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The only problem I had was that the water took a long time to get hot, and the expensive rule on patron guests, ($10 per person for daily visits). For being so close to the Quarter and knowing people tend to meet new friends in this town every few minutes, you would think they would make exceptions. I understand making them register at the desk, and I could understand limiting the number for fire safety reasons.
All in all it is a cool little spot, good prices, and awesome staff. Close enough to the Quarter that it always has an interesting group of guests partying on the Balcony
Best hotel I have ever booked!! not to mention this is my first time booking a hotel room. I love how clean and orderly the rooms look, and it smelled of lavender when I walked in. I didn't mind the blood stains on the pillow cases. I found a complimentary pill in the bathroom.. not sure if it was a perc or an Advil but either way it had me feeling right. will definitely return, extremely pleased with customer service at the front desk.
I visit new orleans regularly. .I had the misfortune of not finding a room for my visit at the time and short on time I foundThe Empress. .At first entry there was people smoking drugs on the deck and entry way..I figured well its New Orleans an you just never know. .going to the room You immediately are overwhelmed with the smell of urine. .entering the room it was the size of a closet.. eager to get out into the city an enjoy my time in the city we tried to unpack. .but was unable to due to no closets an no furniture..the only opition to put or clothes on the floor..after examining the floor decided to keep our clothes in the suitcases ..dead an live bugs..just general filth an common sense said dont even think about it.. the walls reeked of mildew..and stains..an I can only assume it was flooded during Katrina an was never repaired only painted over..At this point I sat on the bed in bewilderment to the sounds of what sounded like dry spaghetti being cracked. ...my wife in disbelief as well started laughing at what was a nightmare hotel..pulling back the sheet to find a plastic cover I can only assume to stop the smell or prevent any more urine from being soaked into the nasty matress I have ever seen.. older than the hotel..covering a matress which look like someone bled out on after being shot..It absolutely got worse..there was crack paraphanilia in the pillow..iT WAS BAD..THE WORST PLACE I HAVE EVER STAYED IN MY LIFE..and I travel regularly. .The other patrons made us nervous..AND im not a small guy an I can handle pretty much anything that comes my way..but evryone seemed wacked out of there minds..Nothing but drug addicts..and shadyness..Conclusion. ..If this is the only place availible..find somewher outside the city..it will suck to drive in an out but..you wont get shot by the drug addict that frequent there..or catch anything from the filth..I have been wanting to post this for some time now to save someone else this place....I just saw they were on tv hotel rescue an Hoped they made change..honestly it needs to be condemned. .I dont care what they did ..I will NEVER...NEVER GO HERE AGAIN..
loking for a small inexpensive hotel that offers convienence, charm, and value.. the empress hotel is all that. A unique atmosphere... You are located 4 blocks from the french quarter, secured parking,, wi-fi.. and personal dedication from the staff to ensure you have a great trip..
We enjoyed our experience. The bew management was helpful and friendly. Cozy lil spot for our getaways. We will be back every few weeks when my man gets off the rig.
If I could give this sh!thole zero stars I would! The staff is mostly junkies, they also live there so you have the pleasure of sitting on the balcony with them watching them tweak out. We have to leave or room key at the front desk when we leave and ask for it back when we return. I have a bad hip and asked for a room on the first floor but they said they were booked. Twice in one night though the same prostitute checked in to a room on the first floor with a different "brother-in-law" each time for an hourly rate of $11.48.... They called it a guest fee.... Yes, even if I wanted a friend to visit me I would have to pay extra! My bottle of hydrocodone that I brought with for my hip pain since I knew I would be walking alot disappeared from my suitcase... Then again the tweaking, junkie staff has access to my key even when I don't and they are the housekeepers.... In your room when you aren't! We booked for three people and were given a room with one standard double bed. The "roll away" bed they said they could give us was a VERY old army cot that was broken... But they were kind enough to give us some electrical wire so that we could try to fix it ourselves or one of us had to sleep on the disgusting floor covered only in HALF of a throw rug. Yes, they cut them in half so that one rug could be used as floor covering in two rooms. Oh.... And there are no door knobs on any doors, just pull handles and the doors don't close tight unless locked so if you don't lock it, expect at least one of the junkie staff members to just walk right in with the "oops I didn't know you were here, do you know where so-and-so is?"" Amy at the front desk was the ONLY decent thing there. She was helpful, apologetic and even went dumpster diving when the staff, apparently high on my pain meds, threw all of the collectors cups away that we had acquired.... And she found them, bless her heart! Each person gets one towel and one washcloth only and if you want new ones you have to carry the dirty ones to the front desk yourself and exchange them. You also have to pay to fill your ice bucket. There are no phones in the rooms at all and the advertised free WiFi was nonexistent so I could not do the homework that I needed to get done... So thanks for the late grades a$$holes!
While we were in bed one morning a man insisted on coming in and changing out our nightstand.... Still don't know why he had to right then. The bathroom light flickered and crackled when we turned it on so that made us feel super safe as well. The toilet was crooked and it actually touched the tub so if you wanted to sit on it straight, you had to put your left foot in the bathtub. My friend I was with actually straightened out herself but that still didn't fix the super high pitched squeal that it let out for about 45 minutes after each time you flushed it!
The houses in the area were perfect NOLA atmosphere and the owners were outside working on them daily, shame the hotel didn't put any effort at all in to their building. We were about eight blocks from Bourban street and ten blocks from the French Market. The location was awesome and we never once felt unsafe during the 21+ miles that we walked. The only time were worried for our safety was at the crap stain of New Orleans. This place would be shut down! DO NOT STAY HERE NO MATTER HOW GOOD THE PRICE IS! Trust me, it is just not worth it!
I'm from TX and always stay in the quarter. However due to planning and pricing I ended up at Empress. I advise everyone to watch the Hotel Impossible episode (it's free on youtube) about this hotel before staying here. Everything about the episode was fact. This place gets 2 stars for 2 reasons. Amazingly friendly staff (who are clearly overworked and frustrated yet continue to smile to guests), and it's convenience to the FQ. This place is a shit hole. The owner needs to sell it. This place has so much potential yet it's run by a complete selfish idiot.
I thought the empress was great! The location itself was sooo convenient. Their rates are very affordable and the staff there is very attentive and "hands on" The rooms ARE clean & I was very pleased with the service/stay OVERALL!!!! Just give it a chance, I read some reviews after booking which seem a little misguiding so just go and see for yourself... but all in all I had NO COMPLAINTS!!
Comfy room. We loved it except for the cockroach that attacked me on the balcony. Apparently the insects in New Orleans are chillbros.
RUN! Just don't do it! The rooms are dirty the service is horrible. We arrived signed in walked to the room and walked right out because of how hideous it was, while my wife went to go talk to the receptionist there were cops handling a domestic dispute with the receptionist and her boyfriend(making us feel unsafe/extremely unprofessional move by the business). At this point we meet another couple in the same shoes who wanted a refund for their room, they had been told they would not accommodate no refund for them, after the receptionist told us they would only refund us only $40 of the $115 we paid (because we walked in the room and used it for 5 seconds). We fought our case And were told we would get a full refund which we did not. We took the hit and left and stayed at a super 8.
This place is so bad its comical. The bathroom door fell off, there was a big hole in the wall. The bed has a plastic cover on it and the whole place smells like piss. there is junkies and prostitutes in and out. Our mission that night...not to get murdered. Its close to the french quarter tho.
Do not ever even think of staying there! It is not even a motel! I would give 0 stars, if I could. This was the filthiest place I have ever seen. It is shocking how they could stay open for guests. The whole room was dirty, with holes in the doors and somebody's hair in the sink and bathtub, peeling yellow stained bathtub! All the sheets stained and stinking with a mattress covered in plastic. I have clear photos of mold in a bathroom. Unfortunately, I had to stay 1 night, because I was traveled with my child and we've checked in midnight time, and I've checked all closed by hotels were sold out. I had the worst sleepless night, and we've checked out very early in the morning. Be aware that to get your refund is almost impossible! This is a scam and a tourist trap.
So, this place is cheaper than anything else in the French Quarter for a reason. It's "minimalistic" to say the least. It is a room to sleep in and a place to park your car. If you're looking for that, then this place will do just fine. I can't add a lot of comments about anything else than what others have said. It's not good. Anywhere else, under any other circumstances I would have demanded a refund immediately. As it was, we dropped our stuff off at 3PM and came back to the room at 3AM. We passed out and woke up refreshed but our bodies were stuck to the plastic covering the mattress. It's a flop-house for sure- in every sense of the word.
The worst experience in my live. Poor quality of everything, bad smelling and Internet work only in the lobby.
My biggest draw was price ($60) and location to Bourbon Street and I was not disappointed. After my first walk the weather got cooler than I expected and since the hotel was so close it wasn't a big deal to go out of my way and change. Of course then it wasn't a big deal to walk back to Frenchman/Marigny, both about a 15-20 minute walk away. Expect to walk since parking is such a premium (lack thereof, not sure about price). They do have 'monitored' on-site parking, but I had to park in the grass which was evidently the neighborhood dog park (hate dog owners). The room was a 'little rough on the edges', but I showered and slept some in which, hell, who has time to sleep when in N'awlins?! Finally the staff was VERY nice, I liked the balcony and overall I would stay again. If you want to do the French Quarter on the cheap and just need a place to crash, this is it.
Checked in with a friend who is visiting. Hotel is borderline uninhabitable... But from my understanding it's reasonably priced. Close to Bourbon Street. Strict guest policy. Would recommend somewhere else if you're trying to bring guests back.
DO NOT STAY HERE, the price is NOT worth it. 10 out of 10 worst hotel ever. Harry Potters stair closet bedroom is better and bigger than whatever this big steaming pile of mold filled, disease ridden, decrepit disaster this place has to offer. This abortion of a hotel is horribly run, the staff is minimal, and overwhelmed by lack of help and communication. Do not waste your time here!
Trashy drug motel. Wouldnt let my service dogs stay without charging an extra 20 per night. Does not look anything like the pictures. No visitors allowed in room at all only on outside balcony. Not worth the 60 a night at all no rooms are 39
DO NOT STAY HERE. The rooms are horrible, damaged walls, rotten floors in bathroom, plastic covered mattresses, bug traps for ants and roaches, broken blinds and worst of all dirty linen. Halls smell like vomit. This hotel should be either torn down or gutted and renovated. Much nicer hotels close to Bourbon St. for double the price and the peace of mind is worth it.
What a piece of SHI*. Take the creative renovations...FREE...what a loser family! I will definitely make sure I wouldn't stay in this hell hole! Miss treating the employees! They deserve much better.
Great deal for the price! Great location. Easy walk to Bourbon st! the bed is comfortable. Bathroom and amenities are lacking but great if ur just sleeping there. Very nice staff. Bring shampoo and soap.
I have rented rooms by the hour with better conditions and larger rooms for less. The price is outrageous. Check in time has change from 7 am to 3 pm. There is a $10 key deposit and if you were to check in at 7 am they charge $20 more. This is, by far, the worst choice in a place to stay in New Orleans. A room no larger than 10'x10' with a shoddy bathroom attached, and mold filled wall mounted A/C starts at $53.03 and after the fees becomes $83.03. This is very disappointing as I have stayed here before and the prices used to reflect the quality of accommodations. This same room, just last year would have cost a total of $40 to stay for 28 hours, including key deposit.
NO STARS!! Disgusting. The room was advertised as non-smoking. The whole building and room reeked of smoke. The room resembled a prison cell. I think there was plastic on the sheets. I did not stay and left immediately. Booked through Hotwire. $110!! I wouldn't pay $10 for a dog to stay here. It was written as non-refundable but if you don't stay then this is literally against the law to refuse a refund. Hotwire got in touch with the Hotel but they refuse. I am currently looking to take them and Hotwire to claim. Don't stay here. This is more like a crack-den than a motel.
This thing gets no Stars from me. I know, there have been difficulties to rebuild the City but this is just a Crack and Whorehouse. Being confirmed of locals, the business is way under any standard. I have not stayed in another dumbster this bad for long, and they are asking 60 USD- but, down the street, i found a jewel in a Pink Fassade, 20 Bucks more that you should invest for staying so closed to the french Quarter. Please, do no mess up you stay, staying in that Crackhole. The windows have no lock and well, you just see for your self, terrible- painted bathtubs and a bucket to use the toilet. Substandard if talk about this
PROS: The people at the front desk were nice, the place is close to the French Quarter, and the hotel allows dogs. CONS: My dog was the cleanest thing in the room. The tub was covered with rust. The doors were warped and cracked. The room was as humid and fragrant as an armpit in July. This place looked like it had been hit by a hurricane. What? You say it was?
Yes, the rooms are small, and yes, this is not your big name hotel. Buy if you are willing to overlook a few amenities, this is a quaint, historic, safe place to rest your head. It's within walking distance of the incredible pulse of the French Quarter, and a short jaunt to the bus or the cable car, and Uber drivers circle the area. The staff is friendly and accommodating... Michelle was awesome! I'd love to come back for a visit next time I'm in town!
Great budget friendly hotel safe n free parking a bonus n 5 min safe walk to French qtr
Don't stay here!! These rooms are awful. They refused to refund our booking even though we tried to cancel within 24 hrs of booking the room 2 months in advance. They charge for ice. Wifi didnt work. I saw more drug users there than i have in any one location before in my life. Almost certain it's used on the side as a brothel. The rooms are very old and haven't been maintained. I was afraid to touch anything the entire time we were there. The only redeeming factor was the nice lady (Lisa?) at the front desk. Don't stay here!
Do not get a room here !!! Unless your just going to pass out and not worry about your surroundings... I have been in so crazy places being a Marine but this place is rough for being in a U S city I cant believe the city inspectors let this place stay open .after a lot of disinfectant and some sheets from the truck we slept there . if i wouldnt of been drinking i would of left .dont waste your money !!!
This place sucks but I always go back. I mean really who can afford New Orleans. I was standing at the corner 1000 ft away & was given a rate. I walk 3 doors down & went in to the desk & prices were hiked. Shower dripped sink leaked & heater did not work. I was turned out day I arrived, the reservation was unable to be found. This was booked 3 weeks in advance. I walked in the freezing rain from 9 pm until 12 noon the next day. Still had to wait where I was told to go to the balcony soak & wet. It was very cold. Ruined my entire trip. Ripped off so badly I am still stuck here in NOLA 2 weeks later. C'mon Feb 3rd already!!!
No wifi, not even a bloody hanger in that nasty bathroom! How am I supposed to hang my towels? Oh, and by the way, no desk but only a creepy chair. So far away from any bus station
For a budget dive hotel in the heart of Treme, it's hard to beat the price for the location, but don't expect much else - at least it is clean with 24-hour desk service.
The Empress is just a few minutes from Bourbon Street. They offer parking and rooms. The neighborhood is not bad just don't go in the wrong direction. Don't expect the accommodations that would cost $300 or more in New Orleans for $65. If you are prissy save your money to stay somewhere expensive or in Metarie. If you are smart and easy going, stay here. The beds are plastic wrapped to prevent bugs and germs from getting in them. This is smart, but a bit strange as the bed crinkles. Service is excellent. Everyone is super friendly and you can hang out on the balcony.
The rooms were just O.K., but if you're staying in the hotel just for sleeping purposes, you should be fine. My boyfriend and I were out of the hotel every day we were there except when we went to bed, and it's a very quaint spot. The service was better than I expected, too. Cheap hotel, good location. Just bring your own shampoo because they do not provide that.
I stayed here during the rain storm.
For the price I paid, I expected at least a microwave or mini fridge. What I got was a rug that was cut in half, buckets and garbage cans in the hallway collecting rain, and the floor in the bathroom was squishy.
They're apparently tryiny to put up a deck on the second floor.
Why they aren't trying to fix the roof instead, boggles my mind.
Need a microwave: there's only one on the 2nd floor p watio.
You can tell how ghetto a place is, if you need to plop down $10 for a roomkey. I had some dude knock on my door at 9 am with take out, and he was disappointed.
If you want a moldy and adventurous experience in the lower 7th ward, then stay here.
This is the best deal in town! Excellent location, friendly knowledgeable staff, clean rooms
First I was told I didn't pay for my room. I also asked for early check in and that didn't happen
The walls had cracks everywhere. There was water damage on my ceiling.
There were mosquitoes. There is a surcharge for everything. You have to give them you key every single time you leave your room. Its noisy. Good luck getting clean towels. A woman that looked to be high on drugs kept my 10 dollar security deposit because I used the towels and wash cloth according to her the washing machine couldn't clean the rags.
There were also Roachs crawling in the halls.
You can not let anyone in your room without a fee. This hotel was worth less than 20 dollars a night
The staff is very friendly and nice... But, the rooms are so small they turn off the a/c so when you check in the room is so hot wholes in the floors... And if you like meth heads but then again it's only a 12 mile walk from borbon street.
(Only 1 star because I am required to. Zero stars for me!) I do not recommend this hotel at all. It is a $10 fee if you stain the towels. A man brought us an extra towel in a dollar tree bag. The manager made us wait 25 minutes while they changed shifts. The ceiling was peeling, the tub and toilet were stained, they do transactions and reservations using paper, and the air conditioner was in the window surronded by a plastic bag. As a 26 year old female with my boyfriend, I did not feel safe sleeping in the bed nor leaving my bags in the room to enjoy New Orleans. We left as soon as we saw the room. We asked for a refund and they charged us for one night stay (even though we did not stay) and 15% transaction fee.
This place was horrible. The room was teeny tiny. The bathroom was a horrendous. The tub had so many layers of peeled paint coming off. I'm sure if you get in it, you will get lead poisoning. My family and I refused to stay the night in this place. A damn shame is what it is. I wish I could give it zero stars. No person with class would ever stay here. Go to a motel 6. You'll save money and the rooms are better.
It's not the fanciest of hotels, but hey, you're in new orleans for a good time, not to stay in your hotel all day, right? We loved the affordable rates, neighborhood was not that bad, the staff was warm and welcoming. We loved how they went out of their way to provide us with as much information needed to have a great and safe time, they answered our questions and concerns which made the experience there fantastic. Not to mention it's about 6 blocks away from Bourbon st. It's overall a great and safe place to stay at. We'll definitely be back on our next trip to New Orleans.
I would not recommend this place unless you are really into places with "character" where you might just wake up in a bathtub full of ice with a kidney missing or find a dead hooker stuffed into your mattress. I am one of these types so I give it the utmost high rating in serial killer creep dens. first off the door to my room was broken and the guy at the desk immediately came up after I checked in and obviously made something up about me not giving my receipt to him when it was left right in front of him. My room was the size of a closet. There was plastic over the mattress. There was a nice lady smoking on the balcony with no eyebrows.... (Very David Lynch/Twin Peaks). When I was checking out the lady at the desk went and "checked" my room to get my $10 deposit back and was up there scouring it for about 15 minutes. She came back down and informed me that she would give me the $10 back even though she knew I was smoking up there... And NOT cigarettes. I honestly smoked one CIGARETTE in there but nothing else. She claimed she knew I was smoking (I'm assuming crack) because the washcloth they left me was stained black because I washed my eye makeup off with it. Ugh. Then I pulled my hand up from the counter and a pill had melted under it that was stuck to their counter. Wow! Yessss! Character up the WAZOO at the EMPRESS! be sure to not use the single towel they provide either to prevent being politely accused of using hard drugs in the room but getting a "pass" this time only.
The staff was beyond amazing! Rachel, Michelle and Dale took their time to inform us of activities. The hotel emailed us within the same day regarding our requests and concerns and we found that to be awesome! It's a decent place with a homey feel thanks to staff.
My favorite hotel in all of New Orleans, my stays there have marked the major events in my most significant life relationship.
The Proprietess, Miss Joan Brooks, is an example of female success who should be admired for Her firm control over Her own destiny, a Woman who is a feminist in the most practical sense. I adore Her and You will too!
For various reasons the Empress is my place of safety, fun, and warm compassion in the magical garden city of New Orleans. ( be sure to spend some time interacting with Miss Brooks own garden of luscious pitted plants)
This place is a joke!! Good location but in a terrible area with no idea on customer service.
Called in advance asked for two beds said it was ok. Came in spoke to the lady at reception (who I spoke with on the phone) repeated we wanted two beds, they took our money.
Got to the room only had one bed with plastic and in terrible condition. After asking for a refund she said we would lose 15% which is written on the wall at reception! But after calling the manager they wouldn't give our money back!!!!
Do not stay here not worth it!
We never checked in/got a room. We saw how cheap the rooms were on Google, walked in to see a room, and walked right back out. 8 don't usually need much from a hotel, I just want a place to sleep, and the lady at the front desk was crazy nice, but I would not have been able to sleep there. The rooms were crazy small, holes in the wall, it smelled absolutely horrible, I don't want to think about all the kinds of drugs done in the rooms, bathrooms were half plastered... I just would not have felt safe or clean there at all.
I'm going to do a pro/con type of review. First some good, it is close to the quarter without having to pay and extreme amount of money for the proximity. You're literally only six blocks away from Bourbon Street, so about a ten minute walk. It's easy enough to do even when intoxicated (trust me, I know). The neighborhood is quiet, peaceful which is also nice. The downfall, this hotel is in need of a serious makeover. The rooms feel like prison cells and the bathrooms you almost don't want to use because of fear of falling through the floor. No furniture other than a bed and a small so called night stand. You have a TV but again it's small, think small computer screen. The only saving grace of this place and the only reason I gave two ⭐⭐ is the staff. The people at the front desk were amazingly polite, friendly and very helpful. Always a smile and always eager to help with anything. All in all I wouldn't stay here again unless they did some serious upgrades physically to the hotel.
Decent prices, until you see your room. Plastic-covered, cheap mattress that crunches when you lay on it. Weird bathroom and strong musky smell to the room. The staff was very friendly, but there isn't any reason they couldn't fix the rooms up a bit more.
The worst hotel ever. At 48 and having traveled in over 40 countries this is the worst hotel I’ve ever stayed in. If it was a one star hotel they should take to start back. When you enter the room there’s no door handle on the door just the deadbolt lock in a barn style handle, we were greeted by a bed wrapped in plastic, flaking paint, and a window unit taped in with cardboard, then of course the entire room is dirty cheap and disgusting. This is a great hotel for vagrants.
This hotel is very convenient in the heart of the french quarter and placed in a historical neighborhood . This gem comes with nice sized rooms as well as free coffee and a huge balcony to relax and enjoy some sun. The staff are great and straightforward with their rules. This hotel has great rates i would totally recommend. Stores and restaurants are close by . the best part is the party and bourbon street is only a couple of blocks away . give it a try.
Customer service and rooms are terrible here.The room that I had was not so clean and very runned down.Be sure to check your room for the essentials such as towels, sheets, soap and lotion before you get settled in. I had very terrible experience here. When I checked into my room, the bed was missing the white sheet that goes underneath the comfort. I failed to report this, which was a mistake on my end. When I checked out the front desk attendant checked the room in order to return my deposit. Of course, I didn't get the deposit back because the attendant assumed that I had taken the sheet.
BED BUGS!!!!!!! Dec. 12, 2017 I stayed at the Empress and was bitten on the face by a bed bug, and then they refused to give me a refund. I put the bug in a cup and gave it to the front desk and they still wouldn't give me a refund. They're unprofessional and DIRTY!! Attached is a photo.
This place is horrific! We got robbed by one of the house cleaners (i know this for a fact because we told her not to come into our room and when we got back our trash and tooth paste was removed along with all my cash i left over 100 dollars ! Cops had to come investigate because the owners didn’t care! The cops were very nice and told us this is very common in this place ! Said it was a place people love to rent rooms for a few hours to shoot heroin! I had to file a police report and after that the front desk people tried to kick us out and not refund us! Some guys asked us if we wanted to by crack. The front desk tried to keep our deposit because we complained! ! No heat either .. My brother stayed in the room next to us and water was dripping on his head all night. Never ever ever come here don’t waste your money !!! Broken blinds no heat wet floor and so much more!! This place is SCUM! I hope we helped you guys !!
Probably the worst hotel I've ever been to... That being said, the location is outstanding, the price is great, and the staff is wonderful... So as long as you know what you're getting I would highly recommend this regardless of my rating of two stars
It's a nice budget friendly hotel with decent prices for it's location. It has free parking and complimentary coffee in the mornings. The staff are usually kind and curtious as well as insure the rooms are clean.
We actually enjoyed staying here. (What little time we actually spent here). The staff were very friendly and informative. It was close to everything. I gave 4 stars because the hotel asks that you leave your room key, everytime you leave, and I thought that was crazy. (I'm sure they are tired of replacing lost keys though.) Lol So, we did not leave our key. Everything else was great. Under $100, location, free parking, great customer service!! We WILL be staying here again!! Thanks Empress!!
I'm the least needy guest out there. I really don't care much about aesthetics or amenities, but I had to leave this place. It is just about as terrible as other guests have said; the place smelled of mold and the room (floor, sheets, walls, etc.) was covered in a constant layer of mildewy moisture. Walls were cracking and buckling in places. And I met too many cockroaches at least 2 inches in size. It's a shame the owners don't care enough to fix up the place, but at this point the building needs condemning. Only plus side: the staff was completely wonderful and amazing. They were kind and catering, but when I explained that I had to leave after only a couple days, they seemed to understand why instantly. Spend a little more money and go somewhere else. It's definitely worth it to avoid this place, I promise.
The Worst hotel. Never Never stay here. Go somewhere else. Joan Brooks is a Slum lord and a conniving lying thief. She should be arrested and shut down immediately . All the people who have given 4 or 5 Star reviews are former employees of Joan Brooks- she tells them to write down good reviews in order to sell rooms. Don’t believe the hype it’s made up and fraud. This is definitely hell in New Orleans. They’re roaches, crack pipes, needles, drug addicts, smell of mildew, cracks in the walls, stained sheets and towels, smells of weed in the hallway and outside and crooks renting from this place and living there. People have been found overdose inside the rooms, and prostitution. Go somewhere where if you can afford it. Don’t go to this place, it’s a horrible place with horrible people.
I loved that the hotel was close to the lively downtown area. The rooms itself smell want one too get used to. We brought Febreeze since we were warned via prior reviews. But loved there balcony area to chill, just wish there were reclining or more comfortable chairs. I felt like the price of the nightly rate should have been lower because of quality of the overall hotel. The staff were very friendly tough and even offered to can my dogs if we were away and they were barking. I believe the hotel would give a greater overall everyone if there were some renovations and upgrading to the place and a gated parking area.
You get what you pay for. I wouldn't recommend staying here. This hotel has a great location but other than that not much else going for it. Very run down. Needs tons of repairs. Our toilet and air conditioner were both attached to the wall with tape. The hotel has a very awful smell throughout. Staff was great and helpful and they do have a nice little balcony with free coffee in the morning.
Wonderful staff. Great location. It's like staying in a bed room at your great aunt's house you really don't know. Little uncomfortable, small and awkward. There is a bathroom, it has a shower nothing fancy. But you're in New Orleans...walking distance of the French Quarter and everything...all you need is a place to crash.
This hotel is the definition of, "You Get What You Pay For." It's cheap, real cheap, especially so close to the French Quarter. But it's bare bones. Not, "Dirty," per se, but it's definitely weathered. Cracked walls, paint chipped all over the place. And they make you drop off the key when you leave and request it when you come back. Also, they have a, "Visitors can only be entertained on the porch, not in your room," policy. Overnight guests are an additional $11 per night. All that said, beyond it being weird the doors lock, there's always someone on duty and you have a private bathroom. It's minimal and a little broke down but it's fine.
I will tell you how it is. If you are looking for a nice place to stay, that is on the up and up dont stay here. I have stayed here twice, will stay here again, because I would rather pay very little for a clean room and spend my hard earned money on things I want to spend them on. It's very basic and old. However the staff is very nice the rooms are clean. I have looked behind pictures taken mattresses off beds and have yet to find a bug. However the 10 minute walk to the quarter and the 30 minute walk to the fairgrounds are a definite seller for me. I have not had any issue with housekeeping taking things.
It's the most basic of your basic accommodations. A place to sleep and store the luggage, at a great price (stayed four nights here for the cost of one anywhere else this close to the French Quarter.) Friendly staff. Clean enough. Free parking. Paid the $10 deposit, got it back. Was surprisingly quiet and far less shady overall than I expected from other reviews.
Awesome location - short walk to most of the places I frequent when in town. Treme didn't seem any more dangerous than anywhere else in the city (your results may vary, basic street smarts apply.)
For the price/location I'd stay here again without hesitation.
The receptionist was very nice and welcoming. The room seemed to have old furniture and we noticed that the window had an hole where it was obvious it was from a gunshot. The housekeeping needs a lot of attention and improvement.
For two years on and off I stay at this hotel. Nowhere else. The prices are fair, the rooms are very comfortable and I feel at home here. The staff are also very friendly. I always recommend this place and again I'll only ever stay here whe I'm in need of a room. Thanks guys! See ya tonight!
Towel and sheets had a brown stain. Heavy water damage above shower. Generally dirty and dingy, stains all over the walls. Whole place had a bad smell. The worst part was a creepy man following me into the lobby and I had to tell him off and wait for him to leave. The people at the desk did not seem to care if he followed me to my room. Meanwhile I'm a girl who was by herself and looks about 17.. Thanks for making me feel safe guys!👉😲💨
Low Key inexpensive hotel with free parking, can't find anywhere close to the quarter with free parking. Stop at this hotel every time when passing through NOLA, coffee on balcony is a plus, room comfortable and clean.
Great service. Love the room, the employees, and the price. Best place to get a room for a fair price in the city.
This is a hard hotel to review for a few reasons. The conditions are sub par for sure. The hotel smells terrible, is dilapidated, and the common areas are dirty. The rooms are not dirty.... but the condition of the hotel makes it feel dirty. The plastic around the mattresses contributes to this feeling and makes sleeping very uncomfortable.
The staff were all nice and did their best to be courteous and professional. The quality of customer service did not compare to a 3 plus star hotel, but I can say that the service was very good considering the price and the general level of accommodations.
The location, as other reviewers have said, is great. Cannot beat it. Likewise, the price is great. This is really a get what you pay for situation.
Looking back, I would not have stayed here. I would have paid twice as much to be somewhere where I felt comfortable and safe. But, I can’t really complain. For what it is, it’s decent. If your considering staying here, I would say you should be true with yourself about the value of comfort. Even if you have not placed a high value on comfort in the past, like me, you might find yourself doing so for the first time when you stay here.
Let me say this much, this place isn't recommended for tourists to stay in. I've stayed here several occasions over the years and it's literally just a place to sleep. It's the place we would rent rooms so we could go to the quarter all weekend without having to go far once we were done partying...don't expect much here, the only way you can sleep is if you came in wasted which is what my friends and I do ..
I wanted to give a better review, but this place just got worse and worse each night. The staff was fine. The price and location were great. The building and room was terrible. It is in disrepair. Had about a 3 inch cockroach in the bathroom, alive. There was hair, long hair, on the bath towels. The last night of our stay it rained, we found out that the roof leaked badly. Lots of our stuff got wet. Water was also dripping onto the bed. Needless to say I didn't sleep well. Next time I will pay more for a better hotel somewhere else.
This hotel is like something out of a nightmare. You can't take the key with you, the door doesn't have a knob- only a deadbolt, the smoke and filth smell is so so bad. I slept on top of the comforter because I didn't want to get in the bed. You have to leave a $10 (CASH ONLY?) deposit for, uh, incidentals? I can't imagine the room is collectively even worth $10. The room was not that cheap for the nightmare that followed. Was kept up all night by a large dog barking in the room across from me as well as the domestic dispute I could hear through the walls. Avoid at all costs.
It is what it is. The doors are like cell doors and the rooms are small with only the bare necessities. The mattresses are covered with plastic and the rooms are all in various states of disrepair and damage. However, the employees were nice (mostly) and it was close to everything. This is NOLA. It's freaking cooky. What do you expect?
This is my absolute favorite Hotel in the world.. the staff are incredibly friendly and helpful and you can't beat the price for the area. Similar hotels around the area are double or even triple price of this one. The building is a bit old and the rooms have window units and portable heaters but I don't mind one bit. This is a Five Star Plus
Very nice! quiet and very well located. walking distance to the quarter
The Motel 6 of old where there was no phone and you had to pay for a key to turn on the television would seem elegant compared to our accommodations. No phone, no place to hang clothes, no desk or table, no bulb in the lamp, and hot water is barely tepid. To say bait and switch would be an understatement, not to mention they take a 35% cancellation fee. Can only recommend complete avoidance of this establishment.
You get what you pay for. The rate was by far the most affordable out of any hotels in the location. From this hotel, it's a very short walk to Bourbon St. and a longer (but still doable) hike to the casino. The rooms are barebones minimum; it's really just a place to sleep.
Thus being said, I'm rating five stars because if cheap French Quarter lodging is what you're looking for, this is an excellent business. The employees were some of the friendliest people I met in New Orleans.
If you're looking for more elegant accommodations you'll want to go somewhere else, but do keep in mind you will pay well over twice as much.
This was the worst hotel I have ever stayed in. The room was basically falling apart. The sad part is that the workers acted like it was a 5 star hotel. You had to turn your key in every time you left and they check the room before you leave to see if you get your deposit back. We looked out of the window behind our bed (barely leaning on it) and it fell. You could see several holes in the wall where it had fell many times before. The location was the only good thing about this place. I would never stay here again or recommend it to anyone.
I'll give them a 3 star rating because of the staff. They were extremely friendly and nice. I'm from Chicago and if you aren't used to inner city living you won't make it here. Seeing questionable people and living in questionable conditions is common where I'm from so no I wasn't uncomfortable. But for someone who has never experienced these conditions would feel out of place. We were spending minimal time in the hotel being tourists so it worked out. If you never lived in the slums or have ever been poor before you really will be in shock when you get here. On a good note it was close to the French Quarter and all of our excursion points!! Enter at your own risk!
Staff was the best but it's still a flop house. The price and area made it perfect.
You can't beat the price for how close it is to the French quarter! They have wonderful staff and serve delicious complimentary coffee in the morning on the balcony. On the second floor they have vending machines and there is also a microwave on the balcony. They're rooms are basic but very clean. Equiped with a cozy bed and cable TV. I didn't need much more than that since i would be spending most of my time out sightseeing. You can book tours right there at the front desk! They also have free monitored parking! I will be returning again and again! Thank you to all the staff and the owner for being so great and making my stay so enjoyable
I didn’t think it was even possible for a place to be this run down and still up and running.... you could poke your fingers through the rotten walls into the next room. And can see daylight through all the existing holes leading to outside. Doors didn’t lock, and also was full of holes where the deadbolt had been cut out and put back thousands of times I’m sure. A complete nightmare and wayyy overpriced for such.
WARNING TO ALL TRAVELERS !!!
This place is definitely out of place !!!
Rooms dirty, musty and ugly.
The staff is very uncomfortable and arrogant
Upon arrival, we canceled the reservation, were to be refunded, but we were reimbursed for the second and higher price. They do not communicate further.
THE WORST EXPERIENCE, I DO NOT RECOMMEND THIS!
The worst hotel I have ever seen. Awful experience. What a dump. The room was dirty, the ac did not fully work, the lock on the door did not work. Management was unconcerned and rude. I never stayed in the room. They charged my credit card for 1 night even though I did not stay and the rented it out to some other unsuspecting tourist.
My stay at the Empress Hotel was so peaceful! Their free parking lot right near the hotel is a big plus. The location is perfect. I took my service dog (rottweiler) with me and they gave me no problems and no extra charges!!! The staff were so helpful and professional! I'll definitely be back for my next trip!!!
i had great NOLA vacation and the Empress got me close to everywhere i wanted to go. great city over the top awesome food and the atmosphere and life of the city was phenomenal. i cant believe i found Empress at only $39 !!!! The balcony is gorgeous with flowers and chairs. i left my car in the lot and walked to the music venues in the French Quarter.
Booked the room and had to cancel literally 5 mins later. Bonnie, the attendant on duty, went ABOVE & BEYOND to try to amend the situation. She was awesome.
Great people; good location. Walking distance to everything you want in the Quarter. Rooms are minimalistic, but you aren't here to hang out in your room. The balcony is beautiful if you want a hangout spot.
I must say it probably is the worst hotel ever. No door handles. $10 fee for guests only to entertain on the patio. Window dont lock. Ceiling caving in. I could go on. Pictures tell the rest.
This place should be condemned. Smashed fixtures, leaking plumbing, missing drywall backfilled with plastic panels and TONS of white tape. Hotel issues portable garage heaters to guests. Outlets spark when used, and signs warn guests of which outlets are safe to plug the heater into. This hotel would not pass an inspection in most third world countries. It's unsafe, unsanitary, and needs to be condemned.
Just to clarify, NO. This is NOT acceptable to just crash for the night in a cheap spot. Bartenders in the area were suggesting sleeping on a bench before staying in this dilapidated building.
On a positive note? It's quiet at least...
The lady at the front desk was wonderful... That being said this is not a hotel, but a slum. The room was absolutely unacceptable, tiny, dark and the bed was abysmal. The window looked out on a pile of busted toilets. We immediately decided not to stay however the hotel owner refused to refund our money.
I must say you get you pay for rooms are small they are clean they give you hand soap. If you need shampoo or anything else you need to bring it with you. They charge for ice .25 cents you get enough to fill two 10 ounce cups. If you don't mind walking a few extra blocks to Burban St. It's economically great gives you extra money to party on. So welcome to NOLA and h as very fun. The bus and trolley cars are being detoured while we were there because of the Hard Rock Hotel collapsed on Rampart street.
It there was a negative star I would select it. This pictures online is not what you will see. The bathroom floor was shaking , the ceiling was falling apart, the tub was dirty and taped up. They gave me a plug in heater for heat. It was not stay-able and they would give me my money back.
Small but clean. Close to Bourbon street. After reading some of the reviews I was a bit concerned before I got here, but staff was great and friendly. The rooms were small but clean. I will definitely stay here again next time we come to New Orleans.
This place is a joke! Had to flush my toilet using a bucket of water...handle didn't work. Smells like old molded socks in the while place. Employee told me that the owner requires that she go online to write good reviews but wont be compensated for the lie! The free morning coffee taste like watered down 2 week old cheap coffee. Should have paid the extra 20 a night to stay somewhere else!!! Place is falling apart.
Lives up to the 1 star reputation. The room was in slight disrepair. There was a used condom in the bathroom upon arrival. The bed was covered it plastic, which seemed to make it difficult for the fitted sheet to stay on. I mean, every time we changed position on the bed, the sheets would crumble towards the center. And there was a roach above my head when I woke up.
I'm accustomed to roughing it, and it was still a bad experience for me. The room was so small; I'm afraid to see the small option, as we stayed in the only room available (medium). Salt to the wound, we stayed in a larger, cleaner, nicer motel the day prior for $20 less.
I like the design of the hotel. It’s great. It’s about 4 star hotel. They don’t trip on anything that u do. It’s going to get way better. I enjoyed my stay , I recommend this to any couples that just need a night or week to lay there head ❤️❤️❤️❤️
Extremely convenient location with lacking amenities. The shower didn't have cold water so it was either the temperature of lava or the temperature of a hot spring. There is no room phone, no fan, no bathroom fan, and the rooms are in desperate need of cosmetic upkeep. You are not allowed to take your key with you when you leave so be aware! However, the location is fantastic and a near fair trade for the price.
Not worthy at all !
Bad points :
Room service not everyday
Not soundproof at all
We asked for a towel, I’m still waiting for it.
Very humide and very window
Not very clean.
Good points :
Near to the French quarter
Watch Another Dirty Room on You tube. This so called hotel was on hotel impossible 5 years ago. And its still just as bad...No sorry its worse. This hotel should be shut down.
Watch the video on youtube, this place is horrible and people should definitely stay away. They need to rebuild the entire hotel. I don't know how people can leave positive reviews but just from the video I am telling you that this place is really bad. The beds are dirty and have old stains and the place smells like mold. Just stay away until they renovate it if they ever do.
Just seen a video of this place and they literally found a drug needle under plastic covering the mattress only doing this review to warn people stay away !!!!
Sleep in your car ,instead of staying here .
Urine soaked mattress covered in plastic with a needle stuck in it. Video on YouTube. Do not stay here
Pro tip: pick up people from the departures level.
Louis Armstrong has a weird set up. Southwest has its own terminal so it's awesome to fly southwest....read this and 1230 more