cake, it should have been a thousand percent better. Two years later, I'm still annoyed.
Worst experience with this bakery and will never order from them again. I paid over $500 for a custom cake straight off of their photo gallery and the cake we received looked nothing like the one I ordered. I paid extra to have the cake delivered to the restaurant for an important birthday dinner and the bakery rep said they would take care of everything. When I complained of the cake we received, they sent me a picture of how the cake looked when it LEFT the bakery but were trying to figure out what went wrong. I had a call with a woman named Miriam who had the worst customer service manners I've ever experienced while telling me they pride themselves on customer service. The fact is, the cake we got wasn't what I ordered and she tried to blame the restaurant and tell me the cake ARRIVED at the restaurant perfectly. They never sent me a picture of how the cake looked at the time of delivery so it could have been damaged during the delivery process but she didn't even acknowledge that as a possibility. Instead of acknowledging the fact that the bakery could have been responsible for the mishap - she continued to tell me that that it's not their fault. She then offered to give me a gift card. The #1 rule in customer service I thought was - the customer is always right. Not sure where she learned her customer service skills from but that definitely hasn't registered with her. After wasting 20 minutes of listening to her repeatedly say everything that essentially boiled down to "it's not our fault" - I gave up since it was clear dealing with them was a waste of time. I thought about contesting the credit card charge for the delivery but again - debate whether I want to continue to waste time on this. Dealing with this place isn't worth the hassle or the cakes.
Can't go wrong here.
Love this place. Their work is impeccable!
Under all of that blue fondant is a vanilla cake with vanilla buttercream. On a scale of one to 10, I give design 10 points (although I thought the ears should've been blue too); I give flavor 8 points (because while it was a little too sweet and not quite as rich as I would've liked, it is tasty); I give size 8 points (because it was smaller than expected but sweet enough to prevent anyone from missing out on a slice); and I give customer service 10 points (because they are thorough and kind). For overall satisfaction, I give 10 points, because my sister was satisfied - ecstatic, really. All she wanted for her birthday was a tasty cake with fondant. The unicorn (one of her favorite creatures) and blue and rose gold (her favorite colors) were a bonus! And as long as she's happy, I'm pleased.
The reason I give four stars instead of five is because the price was steeper than I would expect for the cake that I received. At the same time though, I value the craftsmanship that went into creating such a beautiful masterpiece. I may not be going back any time soon, but BCakeNY certainly has my support (especially as a woman-owned, Black-owned business)! Thank you so much for making my sister's 21st birthday so magical!
There cakes are always amazing and i love there cupcakes.
BCakeNY is an excellent bakery to work with! I contacted this bakery, along with 12 others, for a very 11th hour cake. The cake desired was a "shoe" cake...read this and 73 more