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How would you rate Koco Nail Salon & Wax Studio?
I went to the salon a week ago... The salon is not as swavy as the pictures on the website display,” total false advertisement “ :( …
Therefore, as you walk in the salon you are serenade with nothing but rap music “are you kidding me” it is 11 a.m. in the morning. I thought this was a place of relaxation.
The walls needed a major retouch since white was the base coat through the entire place. The bathroom really needed a dimmer because it was lacking in appeal and was not clean.
The owner never introduced herself to you or welcomed you to the salon ( maybe just really busy but you must always make time for your customers sorry).
The receptionist was nice, but clueless at the same time if that makes any since. There was no design template to look at, just different color polishes on the wall. I was looking for maybe an ipad or nook were you can swipe to see all the different amazing designs "good ideal for you ladies to try"
The Pedi service was ok, they sanitized with the dollar store disinfect spray (just buy some pretty color spray bottles to display your sanitation supplies) "another good ideal for you ladies to try"
The pedicurist, oh lawd it felt like pulling teeth, she did not ask what treatment I was having or if I would like any designs. She kept quiet and just rubbed my feet for few seconds. The heated lamp station needs cleaning the equipment was not clean, the cored was all black when the color was white (sorry)
The wax station, let’s say I seen better, she laid me down and yes, we were grooving to rap and reggae “I just don’t get it”… she missed several spots and left this hard wax on my darn booty …. She did not give me any recommendations as to what to put on the area for healing. She just said, “You’re done”.
The place is average I was expecting to get what was “claimed” and “advertised” on website but that was not the case. This place lacks relaxation, cleanliness, and well-groomed staff. In addition,I love supporting small businesses maybe this was just a bad day for them. I was not very pleased with the service I got. But, I will go back and trying them again, maybe it was just bad day for them.
Love the waxing! i went for a bakini wax...this is the FIRST time i can actually sax it didnt hurt. i dont know if it was the wax, the technician or a combination of both, but i would definitely go back. she also did an awesome job on m eyebrows!
I have been trying to write a review for so long and just could not figure out how to do it! This is my first time writing a review about any place I have ever gone to. I LOVE Koco Nail Salon and Wax Studio. I have been a faithful customer for a little bit over a year now and I have NEVER been disappointed in the service, talent, or generosity. The creativity produced in this salon is astonishing. Now...I read reviews on businesses all the time and I get weary of them but I promise you that I am a real customer and this is my honest testimony. Koco's has style, creativity, serenity, and love each time you visit. I am very happy that I found such a wonderful place with such an awesome and creative staff with beautiful spirits. Being around such wonderful women is natural healing to my soul. They make my bad days better and my good days perfect. So I recommend that you give them a try and I promise that you will be far from disappointed. In fact you will be very pleased and eager to schedule your next visit, just wait and see!
After reading very mixed reviews about this salon, my first decision was to try another salon in the area. That did not go well. I then decided to try Koco. I used to go downtown for nails and parking was a hassle and never got good customer service but it was better than what I get in my 'hood. Then I had to go somewhere else for brow waxing because the nail places were too haphazard and not specialists (I have sensitive skin and am particular about shape).
Since coming to Koco Nails, I now get these services done regularly and that is a first for me. My first visit was very pleasant. Parking is easy. If there isn't a spot on the street there is a very cheap pay lot 1/2 block away. I've never waited more than five minutes for my appointment. The women were efficient, pleasant and welcoming. The one time I've had an issue, I spoke with management (Onisha) and her response couldn't have been more professional or accommodating. ALL businesses, like people, make mistakes. What you want is good customer service that provides confidence to know that your concerns will be addressed when stuff happens. BOTTOM LINE: I feel like an appreciated customer at Koco and I get my needs met for a reasonable price. What more can you ask for?
scheduling reminders by text and/or email
easy to get to
very clean and comfortable
great customer service and management
AREAS FOR IMPROVEMENT
Could use a little fresh paint and sprucing up
inconsistent about offering refreshments (but, hey, most places offer nothing!)
Since my original posting KNS has consistently improved the look of the space and added more services. The salon is now just as lovely as the women providing the services. The owner is always looking for ways to improve the experience for the customers. Just go and see for yourself. DO make an appointment! You won’t be disappointed.
Some of the best in boutique nail and wax care. Exceptional quality and customer service. They take walk-ins but take it from me schedule an appointment. The secret is out....everyone who knows goes to Koco's.
You never go wrong when chocolate is involved...great atmosphere...quality service all around,,.
I love Koco's they are so professional and a very talented group of ladies. Koco's has a pleasant atmosphere. I look so forward to my regular visits. I have been a customer for almost 2 years. I am always satisfied with my nail technician, Beige's service on my hands and feet. Trust me they never dissapoint you. I come from work for my appointment all stressed out and after I walk thru those doors i have left the stress right at the door. I'm feeling great and enjoying My ME TIME. The creativity at Koco's is in a league of it's on. Best Nail Salon Ever....
I've been going here since the spring and I love this place. I have no idea what someone else meant by false advertisement, but it's a very nice place. I've never heard rap music playing during my visits and all of the employees are very professional and respectful. I love that appointments are preferred and can be made easily online. Their designs are posted on Instagram and if you need to see more, the nail techs can show you pics on their phones. I always love my nails when I leave and I always receive loads of compliments. I've referred several people here and everyone always leaves happy.
I've been a Koco client for over 4 years. The service I receive is always top-notch, the technicians are wonderful and the vibe in the salon is always the right blend of fun and relaxing. No one else touches my nails!
This is the nail spa wherein you can truly relax while receiving exceptional service!
First time customer TODAY, and let me just say this place is great, the atmosphere is calm and comfortable, I got a Brazilian, Natalie was very professional and very knowledgeable about the service as well as after care. I will be returning very soon for other services as well!! Thank you so much!!!
Made an appt approx. 3-week prior going on vacation to get 3 things done. Young lady call me the day of my vacation and stated they can only provide me with only 2 of my 3 services that I requested when I made the initial appt. she stated 3 employees called in sick. I asked to speak the manager. She stated the manger was one of the employees that called in sick. I tried to explain to the young lady that it is important to honor schedule appt to first time clients. Obviously she didn’t understand. I tried to support black business, but with this type of service, I will stick with the Asian. At least they come to work. BAD BUSINESS ETHICS.
So we were going around and asking nail salons if fake nail are bad for your nail and other stuff like that and when we asked she was really nice and helpful and understanding and she really had a great reaction so we hope that she has a blessed life and gets a raise!!!!!
People crack me up with they negative comments when they will go to the Asian salons and pay numbers get treated like trash and still go. Most of the Asians are not licensed and the salons are very unsanitary and nasty. I love Koco nails. Yes you have to make an appointment but you know you good to go for weeks to months when you leave here. I come faithfully.
One of the best places in the city. The staff is great and the atmosphere is welcoming. Not to mention the work is top notch. I would highly recommend this place. I have a standing appointment.
I treated my wife to this nail salon for her Birthday. I wanted her to try a black own nail salon business because I believe in supporting our own. She had
and awesome experience and would like to go back to my surprise because she is very picky. She had a nail tech name Beige who she raved about who did her mani & pedi. However she has her eyebrows tinted by Roxanne and she didn't like the out come. She pluck her eyebrows and wax then which left the bruise and swollen. She said she will go back for a mani and pedi by Beige again. So therefore I'm happy so we can support our own.
I Love this place, haven't been anywhere else to get my brows done in over 2 years Onisha is the best, when i did wear acrylic she did an amazing job as well. Biege is also very talented when it comes to lash extensions and gel manicures.
They do a good job but i think they are very ober priced. For a refill with gel polish i had to pay $50 i think that's way too much.
Best nail salon and wax studio. Great service and professional staff. They welcome you and go above the norm to make each client happy. I would never go anywhere else!!!
Getting a Brazilian Koco Nail Salon & Wax Studio never be a pleasant experience, but Koco Nail Salon & Wax Studio will help make the experience as bearable as possible. Only $50 for your first visit and $40 for each additional visit. It was one of the least painful Brazilians I've ever had and I was in and out within 20 mins.
I got my eyebrows done in HD tint not only did that only last for 2 days even tho they said a couple which usually means 3 up to a week it's supposed to last. On top of this I have several scabs in and around my eyebrows from this service! My eyelashes that were individuals begin to fall off the next day despite me not applying not water to them and not being in a humid setting. For the price that is being charged I expected more. This is a complete ripoff!!! I will never go back!
I received excellent service throughout my entire time there. I was offered something to drink (that has NEVER happened to me at a nail salon) and the studio wS modern and clean.
Racquel was professional, sweet, and extremely helpful with explaining the services i would be receiving as well as the studio's booking processes, etc. BTW, I love having a set appointment, i don't have to ever worry about waiting for my services. I've found my permanent nail salon!
Very nice place, was greeted and offered wine. The wait was not long. Sheree did my HD brows and i loved it. Will be back!
I have been patronizing Koco for a long while now. I love to patronize American owned businesses. At first in 2015 Koco was great and I didn't mind coming and spending 70 each time the work superb and the duration the work lasted was worth the extra money as opposed to getting work done by the NUMEROUS amounts of competition. But as of late and even today may 10 2017 the customer service has dropped and the quality in work as well as professionalism has declined DRASTICALLY. I don't mind setting appt but I mind when I'm at my appointment and the person doesn't show this is the 2nd time. Now granted this is a wed and the shop opens at 12. But why did I have to ask if my person was here instead of being automatically told once I walked in. I was informed that there was another person on their way but no precise or even an estimate when they would be there. Another person could start my process but would have to stop to accommodate her client coming in at any minute. So I was supposed to just hang around and give the benefit of a doubt. The last time I worked with you in a situation like this I was there over 5 hours and I just don't have that kind of time today. I'm not going to put all the issues I have had but this is why I have slowed up on coming..........and now I will just stop ✋
I literally just left here like 15 mins ago. Tuesday's they have specials & I booked an appointment for the HD brow for $20. Onisha did my brows. She was very nice , sweet and informative, but my brows are trash. I took a good glance before I left but not good enough, I went home and really looked at my brows and they are a mess! They're super light, uneven in length , width, and where the brow begin, one is darker than the other and they're just ew. The whole point was to reframe from filling them in with pencil and that's what Ima have to anyways🤦🏾♀️🤦🏾♀️ happy I got the $20 one instead of $35. Me being a 20 yr old female fill my brows in with a $2 hair store pencil $5 NYC concealer and $3 angle brush from cvs look so much better then this😩 first and last time I'm ever letting someone touch my brows. I'll learn how to tint myself ! The Instagram pics really fooled me. (Look on yelp at the pictures !!!)
This is my go to nail salon and I have enjoyed their services since 2011. Lots of cheerful experience. I've shared with a group of Flight Attendant cohorts a few of my recommendations for Philadelphia and Koco was thee only salon that made my list. The feedback I received was "we love your nail place". I knew they would. Cheers
First let me state that I am not an employee or rep of koco nails. I am a satisfied customer who felt inclined to speak up. My response to the review below me: I love Koco Studios and have received services from both the owner and various employees and I find that they carry themselves in a pleasant and professional manner, so I'm a little taken aback by your review Tanya. The first thing that you should have done young lady was call the salon. If you didn't get a response then see if the salon has a website, and if still no luck check their social media pages. First and foremost as a former salon receptionist, the rule of thumb is to never to just pop up at a salon 40 minutes prior to closing and demand that they provide you a service just because you travel and show up. Perhaps the receptionist looked at you funny because she knows that her salon has a webpage and she was probably not understand why someone would just pop up 40 minutes prior to closing and request a service without fair research first. That would have saved you the frustration. And then you proceed to go to social media to slander this ambitious young lady and bring up how you don't support black businesses because of how she behaved? And how was that exactly? To be honest young lady, you're comments were quite uneducated and unproductive and sound downright bitter.
My first time at this salon and i had a great experience. Everyone was super friendly especially my nail tech Steffany. Oh and Steffany is awesome! She knew exactly what i wanted and the results were perfect. I'm definitely going back!
Called the Owner to speak with her about my visit to the shop on Saturday, July 29th. I arrived at 520 and was told they closed at 6pm and that I would have to make an appointment and come back. This was my first visit and I was not aware of the no walk in policy and thought they could have still taken me as it was only 520 and I only wanted a pedicure. I traveled quite a distance. Second the young lady at the desk never greeted me, but rather looked at me like i was crazy when I walked in. After explaining this to the owner, the first words out of her mouth was, WE MAY NOT BE THE NAIL SALON FOR YOU.....THEN..... she proceeded to explain the policy. If she had explained the shops policy first, It would have all made sense.....but I would recommend that be explained to potential customers in the future rather than shunning them off and looking at them like they have two heads for walking in the door40 minutes prior to closing. The owner felt the need to defend tthe entire phone conversation when it was not necessary. a simple explanation of their policy and an apology would have sufficed. But she is right about one thing.... that is not the salon for me. Sadly, I will continue to give my money to the Asians until a more professional Black nail salon opens whom I can support and give my money too. I hate to say this but unfortunately, this is why most black people go outside of their community and patronize others before supporting black businesses....Service is key! This will not determine me from supporting black. But word of mouth is the best advertisment...so is social media!
Koco nails is by far the best nail salon ive had thw pleasure of visiting. After dealing with the asian salons for years and enduring the pain and mistreatment of my nails,,this was a breath of fresh air to say the least. The atmosphere was calming,,every time i go in im greeted by name and pleasant conversation. Also the time and care thats put into my nails just take such a weight off my already stressful days. Thank you Ms. Onisha for opening such a wonderful establishment and i hope you stay in business for years to come.
Amazing!!!! I am sooooooooo happy that I found this place... I will NEVER go anywhere else. They are clean, friendly and professional. Today was my first visit and I felt like I was an old friend. I believe in spending my money where I am an appreciated customer, so with that being said I will be there every refill. No question 😁
Love this salon. You feel like a client, being served and pampered. Not cattle being rushed in and out.
I had my eyebrows done and really enjoyed the experience. I was assisted quickly, was served refreshments and the young lady did an excellent job on my brows. Great place, I will definitely be going back.
I love my nails. I got the vanilla chai mani/ pedi and my feet feel brand new! I will definitely be back.
If you want great nails Koco's is the place. Great atmosphere and service. Try Koco's you won't be sorry!
My appointment was at 4:30 however I was given to another female to prep me for the other girl who was initially suppose to do my nails. However, she had a client but my appointment was at 4:30. The person who prepped me was watching a video the entire time while trying to do my nails. This place to me even though they seem to do nails Wells is not with the hassle. Waiting time is horrible, atmosphere isn’t pleasant, photos online are false advertisement. To me the 1 start rating is an overall rating. On a positive note, the lady who did my nails was superb, loved my color, length and shape. She was verrrrry precise with my nails and I loved it. I would come back just for her. Her name began with a D. I’d give her 5 stars.
I was not pleased with my first experience here. The decor is nice and making an appointment was easy but...the customer service was lacking. My service was a pedicure but my nail tach seemed uninterested. There was no conversation, she never made eye contact and seemed to rush through the appointment. While I did like my color, my feet weren't as soft and moisturized as they are when I go elsewhere. My teenage daughter had a manicure appointment with the same tech and she seemed nicer. I wasn't pleased with her nails but she likes them (see picture below) I won't be returning here. I traveled from out of state in order to support this black Business but I didn't leave feeling like my business was appreciated.
I just recently started going here, after desperately searching for a new salon to go too. My first experience wasn’t amazing but I liked my nails and toes, so I decided to try again.
I’ve since been back about 4 or 5 times and LOVE it! The decor is nice, Taylor the receptionist is so seeet and super helpful. Cherie is AMAZING! She’s done my nails, toes, lashes and eyebrows. She super sweet and down to earth!
I’ve also met Onisha and she was very nice and sincere!
This is def my new spot and I’ve been telling everyone about it.
Also scheduling online is super easy, for the most part, whenever I have a question I can calls and always get the help I need.
First-timer....my brows looked amazing! Also got the express eyelashes, which also looked amazing! Will.Be.Back.
I never leave reviews, but I MUST for koco. I went here yesterday for the first time and I must say it was amazing! the services I received were a full set, pedicure and a Brazilian wax. Kenysha was amazing, she was only supposed to do my nails but my nails took longer than expected but she did my pedicure as well. her skills are amazing, I've received soooooo many compliments on my nails. I got asked like 90 times where I went to get them done. now, on to Cherie. it was my first time ever in life getting a Brazilian wax, and she made me feel so comfortable ❤ she made a scary first timer feel so comfortable. I loved it! I came in yesterday as a customer and now I am a forever client ❤ thank you ladies so much!! 😘😘😘
Used to love this place til it let an incident get out of control. I complained on thier website they never responded. Wontbe going back or sending anyone there
Absolutely love it here! They have great specials on Tuesdays. They do gorgeous nails and amazing brows. I don’t go anywhere else for brows since coming here. The owner does amazing brows and Natalie.
I like their pedicure and manicure the vanilla bean petticure though.the owner herself did my nails and when I told her I didn't like it she changed it no attitude or nothing.This place has a touch of class and the ambiance is nice
I found the technicians customer friendly, professional and knowledgeable. Areas were clean and uncluttered and well maintained. My Tech gave me a beautiful and classy nail with just a Little piazzas for my friends wedding! I recommend them to everyone!
Love this salon. Very clean and modern looking. With talented and kind staff. My appointments are always honored and I have also received nice discounts on my purchases from being a regular. They also offer great eyebrow and Brazilian waxing services.
Arnesha is super sweet. I went there to get my first full blown Brazilian wax and a eyebrow wax with tint. She made the experience easy and my brows look amazing!
Excellent personal service! Tuesday deals & rates are awesome!
I love my eyelashes and they were very friendly, just think the place needs a little more sprucing up
Had a great experience with Ruben, he gave me a fresh trim and blow out and had me feeling brand new by the time I walked out. He also stayed later for me which is very appreciated. I highly recommend Ruben as a great overall hair stylist, as well as this place, it looks very sophisticated and they keep it clean.
Went for my 1st wax and let me tell you SHEESH did it hurt!! But the tech, Keesha, was as gentle as she could (possibly) be. She kept me distracted with nice conversation and tried to make it seem not so awkward. She did a great job. The salon is a really nice place and I was greeted as soon as I came in. Everyone there was smiling and enjoying their job and it was a nice atmosphere. I will definitely be a repeat customer.
This place has closed and I was sad to see it go. For the most part, I had good appointments here. Steffany always did a great job, took her time, and made sure my manicure and gel were done really well!
I loved going to Koco! My appointment was canceled at another salon due to a sick staff member so I had to go somewhere else. Koco was able to accommodate...read this and 82 more