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ABC Charter offers the worst customer services that a person could possibly receive at Miami International Airport (MIA). It only takes one company to degrade the reputation of an airport. I can not believe that MIA allows this type of treatment to their passengers. Employee denied phone number where to call the company to form a formal complaint as well as his name upon asking (badge covered by Jacket). Not upon asking the Aviation Supervisor that I found out who he was since she had to personally go to find out. Unable to pay with debit or credit cards as "the policy of the company" is that you pay only with cash (as per same Employee who was apparently the one in charge). Also no explanation on receipt of what we are being tax on. Of course, upon searching online and calling the number no body pick up the phone. Really MIA??? where is the limit here? Up to what point should a better customer service be offered???
If you live in Miami and want to travel, don't. This is the worst airport. I felt like I was in a never ending limbo of annoyance and pain. I just wanted to go to the American Express members lounge and every employee gave me contradictory directions. My flight was delayed by 6 hours and we were only notified of this 30 before take off. What a mess. You'd be better off hitchhiking or canoeing.
If I did not know people at the Miami airport it would not be welcoming to stay....
Every other airport in the us I have gone to so far have free wifi.
What's up Miami, I can't believe I paid $5.00 for a cart to carry 1 bag only because I had to drop car off , no one to leave cag at check in, at the rental station on card get reward for retiring I did return cart hoping to get my $5 back or something. .. push cart to red line recieve reward....I an still waiting, I got nothing.
I just return from London Heathrow terminal 5 huge, my card was free and I got free wifi the whole time.
Thumbs down, pity I have to come every month.
NO WI-FI This issue is very annoying. The first time you go their on a yearly vacation you use 1 hour of internet per every device! Next year or whenever you come back i have noticed i can't get 1 hour of Wi-Fi like come on Miami! Everything else is descent its an ok airport just not the one to stay like 6 hours.
If you or a relative require wheelchair assistance save yourself the tortute of MIA and fly though Fort Lauderdale. My grandma flew in to MIA and waited more than three hours to get a wheelchair to carry her to customs. If she could have walked the distance she would have but it is simply too far for her at 80 years old so she had to just sit and wait three hours and then another hour to get through customs. This is not the first time it's happened to her. My neighbor's elderly mother also had the same experience the last time she flew in. But it's not just the wheelchair services, the customer service is just terrible throughout the entire airport. Workers act like you're bothering them when you ask for information (if they even understand what you're saying at all).
Horrible service. Terribly understaffed. A lot of lazy employees. Disorganized setup. I try to avoid this particular airport. Most inefficient airport I’ve ever been to. Poor labeling and no staff to answer questions. No one knows what to do and all the passengers stand around asking each other hoping a staff member will walk by. The staff are nice but the way the airport is being run is not a good business model.
Lots of walking, but if you come early you'll be fine. Staff and border control were incredibly friendly and helpful! Could improve the place by making it a little more pleasing to the eye, but if they're preserving the 80's look then its a great thing!
Worst airport I have ever flown into and out of. I was told by many to go in and out of Ft. Lauderdale, but I didn't listen. I will next time. After checking in at curbside (porter was AWESOME), he told us we were going out of terminal E which was a bit of a walk. No problem we were early and had plenty of time. We walked for about 20 minutes when we finally reached our security area. While walking we passed numerous food vendors, coffee shops, stores, and other places to hang out at when at the airport. We have Trusted Traveler, but in Miami that doesn't mean anything. They give you a little blue card, but they still make you take off your shoes, belts, etc. AND you go through the same line everyone else does!
We went through security and got on the shuttle to take us to the satellite terminal. WHAT A DUMP!! There are 3 food vendors: horrible food and no coffee places. If I knew where we were going, I would have hung out in the main terminal and headed to our gate 30 minutes prior. Also, come on Miami, spring for some decent seats. In this terminal they're hard plastic chairs with NO electrical outlets. If I had a delay at all (which we did in Boston but at least the chairs were comfortable), I don't know what I would have done. What was Miami thinking! Our gate was #25, in the basement of the satellite terminal that had 2 vending machines. The bathrooms had one stall each! Now I know why all of the people that work at this terminal are miserable and not very friendly. What a joke! I will NEVER fly in and out of Miami again!
The bathrooms are dirty and today also without toilet paper!
Some staff are chatting between them and they don't do their job.
Most of the time the passport line is to big.
Regarding food you can find variate kind and overprice.
It's a big airport and you can use the train, that is good.
I think MIA has a potential to be one of the best airports in US but it's necessary that they train their personnel to be clean and nice with the visitors.
Horrid airport. Just awful. Flew from ATL to MIA. Six hour layover between flights before heading to Madrid. No beer in the E terminal outside of standard crappy shelf beers. No craft. No bars in E terminal. There's a Pizza Hut with personal pans and a Cafe Versailles that I'm pretty sure cooks everything the day before and then buses it over the next. Rancid. Seating outside of gates do not have charging stations. They added two stand up stations at the front of E20-E25 and E30-E35 but that's it. Each station with four outlets. Wall outlets do not work. Avoid this place like it's your job.
Not bad, not bad at all. Public transport available, comfortable airtrain, though the check-in counters do not always match well with the gates. Food: unlike EWR C there's plenty of choice for single-digit dollars at a reasonable quality/quantity. For transfer this airport is less suitable as it has no moving walkways onto the piers.
Having someone in a wheelchair, is hard enough, if you do, stay away from this airport. Extra long waiting area. When you do finely get someone if you don't know Spanish it is very hard to communicate, they don't understand you and its hard to understand them. I'll be flying out of Fort Lauderdale, in the United States next time. A airport a lot more user friendly.
Probably what you’d expect from one of the World’s busiest airports. It took a very long time to taxi to the gate, and certain parts of the airport seem understaffed. Some of the facilities are too small to accommodate the volume and the layout seems like it could be improved to expedite travel from one end of the airport to the other.
This is an amazing airport. It has to be one of the best in country. The terminals are beautiful! Staff is usually friendly. People complain that it is difficult to navigate, but to be honest any airport is easy to navigate if you just pay a little bit of attention to the signs or just ask people. I understand that travel can be stressful at large airports, I recommend doing research before traveling perhaps go on the airports website and take a look at the maps etc and arriving early it will be a lot easier! I hope everyone has a safe trip to wherever you are going!
Miami airport is enormous and that's the only problem with it. There are long hallways with no moving walkways on them. So it's walk, walk, walk and if you have any problems with walking or anything that makes it difficulty for you, you need to think about that. It's up, down, up, down, walk, walk, walk. They'll have 3 elevators with one working and have to wait in line to get onto them. Then they're packed with people with suitcases, suitcase holders and then they have to move out of the elevator to let people off for a different floor and then get back on. If you have a connecting flight you have to take that into account and get to where you need to go or you'll miss your flight for sure at that place. And I heard announcements several times of them trying to find people who they were looking for a flight. Everyone is great with helping if you have questions, all the staff that I met up with are very nice people. But wish they would have thought with the long, long hallways to take that into consideration to make it easier, faster to move through. And if someone needs to sit down it would be nice to put a bench(s) here and there that someone could sit on if need be. Know that it's not easy to do in places but they have to consider that everyone is not a well, twenty year old so to speak that has no problems. There are people with children, with respiratory difficulties, hard walking, assisting people in wheelchairs and others who would appreciate a place to sit down on long hallways, waiting for elevators or trams. And my not have the financial means of adding more money to their trip for help with getting around. Give you a little relief from taking a turn and seeing that you have to walk what it looks like to be another couple of blocks and wondering when it's going to end and how much farther do I have to go now, when is it going to stop. I myself have made travel plans to stay away from certain airports that can be a pain to go through after I try them several times and finally give up, use other airlines, work other ways of getting around it to make it easier.
If you're traveling American Airlines, you will be fine and love this airport. It has the American Express Centurion lounge, swanky new renovated terminal with many restaurants and lots of clean new bathrooms. In other words, it's amongst the best you can expect in the USA.
However, if you look at all the other terminals, greatness slips it by a wife margin. For starters the internet in this airport is horrible. It is practically nonexistent. There are a lot of good restaurants here but they're all spread across Terminals and you can never get to the one you actually want to. Some restaurants that are express restaurants here or heavily heavily limited in their menu and customization options. Once you cross security you can't travel between terminals for a particular restaurant, because guess what, all the good ones are in the American Airlines terminal.
There is a dearth of electrical outlets in terminal H. Shame on you Miami!
The restrooms in your ladies room had been out of order for long when I walked in there was orange pee and wet tp islands in every bowl. I had to go really bad so I cringed and contributed. Then the sinks weren't working. Good job Miami airport, you made the entrance to the great City of Miami match its gooey core on the most intimate level. *Barf*
Traffic situation was not great here. The terminal we check into had 2 lanes for "Priority" and 2 for regular. The end result was the right lane in both being complete stopped and the left lane barely moving as people pulled over and back into traffic. We got out at a sign advertising our gates and ended up having to walk a decent bit to get to the actual area with out gate. Inside the airport was nice enough though nothing especially impressive. We were though security and to our gate fairly quickly which is definitely a plus. No huge security lines or anything like that.
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Flew here from Pittsburgh. It was very busy when I got there. Very long walk to the baggage claim from my gate needs more moving sidewalks. When walking and the baggage claim is far take the sky train. Do not do what I did. Instead of taking the tram I walked take the tram!
I love Miami, I do. But I got lost in this airport for like 30 minutes and no one stopped to help it was awful I was stuck here for 8 hours. No where to sleep. The car rental lines were so long, one line I stood in said there were no cars available, I was frustrated and tired. Makes me never want to fly again or at least come later in the day not early in the morning. But still I love Miami. I will always love Miami.
One of the largest airports to in the U.S. Construction is still going on... hoping that it will finally finish soon. I am sure it will look quite lovely when done...but until then.... Security is very organized here. Lots of shops and restaurants here. Lots of parking between the Flamingo & Dolphin Garage.
The Miami International Airport is a little more difficult to navigate than the next closest international airport in Fort Lauderdale. MIA is a much bigger airport with many airlines flying in and out of it at all hours. This is an airport I would recommend one leave with plenty of time, especially if you are not familiar with it. There are a few highways and local roads that provide access to this airport which is convenient, however it is time consuming since there is usually a bit of traffic in the surrounding areas due to its location. Like I mentioned before there are a lot of airlines that use this airport so that is another reason to leave your self some time to navigate it and find your airline. There are several terminals at this airport and the amount of traffic going in and out will cause delays. Parking is a bit of an issue at this airport. It is usually very busy so there have been many times were I couldn’t find parking closest to the area I wanted to park by.
I'll never forget my first travel through this airport. It is big South Gate to the US. Be ready to stay in a long line to the customs officer. In general they are doing their job well. Inside the airport you could find nice shops, duty free, bars, fast-food and all you may need to continue the travel. The services are good.
so much improvement from the 80's! Nice to walk around waiting for plane, and the restaurants are nicely run - ate at 3 of them on different trips in the past month. If you are going south out of US, you likely will go through here, and it's not bad! Wide aisle is my favorite - makes it less crowded.
Wow...just flew into Miami after a flight from Barcelona. I have flown a lot both domestic and international— small and very large airports. This airport has the most impatient and unwelcoming staff— I’m referring to most employees in the passport area. No, they weren’t necessarily rude to me but to those visiting from other countries. They were NOT welcoming like we feel when we travel abroad and need assistance. It’s so hard to understand what to do especially if English is not your first language—- and the whole process is so different! It’s confusing how you have to collect your luggage and pick it up to be scanned again...just everything. I was embarrassed as an American by what I saw today. They wouldnt answer questions or when they did they were mean and condescending! What happened to hospitality and customer service? Also American Airline stewardesses were also not professional and polite like other airlines. These individuals think they are on a power trip.
So far my experience ware good every time I used the airport. I think its a great airport. There is also a variety of options to eat or rest. I feel save there and the service is good. As a fact, I like airports because the service level and security is quite high.
Do you want to feel like you're back in the 80s while strolling down climate controlled terminals that are also 80+ degrees then come no further.
MIA is like a blast from the past with segmented terminals so if you want Starbucks you better be flying Delta or AA otherwise you're fresh out of luck.
I mean check out the carpet which looks like it hasnt been cleaned in almost thirty years and at least the black and white photos scattered around will remind you of what the airport looked like when it was brand new.
12 planes going out of four doors if you are flying American Airlines. Good luck finding a place to sit. Entire floor is full of people. I will never fly to this POS airport again. Also have 200 passenger standing in the rain waiting to board.
A cool airport with a lot going on around it. However, it's not without its negatives. The only non-toll road coming in is a single-lane road that is always congested. Also, the free WiFi is limited to 15-minutes and not even enough to keep contact when arriving (or picking up an arrival). There are some great artistic flairs, and parking isn't too painful, and we love the smoking bar here. In the end, MIA is a mix of some really cool things and rather terrible things, with a slight lean more towards the cool things.
I found the Miami International Airport very good and efficient. Immigration was soft and easy. Luggage arrived in time. I changed my flight from International to domestic for Jacksonville. It was a great experience. The local plane for Jacksonville was too small, less than 30 seats. I had to put my luggage in the twin engine small old plane myself. It flew very low from Miami to Jacksonville, houses, vehicles and ground marks were clearly visible.
Nice eating spots, my flight to New York was delayed by 3hrs, after the first he, the airline called for goodies to be distributed to all customers taking that flight. I think that was really cool. There was soda, water, sandwiches and much more.
Airport is clean, beautiful infrastructure.
I love to visit again.
This place is huge. I took the monorail to get to my gate. There are signs everywhere to help you. Also the food was awesome! I had a latin style dish so good. This airport makes you feel like your by the beach with it's sea decorations.
This is not my favorite airport. The flow of traffic needs to be updated to make getting in and out easier. Innumerable terminals and hard to watch traffic and where you want to go. Once inside the wait at counters can be quite long. Same is true for security and for the retrieval of luggage. Restaurant quality depends on the terminal. Decent travel time into Miami and Miami Beach. Heading north or south from here can be difficult. Taxi service to Hollywood is approximately $70 and Suppershuttle is $41.
This was by far the worst experience out of my airport that I've been a part of. Our luggage was lost and being out of town nothing was explained to me or my family. Staffing was no help or had little answers. It's pretty sad when you spend your hard earned money and you have nothing but bad things one after the other. I could go on more but won't waist my time . Thanks for nothing Miami airport. Will be sure to treat everyone from the 315 better in the 303. I'm never coming back. So you won't get my money.
As we were landing on my last trip through Miami International Airport, the stewardess told everyone on the plane the local weather was getting horrid. A hurricane was getting near land and the wind speed was just below safe landing/takeoff speed. if we were connecting, then we needed to get to our departure gates ASAP. Otherwise, she recommended getting to our rides equally fast.
Since I was just passing through Miami, I tried my best to get to my departure gate as directed. Unfortunately, being in a wheelchair meant the airport wanted an escort to go with me. The assigned escort was an ancient gentleman who had one speed: extra slow. As we went between the arrival and departure gates, he chattered about anything and everything. By the time I reached the departure gate, I think I knew almost everything about this wonderful man. His calmness in the face of a hurricane erased the franticness the stewardess created. Thank you sir!
A busy major airport that has greatly improved how you get around to each terminal. Lots of great restaurants and shops! MIA is equal to any major airport without the attitude! A very friendly welcoming environment. The Centurion Lounge a must stop for AMEX card holders.
After arriving to an international flight gate 12 mins before departure was turned away and revoked of our return flights. We requested our luggage as we were going to have to stay in a Miami hotel. We waited the two to six hours and the request was never fulfilled. We were told that our bags had been checked for the flight out the next day to Cancun. As we expected when we landed in Cancun or baggage was not there at the baggage claim. We received a notification that our bags had been delayed. After that there was no communication via American Airlines only us communicating with them. To our surprise three days later we were contacted to be told that our bags were found in Japan. They were then put on the next flight out to Cancun. With that being said we made the best of the situation and are hoping to be reimbursed for the items that we did need to purchase wow without our baggage. Here's a tip never request your luggage when you book a another flight let it be checked on the next flight. Also despite the situation keep your cool no matter what we are certain that because we lost our cool our bags were sent to Japan, otherwise how in the world.....????
There is a great variety of places to eat and shop in the airport. I highly recommend Mischa's Cupcakes! They we're delicious! For those who are more concerned with the traveling than the food, everything here runs very smoothly. As a port of entry, the process was very efficient.
This airport is huge! It has a variety of stores to shop at before security and even after. The restaurants in D concourse are a variety of many from Cuban to Irish.You can also build your own custom burger at the Counter Burger or go hang out at Friday's if you choose.There are also Starbucks everywhere .They have a hotel right in the airport. So I recommend checking out the airport if you have a long layover.
My arrival into Miami from Barbados was quick, efficient and straightforward, thanks to the plentiful kiosks available. When transiting through departures to LAX-Australia-NZ the customs officer was amusing and efficient, she really lifted the mood in an otherwise gruelling and tiresome process. Good job guys! From this grateful Kiwi traveller.
I've had mostly good experiences with MIA but I've had a few very bad ones as well. From my experience it has been easy to move around the airport. The staff is hit or miss. If you can't speak any Spanish it may be a bit more difficult to get some help. Something I really like about this airport is the great food and beautiful Latin music playing in the background of some stores. It really helps set the vibe for South Florida. Flying through here during the summer can be rough though due to hurricane season.
Huge and yet easy to navigate with flights coming in from everywhere. Very impressed with the facility and its cleanliness.
Staff was great to work with and this is my 2nd trip through here. Enjoyed the experience and only suggest you have time to navigate to your connection if you have one. Huge.
Major airports are BIG, and MIA is no exception. Getting almost anywhere will take some walking, and may also require a train ride, possibly a couple of train rides.
The signage between your points A and B will likely be well presented and very helpful. There is food almost everywhere along the way as well as a range of shops.
Terminal D had a great Cuban restaurant if you find yourself hungry and in that area, and there is not one of the many restaurants and food vendors that I have tried that I would caution you to stay away from, so feel free to explore.
The trains typically run quickly and smoothly. Consult the maps to make sure that you are going to the right and that the train is the best way to go. Give yourself a bit of extra time to navigate if you are not already familiar with MIA.
Helpful TSA and easy to walk from North to South terminal (all connected within 20 minutes from North to South). Good FOOD COURT area in D concourse (around gate D-15) limited food selections (Italian, Chinese, Americans..) but good for budget travelers and way to rest before launch the next flight.
Nice airport. The attendants were very helpful and friendly! Both times I've been to this airport it's always been a pleasant experience. It's quite modern. It's one of the biggest airports I've ever been to. Would definitely recommend to anyone flying in or out of Miami.
I found the Miami airport MIA efficient and clean. Is not very big compared with others airports in the world, medium size. Very good organized and easy to find ur way around. Staff very friendly and security verification very fast. I think the fasts I ever didn’t and I done more them 30 flights around the world. All the fast food u can imagine, souvenirs shops, duty free and I think 10 Starbucks:)) on the down side when I went to the toilet was very dirty, no tissue paper and nobody around to ask.
Overall I think it can be better. They have spent a lot of time time and money on it but other than cleanliness. It still going through growing pains compared to other large airports. Staff is friendly . It's a work in progress.
If I could give no stars, I would. If you look at my reviews, I have never been so rude. The people are lazy. They just do not care whether your mother has been waiting for a wheelchair for one hour or not. They have a dumping place for all handicap people. I've had to assist the blind, the deaf, the old. They are unable to fight for themselves so one must assist. From the transportation authorities wielding too much power, all the way down to the women pushing the wheelchairs, they are lazy and inefficient to the core. The food is all fried. All of it except for a lovely coffee shop that serves healthy options. I always say I will never fly into this Third world airport but my family lives here. I'm working on getting them to move because I literally hate flying to and from Miami International Airport
I spent 6 hours after a Red Eye from DIA to MIA. There are more Starbucks in this Airport than I've probably ever seen. With 6 hours spare time I had time to Critique the Terminal. It was clean and Spacious. All bathrooms were clean and Maintained. No Complaints
Plenty and literally you can't count, three are so many options to eat and drink. Easy to travel through the airport. Immigration time is around 20-25 minutes for international passengers. Use skytrain. Boarding Gates may change abruptly always confirm from the airline employees.
The airport is quite clean for an airport. The signs aren’t to confusing so it’s easier to get around. The terminals are big but there is a train that solves the problem. The noise is my main concern though because it’s to loud and my ears hurt time to time. So my overall feeling is good
I have been traveling in and out of this airport at least a dozen times during the past 10 years or so. I have always been amazed at the cleanliness of the airport, the ease of walking through security, and the comfort this airport provides. I have never experienced rude security guards or inconsiderate travelers. For someone who travels regularly, this airport is one of the best.
Massive airport very close to the heart of Miami. Be ware that security and check in lines can get very long. Amenities are average for a large airport but flight availability gives this airport the highest rating. You can pretty much go anywhere an airplane can reach around the world from Miami International. Don't expect any luxurious treatment from the Miami-style staff though.
Facilities are clean and well marked.
The Immigration and Customs section has been helped by the self-service kiosks. (Although it still took 30 minutes to get through.)
I had to connect to Tri-Rail station - Thank God for the moving walk-ways
This airport is horrible. We're on vacation so we've been through several airports. MIA is monstrous. We checked bags, had to get them and recheck them because "that's the way it's always been." Got to go through security twice too. Fun. Needed seat assignments, spoke to one lady who said we needed to wait for the next agent. Waited in line in front of an empty counter until 20 minutes before boarding. Hey, a$$holes! I had to be here 2 hours early! Where are you? I took pictures. I'll find somewhere to post them. Nice of you to be soooooo prompt and professional. I'll make sure to book all future flights away from this place.
This airport is purely awesome. A lot of restaurants and stuff to choose from. It’s pretty great! 👍
This has to be the rudest staff I have ever had to deal with when entering a country. Not even a hello. Luckily the average person from Miami are quite nice. Ergh get some better staff!!
Flown through here before.
Customs was easy even without Global Entry
The American Airlines terminal was comfortable.
$9 for a bagel and orange juice at Einstein’s hurt my wallet but what can you do.
The bathrooms are clean.
For me a no hassle airport.
To give credit where due, Miami International has really improved in recent years. You can now get through customs in a reasonable time, and there's more seating and more amenities in the terminals. Some terminals are still better than others.
Over built with little or no human scale or comfort. It is the epitome of building big with huge areas empty and mile long halls. I do my best to avoid it.
Very easy to navigate this airport either walking or via air train. D concourse is very long but walkable if you have time. Lots of shops, bars and restaurants all throughout the airport. Public transport is available from the pickup area in front and an express bus to Miami Beach plus a light rail station nearby.
I almost didn't review this garbage airport because I'd have to give it one star instead of the zero stars it deserves. Practically every airport or airline employee I encountered both times I was here in the past week were offensively rude. I cannot stress enough how incredibly terrible the staff is.
The shops and restaurants are nice, the clerks and servers were polite. They are not the issue, so don't be put off of them.
Absolutely awful. There is garbage everywhere. It’s freezing in here. Lines are horrendously long and you have to walk an extremely long ways to get anywhere as all but one of the moving walkways were down. There’s no direction given and the signs don’t tell you anything. Not to mention it’s absolutely filthy. The bathrooms were just cleaned (toilet seats up) and it smells horrible and the seats weren’t even clean. There are janitors sitting watching CNN playing a never ending story about marijuana which is playing extremely loudly at 2 am rather than cleaning anything. Thank god my dad told me to bring Clorox wipes on this trip. I’ve had to clean every seat. There’s garbage and spilled things everywhere. For an overnight layover, there’s nowhere to rest. I laid my towel on the ground because you can’t find enough space for a 5 foot tall person to lay on the ground. I’ve slept on a few airport grounds around the country and never had an issue. They gave little to no direction through customs. Everyone just kind of wandered around until we got somewhere. No one can be bothered to help. By far the worst airport I’ve been to.
Bottom line: follow the other people and hope for the best and bring hand sanitizer/disinfecting wipes since you have to clean the bathrooms for yourself, wear your walking shoes and don’t stay longer than needed if you have to use this airport.
The girls bathroom on the third floor closest to the Advantage rental car place was very very nice. Very happy. Thank you, keep it up!
Very different from the last time I traveled.
With more food concessions and ample restrooms.
Charging stations where well located all over this place.
I will add more chairs because they didn’t seem enough.
Floors and chairs where clean and the A/C was not that cold.
Place is dirty. I cannot find a bench that doesn't have trash under it or on top. Went into the bathroom while a sanitization engineer left and found toilet paper and pee everywhere. Had to walk the terminal to find one that was decent enough for my son to sit on. Funny thing is that there less than 100 people in the terminal counting the workers.
Airport is convenient and easy to manage. The BSO that handle traffic are rude, TSA is incompetent, and baggage handling is some of the slowest in the world...read this and 1716 more