Photos & Videos
Rate & Reviews
How would you rate Luna Lounge?
I brought my dog Louie in for their 4 week training program. What a difference it has made in his quality of life. What I brought them was a timid, fearful dog with major separation anxiety. What I got back was a confident, happy dog who no longer has his "freak outs" when left alone. Debbie and her staff are hands down, the best. The facility is amazing. Think Disneyland for dogs. The two best things I have done for my little guy are finding my amazing veterinarian and The Dog Knowledge! Check them out. Thank me later!
I don't even know where to begin! The Dog Knowledge is an incredible training facility with the most well versed trainers. These are trainers who take there jobs very seriously and study their craft continually. In a world of wanna be's, they are the real deal.
I took my GSD to TDK when she was 18 months old, she is now 2 and a half and just completed a 4 week training program.
I was so nervous to leave my pup for 28 days! But after talking to the staff it became very clear that she would be just fine. She would not forget me, and more over this program would strengthen our bond. And it did.
I have worked so hard with Kinley on my own and with 2 other trainers previously but I was ill-equipped to give her the confidence I knew she could have. With help from TDK I believe we are well on our way to Kinley becoming the happiest dog around.
I would recommend TDK to any dog owner!!!
Interested Dog Owners, please be cautious. I went here for a tour and a wonderful team of employees gave me a tour. A 2 hour visit with an excellent employee Charlotte, who was kind considerate and showed compassion for what she does, explained everything, as well informed me they were not accepting new members without commitment to a 4 week training. What a Bummer, I truly liked the place and wanted to become a member, but I verbalized I just couldn't leave my dog for 4 weeks. I decided to call and speak to the manager that following Monday. I requested to be considered for daycare, but was clear, that I couldn't l commit to a 4 week overnight training program. He encouraged me to come back for an temperament eval . I had shared that Charlotte had already informally completed and said he was an awesome pup. He said I needed to come back for an official one, in order to be able to be considered for Day Care and stated that he totally understood, where I was coming from and he would do his best to get me approved for DayCare without having to leave my dog overnight. I took a 1/2 day from work , with the hopes that my Buddy would get this opportunity. I was excited as this looked like a top notch facility, and I only wanted the best for Buddy. When I arrived the manager did not meet, me or did the evaluator. Instead I was greeted by the owner. Wow I thought this is fantastic. She took another 1 1/2 hours of my time, and now I realize, her only intent was to sell me on their training package again, which I had already been made clear to 2 employees as well as her, that I could not leave my dog for that time So please note this as the information on the web, does not share this requirement. 1) The is no membership. You can only become a " member "by doing a 4 week training, and your membership fee is waived.
I would have loved to be a member of the Dog Knowledge. However, Unless you are willing to purchase there minimum 4 week overnight a training package with no visitation or web cams, don't waste your time. If this is for you, It sounds like a fantastic place. If not don't get your hopes up or be disenchanted and waste 4 hours of your personal time to be sold a sales speech on their training and give you false hopes. Totally a disappointment , and needed to share this as the website is not clear about this at all. Please note the owner did apologize, confirmed their error, but there was no consideration or accommodations made, without the formal 4 week training. She did offer to get me into the current training, if I chose to do so, within 48 hours. But again, I just couldn't leave my pup, so this was not for me
I have never felt so comfortable boarding my dog as I have at The Dog Knowledge. My Chihuahua is a little fearful, so I always worry about her playing with other dogs when I'm not around to supervise, but the staff at TDK evaluated her temperament to determine the best group of dogs for her to play with. She's always happy and exhausted from playing when I pick her up, which is not always the case elsewhere. Seeing updates on my dog on social media while I'm away is so comforting. You can tell that the staff at TDK really cares about the welfare of the dogs there, so I'd recommend it to anyone!
I took my Jack Russell Mix to the 4 week training overnight sessions last summer (2014) and was ever so impressed. Jeff did a magnificent job with Archie. Archie came to The Dog Knowledge truing camp as a hyped up Jack who wouldn't listen. When I got him back he was healing, sitting, doing long downs, and being a perfect dog. Soon after he received his Canine Good Citizenship Award, and then Jeff helped me train Archie until he became a Certified Therapy Dog - and he now has a wonderful job helping people in Charlotte. That worked so well, I brought my Sealyham Terrier and Jeff worked with me and Taffy to get her CGC and then later on her Therapy Dog Certificate. She is soon to start her first therapy job thanks to Jeff. The dogs love, and I mean LOVE to come to this facility. The housing is so great. The entire staff are wonderful to the dogs and my dogs go crazy to go back.
I've known Debbie, Frank and Alicia at TDK for a couple years now but we just recently got one of Boss and Lady's pups and named him Axel! These are some smart puppies so I've needed all the help I can get and TDK does not disappoint. Debbie insists I call or text her whenever I have a question and she's been there every step of the way for us and Axel. At 10 weeks when I went to pick him up she put him on a leash for the first time and within 5 minutes he was getting the hang of it. Debbie, Frank and Alicia not only have a passion for dogs and helping families but they clearly understand how dogs think, and that's the amazing part. I can't say enough about how wonderful they have been to us, and I would not trust anyone else with Axel. I would highly recommend sending your dog to training at TDK because I've seen first hand what they are capable of.
I ended up leaving this place in tears unable to leave my puppy there even though I was 100% prepared to leave him for eight weeks of obedience training before I walked through the door.
It was clear that this weekend was super busy, I was told many times and I could see that they did have a bunch of dogs there and I understand that. But the trainer who was going to be spending time with my dog came off as extremely pushy, bossy and rude to my grandmother and I. She did not listen to the concerns we had and she explained nothing to us other than the things we had done "wrong" while training him. I repeatedly told her my pup wasn't food motivated and she argued with me. She told us one of the reasons he was misbehaved was because his food bowl was left out so he didn't understand that he needed us to feed him to survive. This struck me as archaic and bizarre, we have another perfectly healthy and perfectly trained dog who's food has always been left out. She told us she takes her dogs for "long walks in the heat, then dumps their water bowl out in front of them and makes them wait until she is ready to fill it for them to remind them she controls the survival". I can't make this up, it left me speechless. They said absolutely nothing to my pup which totally threw off the "bonding" aspect they strongly encourage here (which is why you can't visit your dog in training.) But anyway, after filling out paper work the "temperament evaluation" consisted of me putting a choke leash on my scared and confused puppy (who nobody had YET spoken to at all) and walked him around for about 3 minutes and choked him twice to sit. He walks fine on a leash normally. I know those leashes are humane and totally useful to train but my dog had been there for 20 minutes and the only interaction they had with him was choking him. That really was the final straw even though my gut feeling told me as soon as I met the trainer (Debbie, I think) that I would feel terrible leaving my dog there for 8 weeks, or at all.
Anyway, after that they gave us a brief tour and said okay time to take him back, and as soon as they walked away I was outside in tears. I knew I couldn't leave him there, I was completely uncomfortable and felt pushed a long the whole way. They didn't even let me say bye to my dog. I came back in and politely explained to the receptionist that I needed to think about it for a day or two and I would call back, and she said "why" and I told her I just wasn't sure this program was a right fit, she said "okay, $35" (which is the fee for the temperment eval) and so I paid, then I went to leave and she stopped in the middle of her orientation or whatever she was doing to come ask us "what's going on?" And I said "I just need some time to think about it, I think it's a lot to adjust to right now" and her exact words to me were "okay well that'll be $35 and he can't get in tomorrow because we are packed" HA
So basically if you want to pay $35 to be told how wrong you were about everything you've done with your dog, be bullied into quickly filling out paper work and rushed through orientation and watch the people you are supposed to trust your dog with for the next 4-8 weeks completely ignore his existence until they choke him and take him away this is the place for you! Overall terrible customer service, complete disregard for me as someone who is expected to pay almost $4000 for these people to train my dog, and the way they treated my one year old puppy literally brought me to tears.
I've been doing a lot of research and I guess I skipped the reviews on this place by accident because upon further inspection their entire business seems to be ran by controlling, immature adults out to make a dollar and not help dogs. Just look at their responses to negative comments! Any facility that treats aggressive behavior in puppies by denying food and attention is just plain WRONG!
The only thing that made this worth it was the face on my pup when he came prancing back to me ready to go home after being dragged away.
The Dog Knowledge is AMAZING! My 6 month old lab, Ben, had a bad case of separation anxiety. I work all day, so he has to be alone a lot. He eventually learned how to escape is crate, and then I knew I was in over my head.
I met with Frank, one of TDK's incredible trainers, for Ben's evaluation. I was so impressed, I signed Ben up for the 4 week training program that day.
4 weeks later, I attended Ben's graduation. It was almost 5 hours, and worth every minute. I was able to work one-on-one with the trainers to ensure I would properly enforce everything Ben had learned. I was beyond impressed and pleased. Frank surpassed my expectations - Ben now walks perfectly on a leash, sits when we stop, and is not distracted by other dogs or people. He stays in his crate (what he hated the most) without the door on it. He sits on his dog bed, aka "Place" until I release him... I could go on and on. Frank came to my home the day after training to make sure I was feeling comfortable with all of the commands. He has continued to check in, and I continue to pester him with questions. He always responds quickly with extremely helpful advice.
I cannot thank Frank and TDK Team more for their help! The best part, Ben and I can continue to visit TDK for training help whenever we need it - TDK truly wants your experience to be a long-lasting, positive one and will go above and beyond to make sure it happens.
My husband was diagnosed with Parkinson's Disease June, 2014. DKC has paired him with the perfect match to help him with mobility balance problems, picking up items he drops, guiding him home when he gets disoriented and much more. We cannot thank the professionals who work there enough! We were told at the beginning what to expect from the Service Assist dog, and we have been extremely satisfied.
Our experience has been far above our expectations. DKC takes care of details!!! My husband can train with his dog, Dolly, any time he feels that he needs it. We just request an appointment, and any question is answered and any problem is solved right away.
Buyer Beware- We visited the the Dog Knowledge to inquire about membership, training classes and boarding. Frank has made it very clear that in order to use the Dog Knowledge, you must leave your dog onsite for a min. 4 week training package. No where on the website is this indicated and it seems a little ridiculous to assume every dog is in need of such training. The Dog Knowledge should make it more clear on the website that membership requires the $1,895 basic training package.
FYI. Our four month dog can sit, stay, down etc- she needs improvement on the leash and coming which can be fixed through owner participation training, not 4 week overnight. She has no behavior issues.
I desperately wanted to give a good review, because I am wanting to train dogs for service after college for my career, but I have sent in 3 different emails and havent gotten a single answer.....
Am planning to have my dog trained here. This place is awesome. I met Matt and Courtney who showed me around and introduced me to a trainer who spent an hour talking to me about my dog. And I did not have an appointment. My only complaint is that there is a waiting list to get my dog trained. Beautiful facility, no smells. Looks like a country club.
These folks are hands down the finest trainers in the country. They trained a service dog for my cousin Marshall. Marshall falls and has limited use of his right side. His dog braces for him, picks up dropped items and finds everyday lost item such as his phone. I have watched this dog change my cousins life. Amazing people. I just wish they were closer.
I'm one of those people who has never written a review in my life. Good or bad. But after being around my brothers dog before the dog was trained at The Dog Knowledge and then attending his dogs all day graduation and seeing the change in his dog now, all I can say is WOW. These people know what they are doing. The seminar at the graduation was amazing as we were given 2 hours of fascinating facts about dogs that none of us knew before. For the first time in my life I can say that I have the beginning of an understanding about what makes dog tick. And boy did I find out how many wrong things I do without realizing it. The wealth of understanding these people possess is beyond description. Whether you live nearby or you have to drive your dog to Charlotte, there is not another dog trainer or training facility in the country that could be any better. And when I finally figured out how to write my first review I could not help but read the reviews from people who don't even know these professionals giving them a 1 * Rating because of something that said about pit bulls having a higher bite rate. Shame on you people. This place can train any dog. And they train without shock collars. Good for them. My last beagle was trained with a shock collar and never recovered. Never again. Please do yourself a favor and visit this place. No smells, beautiful chandeliers, antiques, leather sofas, happy dogs and all the staff we're cheerful and professional.
I contacted them twice by email and twice by phone and received no return contact. I inherited a 50 lb lab when her owner died. She thinks she's a lap dog and expects to eat at the table. She panics and tackles me multiple times per day. I need help and can't get it from them. Even though they were recommended by my vet, I am going to do business elsewhere.
Amazing facility with professional staff.
We were very pleased with the results of the training, as Trucks grew in confidence, and he was much easier to handle. And he gets extremely excited whenever we take him back for boarding, so it clearly was a good experience for him as well.
First rate training center. Unbelievably impressed from the moment I walked in.
Great Company with great trainers
Debbie and her team at TDK are incredible! We took our mixed breed to be trained when she was just a puppy. She’s now just over 4 years old, and was having some issues on the leash when around other dogs. We took her back in for a refresher, and Debbie was so so helpful - by the way - it was the handler’s (me) issue. 🙈 We also took our new Great Dane puppy in for an assessment. Debbie could have easily said he needed to be enrolled in the 4-week program, but was completely honest with us and showed us a simple exercise to do with him for focus training. You can truly tell Debbie and her team are very passionate about what they do and really want what’s best for our fur babies. I couldn’t be more happy with this company! I highly recommend TDK for anyone looking for help or advice with their dogs!
It's evident that TDK has many, many years of experience, which is critical in an industry that has no regulations and such a wide variety of approaches, some of which can be very detrimental to the dog. I like the balanced approach to teaching the dog but the direct approach to training the owner. My dogs learned basic obedience during the 4 week program, which is the foundation for everything with your dog. I learned a lot about dog behavioral science and how my behaviors were impacting my dogs. I didn't have behavioral issues to work through but I wanted a calm, confidence in them, which I got. Honestly, 4 weeks for the price is pretty good, too. Other trainers charge the same for 2 weeks and typically they use e-collars to cram it in 2 weeks. Giving only 4 stars because I think they could set expectations a little better re: distractions, drop it, leave it, etc. Otherwise, great - they are the real deal.
Okay so I called well over 3 times and no one is answering me, so I will be taking my pup somewhere else, but as I’m researching this organization, I came across the reviews and reading the owners responses to people who had a rough time at his place, and I personally do not agree with your responses to pit bulls, I think u have it all wrong, I don’t even have to visit to know how arrogant you actually are. Pit bulls kill, because that’s what they’re trained to do, if a bit is brought up a certain way, then it’s going to act a certain way. I mean why would someone who’s training they’re dog to fight, bring him in to be obedient.. doesn’t make any sense. As for any dog but ya know what if u guys feel like your training works, then so be it, but after reading the reviews I’m just not too sure this would be the place for me, and my puppy. I couldn’t even get ahold of anyone, I mean really.. like seriously.. do u not want buisness?
After undergoing the training at Dog Knowledge, my Mia, a German Shepherd, going through a huge anxiety when Mia sees any other dog. People say probably Mia was bullied by other dogs. I don’t know the truth. Mia does not talk! If I knew what I know now, I will not send Mia there. This is my frank opinion!
We recently rescued a 10-month-old boxer we call, “Goose.” He was named after the character, “Goose” in the movie, “Top Gun.” However, unfortunately he was more like the Tasmanian devil you see in cartoons than Goose in Top Gun. We had him for two weeks before bringing him to The Dog Knowledge. Those initial two weeks we had him at home felt like 3 months. Every day was a struggle. He was wild, reckless, challenging to walk, attempted to dominate everyone in the household, counter-surfed and was destructive. He turned our world upside down. We heard from one of my wife’s clients that Debbie and her team at The Dog Knowledge were able to help strong behavioral cases like his and to help assimilate problem dogs into households.
Our current lifestyle can’t sustain anything that isn’t harmonious with our existing dog, work schedules, travel and the overall rhythm and routine of our home. If he didn’t majorly improve, then we sadly would have to return him to the rescue organization that we adopted him from and/or find another home for him. We didn’t have the time or energy to try multiple things to help, so we couldn’t afford to not get it right on the first try. Per the strong recommendation from my wife’s client, we decided to reach out to Debbie and her team at The Dog Knowledge. Upon completing our initial consultation, we signed him up to train at their facility. We found her facility not only staffed with excellent trainers and support staff, but a wonderful space to be in. From all of the cool antiquities, the spacious indoor training area, the pool and the area where the dogs are boarded, everything is wonderful and clean. In our initial meeting, Debbie and Caitlyn sat and talked with us, patiently answered our many questions and made us feel hopeful that our pup could be a part of our family. The initial training course was 4 weeks, but because of some of his behavioral issues and our busy schedule he stayed a little longer. He was in attendance there for 6 weeks.
Throughout those 6 weeks, our experience in dealing with Debbie and her team at The Dog Knowledge was excellent. I consult with companies regarding customer experience, therefore I pick up on every detail especially when it costs us our time, energy and money. Our journey with them from our initial consult, to our mid-way through training with Katelyn, to graduation, to our in-home post training session with Nick and everything in between was stellar. Their communication and consultation was thorough and detailed. We never felt confused by any of their correspondences, nor rushed through any of the training exercises they had us participate in during our dog’s training and our post training session.
We had every confidence in them and felt thoroughly comfortable entrusting them with our dog for those 6 weeks. They earned our trust from the first consultation and every interaction after only reinforced that trust throughout the training process. We plan to board our dog with them each month when we travel and have them provide additional training in areas that will arise as he matures. My wife and I would recommend Debbie and her team at The Dog Knowledge to anyone and everyone who has a dog that needs a little help, or A LOT of help.
Many Thanks and Much Appreciation to Debbie, Katelyn, Nick, Brittany, Sarah and the entire Support Staff at The Dog Knowledge.
Adam Pack, Elizabeth Queener, and “Goose”
We found everyone at Dog Knowledge to be so patient and helpful with our Standard Poodle, Sonny, in his four week training class. He learned all of his assignments. The final "graduation" session at Dog Knowledge helped us learn how to interact with him. The training to "heel" and to stay on "place" were particularly important to us. We now love to walk Sonny and it is wonderful for everyone to be able to take a break with "place". We particularly appreciate the hard work and dedication of trainers Katelyn and Nick who spent untold hours working with Sonny.
Those who are considering the four week training session should know:
1. Although the four week period is a long time to be away from your precious pup, you will be glad that you let your companion and your family be better trained for an improved life together.
2. Your dog will learn the items on the curriculum but you must reinforce the commands. At graduation, you will learn how to do this.
3. Dog Knowledge is always available to help you and your dog with any issues that arise after the four week session.
We sent our dog Tucker to The Dog Knowledge for a 4 week training session. It was a difficult decision to be a part from him for that amount of time, but we knew, with the right training, he would be much happier at home and with the family. We were right! Tucker loved his time there and the training he had with Nick, Katelyn and team. Nick came to visit with us and Tucker after training and gave us thorough and simple techniques to continue his progress here! Tucker is so much less anxious and happier! We highly recommend The Dog Knowledge and their team!
The Dog Knowledge is phenomenal! Nick Hedrick is an outstanding trainer and consummate professional. His work with our dog has resulted in a well behaved, confident and focused pet. While everyone at The Dog Knowledge was helpful, considerate and professional, Nick stood out. The environment is clean and comfortable. We highly recommend this place for boarding, training and day care.
I visited TDK before I ever got a dog to learn what to expect, what to look for in a breeder and a puppy, etc. I met with Debbie for an hour consultation and it was worth every minute and dollar I could have spent. Not only did she provide me plenty of material to read before we get a puppy, and inform me of resources available at TDK, but she sat down with me and answered all my questions. She taught me so much about dogs and puppies, how they behave and why, how to select a great puppy and breeder, what red flags to watch out for, what cases are usual verses exceptions, even if I was considering the right breeds for our lifestyle! I am immensely grateful and glad I visited, and will be using their help from now till as long as we own a dog.
This place is now closed. Thank Christ!
Let's hope it's replaced with something even a little better. Shouldn't be too difficult.read this and 2 more