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How would you rate Mitchellville Skin & Laser Center?
I have been a patient at Callender Dermatology for probably twenty years or so and it is the best. Growing up in Florida before sunscreen was invented left me with injured skin on my face, arms, legs and chest. All that wonderful beach sun was not good for thin skin. My sons and I are all patients and have gotten very good care over the years. Everyone on the staff is pleasant and wait time is very little. I continue to be a patient even after moving to Arnold in Anne Arundel County from the Bowie area.
I've been a patient of Callender Dermatology for several years off and on. Members of my family have also been patients there. The service and attention given me and my family has always met the highest standards. There have been no dissatisfaction in the past.
However a recent visit I made to the office was not completely satisfactory.
My complaint was diagnosed and 2 prescriptions given. At a follow up visit one month later, there was no progress in my condition. I was instructed to continue using the meds and only return if I thought it necessary. This felt to me like a blow off and there was nothing else to be done. I still suffer with the same problem after spending money on some expensive medication. I will probably consult another dermatologist or plastic surgeon. I was not seen by Dr.Callender
Dr. Callender and her staff treat you like you are special. I have been a patient there for over 3 years and they have provided the very best of care for my medical condition. I have referred several people to her and they all say the same thing. The medical team work together and they demonstrate a high degree of professionalism. You will be well satisfied with the service and treatment you receive from Dr. Callender and her staff.
I've been going to Callender Dermatology & Cosmetic Center since 2013 after being diagnosed with Psoriasis. I observed that every patient is treated as the #1 patient. Unlike other DR offices, I always received follow-up calls to check how I am reacting to any new prescription. In addition to their welcoming 5 star waiting room, the staff are very courteous and professional. With eagerness, I always forward to my bi-annual appointments. Go see for yourselves.
I made an initial visit to the Callender the Dermatology & Laser Center. I selected this Dermatologist due to the fact that they are a participant provider in my BlueChoice Network health plan. Despite this, Callender Dermatology told me that I had an out-of pocket charge of $185.00 for services for this visit. Despite questioning that charge, I reluctantly paid it. However, soon after, I filed a reimbursement claim with BlueChoice after they confirmed me that Callender Dermatology was indeed a part of my network, and that I should not have had to pay nothing more than the $15 co-pay. for that visit. I made several calls to Callender Dermatology and spoke with "Ms. Tasha" in the billing department. During one our conversations, Ms. Tasha stated it would take approximately (2) weeks for the reimbursement check to be processed at which I be notified via phone when the check would be ready for pick up. I actually allotted 3 1/2 weeks to past for good measure at which Ms. Tasha informed me that the check was still not available for pick up, "and that she had to wait for him to come back" for what I assume was authorization. Ms. Tasha stated she would contact me in 2 weeks to come and pick up check. Since that conversation, over 3 weeks have gone by and still no contact from Ms. Tasha regarding the reimbursement check. I have been more than fair and beyond patient with regards to resolving this ongoing issue with the Callender Dermatology Center's Billing Department. This company has chosen to ignore and has yet to reimburse me for wrongfully billing me during a service visit.This matter has been both frustrating and exhausting. This company obviously had no real intentions on refunding my money. This has played out long enough. Tomorrow will make a few year that I have been battling to get my $185.00 minus the $15 payment made by my insurance company.
Update: I visited the Callender Dermatology & Cosmetic Center on 12/09/15 a day shy of my initial visit--12/10/2014 to them, I was forced to go to their office after still have'nt received my refund check, countless phone calls over the past 2 months. I am due $170.00.While there I spoke with Tasha in their billing department who showed me a print out of service which falsely shows Carefirst paid $72.01. A Carefirst representative on October 14, 2015 told me that Carefirst paid $15.00 and that would leave me with a $170.00 refund. This company will do anything to get out of refunding what they wrongfully billed me. And on top of that she claimed the refund check still isn't ready and that I would have to come back tomorrow to pick it up. SMH.
Stay away. This place is run for one purpose only: maximizing profit without genuine care for patience. I didn't care at first since it was close to home and I only needed a prescription. But having visited them multiple times now, it's very clear that it's simply one greedy business. They don't even try to hide it.
The whole point of visiting to refill a prescription is that they are supposed to monitor you to make sure that everything is okay with you and there is no harm done by the drug you are prescribed. Not a single time this happened. I was given my prescriptions (I was told that they'd call) after a 30 second interaction without 'any' check up or monitoring. That's just being severely unethical in a field that ethics must remain intact. Even one time I tried initiate a conversation about my prescription by asking if there has been any new study on it, I was simply told, to my shock, "Google it!". I actually did end up googling it and found a very recent journal article with some new findings that they should have known about. Stay away!
I've been a patient for several years. Dr. Young is personable and warm and has been a great help for my hair and scalp and skin. The offices are very busy and the doctors have an extremely large clientele list. This is the reason you often get the run around from the front desk with appointments and being on hold and often never getting a call through. I do not use the cosmetic center, it has not been helpful with my process and is quite expensive. If you can make it past some of the personalities and snootiness and long waits with front desk and business office, you will get good care!
Coming with my head hanging low, not knowing how this could had happen to ME. I am very thankful to know that the Grace carried me on my way to see Dr. Valerie Callender. Her present allows me to know, I am at the right place and time. Truly gracefully to have met her and the staff. It may not be a go when you want to but , Yes! That moment was right on time. Right time and at the Right Place! Trust God and the Grace will see you thru. Now my head is lifted high and back on track again. Thank you, Thank you
Thank you so very Much!
Excellent customer service. My son and I were very pleased by the hospitality and care that we received at Callender Dermatology & Cosmetic Center. Dr. Callender was very professional, we are looking forward to go back after two months, no doubts with great results!
Thank you to my husband Will for recommending Dr. Callender via Lakeyda Hubbard.
I am very satisfied with the staff, and the service that I've received at Callender Dermatology & Cosmetics. I have been to tge iffice on three visits, they are always professional and I always feel that I get the personal care that I need while there. I live on the Eastern Shore of Maryland and it takes me about two hours to get to the office, but I will continue to make this trip for my dermalogical needs.
The only complaint I have is trying to get your phone calls answered when you have prescription questions. I will leave a message and wait.
I received friendly, stellar service from Dr. Callender and her nurses! I had my first visit office earlier this month. I had an irritating (and painful) skin issue, so I was fortunate to get in to see her quickly. My prescription was ready the same day with no issues. And though I had trouble getting someone to answer when I called the office with follow up questions, I left messages and my calls were returned within minutes. I will continue to visit Dr. Callendar's office.
Callendae Dermatology and Cosmetic Center is overly worth the visit. The staff is amazing and my direct visit was a success. The treatment has worked . I am a returning patient because the care is outstanding. I recommend them to many.
Received an appointment within 7 days. Staff was courteous and the facility was very nice. Dr. Callendar was very thorough and took time to address my other concerns. Highly recommend.
I don't know how this place has such a high rating but please beware.
To start off with the positive: The facility itself is very beautiful and professional and her nurse was very helpful and super nice and welcoming.
With that being said, the total waiting time to see Dr. Callader was about 30-45 minutes and my "consultation" with her only lasted about 5 minutes tops. She does NOT assess your skincare regimen, skin type or sensitivities.
All she ended up doing in those 5 minutes was glance over my skin, told me the obvious of my dark marks and prescribes me a topical treatment that not only made my skin worse by severe irritation, extremely sensitivity, an influx of acne, which in turn led to more scarring.
I try giving this god forsaken medicine a chance for about 3 months and after I give her a call. She told me I would have to make an appointment for a new consultation (and pay for in full).
Biggest hustling "medical" dermatologist in the area.
I checked in. Five people went in front of me, including a woman who loudly proclaimed, "thanks for squeezing me in."
After waiting 55 minutes, I left after letting receptionist know.
I was a former patient 14 years ago and loved Dr. Calendar's grace and manner. I was so looking forward to seeing her but that never happened.
It appears the ballooning practice has changed somewhat is its protocol and philosophy.
Pros: Nice and friendly staff and beautiful facilty.
Cons: Horrible skills in being organized, punctual, and accountable.
They made us wait for an hour (even though we politely questioned them twice), they placed blame on us, the client, instead of taking responsibility for their own mistakes and just apologizing.
They told us they'd call us after each visit for different reasons and we never received a call back. There was an excuse for that as well. We will find a new dermatologist.
The staff is nice, the office is lovely, and I generally don't have to wait very long before being seen. Dr. Callender is delightful and aims to please.
My experience was awful. I have been in the office before and although I did not necessarily liked the waiting time, my first visits were okay. My last visit was horrible. I had a procedure done on my face and the physician said "you are all set". She gave me cream to put on. I come home and looked in the mirror and part of my forehead did not get done. I called the center and they informed me that my insurance does not cover 100% of the procedure and i have to go back again and make another payment and have another procedure. I told them that I was not informed that my insurance does not cover 100% (this is after I pay $100+ deductible). They said that I should talk to the insurance about coverage not them. I informed them that it is not my job to check what my insurance covers and that it was the office job to inform me what percentage of the procedure the insurance covers. I even informed them that the physician did not say anything during the visit about the percent of the procedure that the insurance covers. If she says "you are all set" it means 100% of the procedure is done. They would not accept this reasoning and they said if I want to complete the procedure I have to go back and make another payment (deductible). This is not reasonable and I would not have made the first payment if I knew that they don't do the 100% procedure.
Update: I have received an email to rate my last visit. I posted this same honest review there, and a couple of days later I received a certified letter from the doctor discharging me as her patient and that I can no longer be seen there. That's okay with me, I was not planning on going back there, but I was stunned, rather than apologize, they chose to discharge me. I was never treated like this before by any doctor.
I have been a patient of Dr. Callendar/Dr. Young for several years and have found them to be very professional and knowledgeable. I have received successful treatment for hair loss and am very pleased. I highly recommend the practice.
My visits are always very helpful. Everyone is very friendly and make me comfortable. All of my questions are answered. I have never had to wait long to see the doctor. Highly recommend anyone to visit Dr. Callender's office.
I love Callender Dermatology and Cosmetic Center
The Doctor's , front desk staff all are very professional. I love the atmosphere of the office.
Great experience on my black skin❤️
I really recommend callendar dermatologist & cosmetic the staff are all excellent. They go above and beyond to assist & assure you have a good visit & will call back in a timely manner as long as you leave a message if you can't hold (lol), They assisted me with getting needed medication after my insurance co-pay was outrageous.
Bully tactics for a no show/cancellation policy forced to sign BEFORE being seen for an appointment I had made 3-4 mos. prior. I do not agree with being held to a higher standard than the practice holds for itself! I won't be returning even though I've never missed an appointment! Very poor customer service!!!! Never answered calls, placed on hold, transferred to be disconnected! I always made my appointments in person because of this! Good riddance!
Review for Callender Dermatology and Cosmetic Center
I am a long-time patient of Dr. Callender who hasn't needed her services in almost 3 years. I visited the office for a maintenance checkup with Dr. Young and was pleased to not see a waiting room full of patients when I arrived. The front desk staff was extremely pleasant and organized. I went through the check-in process in a matter of minutes. Nurse Marian (think that was her name) was a delight! Dr. Young was thorough as always! She is such as asset to the practice. I even had the distinct pleasure to see Dr. Callender for a few minutes. That was a wonderful surprise! I was able to leave with a recommendation of a natural supplement to aid my skin this summer along with a prescription. My visit confirmed again why I remain a patient of this practice. Great job everyone!
Dr. Callender is amazing! I waited 15 minutes top to be seen. The only thing that I don't like is that she's always booked for 2-3 months. I made a follow up appointment in between 6-8 (that was her order). When I called to make one, I was told she was booked until the end of September. That exceeds 4 weeks after the 8th week.
Wonder atmosphere, clean office and did not have to wait long. Beautiful office with plenty of parking.
Wonderful Center & Excellent Staff . . . . Dr. Callender is very personable and professional with amazing expertise.
Staff was professional and engaging. They seem to keep a fast pace and manage to give every patient all the attention required. Happy to have found my skin care professionals.
The docs are very knowledgeable and appointments are held in a timely fashion. The wait is never long but personal attention to my situation is always present.
HORRIBLE!!!!!!!!!!!! I'll never return. Made an appointment for my daughters and was giving a month out appointment. On arrival I was informed to complete new patient paperwork because one of my daughters hadn't been seen by the office and the other daughter hadn't been seen by the office in over 3months. After completing the paperwork and being ask if my daughters wanted to be seen together I was called to the front desk to say I have NO SHOW fee in the amount of $50. Much to my surprise I wasn't aware of any NO SHOW FEE and it was communicated to me when I made the appointment. I explained to the front desk rep I should have a no show fee when I came to the office and cancelled my appointment because I didn't agree with the insurance claim. The front desk rep states they would charge me a late cancellation, however it must be paid before my daughter is seen. I informed the rep that my daughter will not be seen and they will not be charging me anything. I allowed my second daughter to been seen with the fact that we wouldn't return. Now I'm looking at my account and my credit card was charged twice for a co-pay and the front desk again tells me they didn't charge my card and I need to claim down. I explain I'm looking at my account and there are 2 charges on my account. The worst I WILL NOT RETURN!!!
Dr. Young greets you with a smile & always makes sure to answer all your questions with genuine concern, which makes the appointment more pleasant & not rushed!
Love the environment, very clean and professional
Did not have to wait long and the Doctor is very nice and knowledgeable !!! 100% recommended :)
This is an upscale office where everyone is friendly. Dr. Callender has helped my hair to thicken up and grow. She has also given me ointment for a boil that cleared up in a matter of days and gave me a full body scan to see if there were any cancerous moles. Dr. Callender is very thorough and easy to talk to. I'm pleased with the services I have received so far, therefore she comes highly recommended.
I recently went in for my annual full body scan. The doctor seemed to be more interested in issues that were unrelated to the reason I scheduled the appointment in the first place. She informed me that I have Rosacea. I trusted her professional diagnosis. She essentially prescribed me medications without explaining what they were or the purpose each served. The office electronically sent the scripts to my pharmacy, which I approved. The doctor had written out brief instructions on a post-it and passed it along to me with samples. Upon picking up my prescriptions I realized she had called in Doxycycline. Due to my history of using birth control, I immediately became alarmed. Taking this medication may decrease the effectiveness of birth control. If the office was aware of my current medications, this should not have been an option for me. Overall, poor experience this time around.
Dr. Callender's office makes me feel so relaxing each and every time I visit. Her knowledge and understanding of my issue gave me such confidence in her and her staff and as always I leave her office with a smile.
I've been a client of Dr. Callender since 2006, and later with Tamara Patterson. I have always been treated professionally and cordially. Dr. Callender and Ms. Patterson answer my questions and explain their procedures and my treatment. I had one mishap years ago, to which Dr
Callender responded and resolved appropriately. It's a very busy practice, so ask questions about scheduling during the busiest times of the day. I have recommended Callender Dermatology to family members, who were equally satisfied.
Great service! Knowledgable and professional. Wish I had come here a long time ago.
The office has a policy of filling prescriptions up 48 hours after your visit although they expect advanced payment of your insurance deductible, before being seen and without any supporting documentation prior to swiping your card. Medical practices need to provide better customer service. I feel much better visiting fast food restaurants, as the level of service is appropriate for the price you pay
This office is very upscale. The receptionists are very nice, and engaging. The young lady who walked me back to the room was the absolute best. She was sooo funny! I wish I remembered her name. She's half Black half Hispanic...I love her! (give her a raise) I actually felt like she cared more about me than the dermatologist. The actual dermatologist didn't really look at my face or ask me any questions. She just prescribed me a bunch of steroids and ointments (that didn't work). I went back for a follow-up and was seen by a nurse who just prescribed more creams (which also didn't work). I had to go to another dermatologist to determine that I actually have rosacea and the medications this office was prescribing was irritating it, making it significantly worse. I think this office is better for the cosmetic part of dermatology since apparently that is how they bring in the most money. I always attempt to support Black-owned businesses because I want us to win! Unfortunately, I won't be returning to this office.
Dr. Callender is whom I highly recommend for dermatological services to family, friends, and clients. The office is state-of-the-art and the physician - Dr. Callender - is tops in her field. She possesses a profoundly deep knowledge base of her soecialty and has excellent bedside manner. I recommend her highly and without hesitation.
I love and refer people to her. Shez a wonderful doctor who really cares..She was and is my daughters doctor since 5 years old. She's now 30. Thanks Dr. Calender!
I cannot begin to express my satisfaction with the staff at the Callendar Dermatology and Cosmetic Center. From the front desk, to the nurses, and the doctor, each and every one is always courteous, professional, and make my visit as comfortable as they possibly could. This office is PAR EXCELLENCE and has timely service!!! You won’t be disappointed.
I see Dr. Young regularly.. she’s sooo sweet and one of the best doctors I’ve ever had. She’s so knowledgeable about my condition and she gives me the best care any doctor could ever give! She’s so much like family, I feel so comfortable with her. The wait is never long, and the care is exceptional! Everyone in Dr. Callendar’s office shows the utmost professionalism. I like all of the doctors there really, and everyone on staff. As long as they’re in business I will be a patient..
I went to see Dr. Callendar she is a wonderful Dr. I was referred by one of her patients, she did a wonderful job on my face. Her office is very clean, and her staff is outstanding, I recommend her Cosmetic Center and Dermatology.
Fast professional service either expert clinical advice from DR. CALLENDER.
Your treatment staff was so professional and made me feel so comfortable before, during, and after my biopsy. I was nervous and they talked to me and were very kind and my nervousness went out the window. I forgot the nurse’s name that worked with me. But all I can say is she is a gem! Loved her! The doctor was also very kind and patient. I hate and fear needles and they were so kind and patient with me! Thanks for a job well done!
Excellent service and professional staff. Dr. Young has always been a pleasure. She listens thoroughly and implements effective treatment for a variety of conditions. Highly recommend.
A very relaxing and comfortable atmosphere. The staff is very professional and very knowledgeable about any question that I asked them. I felt welcomed.
I've been going to this office for about 10 years. They've improved so much over the years. What was once a 2 hour waiting period is now less than 20 min, which I'm fine with. The front staff is courteous and welcoming when you first enter. The office itself is beautiful. And Dr. Young is the best. My skin is temperamental and Dr. Young has been giving great advice when my skin acts up. She takes the time to listen and offers guidance on what i need to be doing differently. If there was an ever an issue with my prescription, I let her know via voicemail and she was always able to help locate a pharmacy that had my prescription at a cheaper price, plus she always gave me discount cards. I am totally satisfied with the service I receive. However I do have to admit, that knowing beforehand that you have a balance would be nice. It's no fun paying more than you had intended. But besides that, I would highly recommend this office, and specifically, Dr. Young.
I loved it here! There was fast and prompt check in, and everyone was courteous. The office is gorgeous and there's also a lot of trials to ask about regarding various term issues. I loved Dr. Young, she addressed each of my problems and had plenty of time to talk with her. I can't wait to visit again.
Customer service poor. Takes forever to get someone on phone. Long waiting period. Left a detailed message in am with no call back. Prescription had a huge copay and when I wanted something else I was told there was no substitute. I will be going to another dermatologist. Listen to your patients an we aren't all rich.
Awesome experience. If only all healthcare providers could emulate this practice which is a seamless blend of professionalism, business-mindedness, and patient care, and everyone on staff looks good as well. That aesthetic touch that is also part of the environment is priceless. I highly recommend this practice.
Very well organized. Reception area inviting. Wasn’t really examined but was given a diagnoses. I assume the really know their stuff☺️ I will be returning in 3 months and will know if treatment was effective. I would recommend this office to my friends and family.
The wait time was about 30/40 minutes.
Dr Patterson rushed me through the whole thing.
She didn’t listen and was reluctant to answer my question or explain anything, she just said my prescription will be brought to me and that was it.
I told the assistant I still wanted to see Dr Patterson because she didn’t answer some of questions or properly explain the medication she prescribed and I was told she left for lunch.
Eventually I had to see Dr Callender who answered my questions and helped to correct the prescription the first doctor had written.
Always a pleasant and professional visit. I would ask for management to revisit the no cell phone use policy, specifically in the waiting lounge area. I thought it was a bit far-reaching to be told not to use my cell phone when I was the only person seated in the room and engaged in a respectful reasonably low level conversation. However, I do believe the policy should be strictly adhered to while interacting or waiting in line for administrative services - scheduling, registration, etc... I look forward to my next appointment
Always a wonderful experience at Callender Dermatology. Dr. Callender is very knowledgeable and takes her time w you. Her staff is friendly and service minded. I am very satisfied w my results. I won’t be going anywhere else. What are you waiting for...make your appointment already!
Very warm and welcoming atmosphere, kind and courteous staff members. Dr. Callender puts you at ease from the very moment that you meet her. She provides excellent service and the facilities are exceptional.
Dr. Callender and her staff are very nice & friendly. I've seen a few dermatologists before being recommended here and none of them gave me the answers I needed (except my current dermatologist that recommended me to her), but Dr. Callender gave me hope and much better treatment advice. Her consultation fee is excessively high, but I at least feel good knowing I have an option now.
I first saw Dr. Callendar many years ago. It was good to see her again. I have always found her to be a very knowledgeable and willing Physician. I am confident that she will make me whole again. She is one of the best in the dermatology field. I am so thrilled that she is still practicing.