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E & J Cleaners

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71 Reviews

71 Reviews

LL K

8/13/2014

E & J cleaners__Avoid at all costs. Being nice and congenial is great, but doesn't help with severely damaged clothing. I do not recommend them at all, go somewhere else.

Based on the yelp reviews, I brought various parts of 3, 3 piece women's Talbot 's business suits in for cleaning prior to an interview and two more interviews in the following week. I was clear about not using high heat to press them since it produces a shiny effect on fabric. Only two pieces of the 5 that I brought in had spots, one very small spot on a skirt (smaller than a dime) and one with ketchup on a jacket sleeve.

When I returned to pick up my clothing, I checked the pieces to see how they looked - thank God I did, before departing.

All of the pieces looked like someone had poured a solution all over them in large amounts- at least a full quart or more. Even the young lady who waited on me was surprised to see the stains, as they were absolutely not there when I brought in my clothing. My $230 jackets and my $120 skirts - all with expensive alterations - are seriously and completely ruined. Replacement will be challenging and time consuming due to alterations. The cost to replace will be in excess of $1,000.

All are quite new (less than 9 months) and since I reserve them only for important business events, rarely worn. Two of the jackets were barely used (less then 4 times each). They have re-run them several times so now they look like garage sale items, totally not wearable for business, and unacceptable.

It turns out the solution poured on them, is dry cleaning solution. Someone poured it directly onto my clothes rather through the machine's dispenser.

And at the worst possible time - job interviews pending!!

Well when I returned to pick up after they re-ran the clothes 4-5 times to remove the stains they caused - I found that they do not stand behind their services; so now I will have to go the legal route.

The owner actually had the gall to tell me that it was impossible that it was from their service - when I told him the young lady that waited on me said the stains were not there when I brought them in, and the young man that waited on me said that the damage was from the machines - that it looked like the solution was not added through the dispenser, but poured on the clothes directly; he said, "Oh, they don't know anything about the process".

The owner would only offer to pay for another dry cleaner to try to fix the damage. Having another dry cleaner redo them will not return the color of the jackets to the color they were, pre-E & J damage. Now the jackets look like old garage sale clothes.

He smiled the whole time and said it was too bad it happened, but that he couldn't (wouldn't) do anything else.

HORRIBLE QUALITY OF SERVICE - BUT WITH A SMILE! Don't go there.

Nathan J

8/13/2014

E & J Cleaners is incredible. Everything comes back great. I used to use White Way on Grand Av, then I tried Mulberrys -- both are way overpriced, do not do as good of a job and not even close to the customer service of E & J. They're staff is young, but knowledgeable. I was surprised to find out they've been in business for 20 years because I hadn't heard of them before, though they're right next door to Mississippi Market on Selby & Dale. Very affordable prices too....

Kate S

8/13/2014

Fast turn-around. Competitive pricing. Great coupons. Friendly staff. Have always been happy with their services.

Delores R

8/13/2014

Fabulous for wedding gown cleaning! I absolutely love these guys and it only cost me $125 to clean my wedding dress that had 2-year old stains on it. It came out beautiful!

Cheryl C

8/13/2014

I've been taking clothing items to E & J Cleaners for over five years and I've always been very satisfied with the cleaning and condition of all of my belongings. I've recently recommended this cleaners to a friend.

Nathan A

10/22/2014

Good prices and pretty good services

Nick P

3/27/2015

I go to E&J for shirt laundry and dry cleaning for trousers and my suit. They have the best prices I know of ($1.89 for shirts, $6 for pants, $12 for a suit, as of 12/3/2012), and extremely friendly service. I had one problem there (stains appeared on a shirt), but they made it right and then some (after trying to fix the stain twice, gave me a $70 credit for a $60 shirt). Plus, I feel great about patronizing a local business.

Scarlet E

4/29/2015

It was an excellent job by the cleaners. For cleaning any clothes, these cleaners are the best. The dry cleaning services they offer are top notch, as well as affordable. I always get the delivery on time. My experience with these guys are awesome. I will recommend the service to all who are looking for reliable dry cleaners.

Ernest J

7/3/2015

The absolutely best place for Wedding Gown Preservation! I check several dry cleaners and other wedding gown specialists and they wanted $400 - $600 to preserve my wedding gown. OUCH! My gown was extremely dirty along the hem line. I couldn't believe what a wonderful job E & J Cleaners did on my wedding gown and for only $175 including box preservation. I recommend E & J to any bride looking for reasonable wedding gown preservation.

Hiua K

7/3/2015

I need a dry cleaner and found this.Just awesome service they gave to me.I am totally impressed at their job.They are really the best choice in this sector.I cleaned my blanket and it was well washed.Love it.

Amber G

7/3/2015

I've been taking clothing items to E & J Cleaners for over five years and I've always been very satisfied with the cleaning and condition of all of my belongings. I've recently recommended this cleaners to a friend.

Matthew R

8/3/2015

Your company did a fabulous job with my daughter’s wedding dress. The process was easy and the presentation upon completion is just spectacular. I want to order a gift of dress cleaning for my niece who is getting married in June.

Taylor R

8/3/2015

The level of service at E & J is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!

Samantha K

10/6/2015

They did a wonderful job with my wedding dress preservation. They even got a huge red wine stain out of the side of my dress. Not only that but they were helpful and friendly in the store. I would highly recommend them.

Steve T

11/6/2015

Great price and great service even for a Vikings fan.

Stephen L

12/7/2015

RUINED MY EXPENSIVE COMFORTER AND CLOTHES, CAME BACK WITH HUGE STAINS ALL OVER.. BEWARE & DON'T USE THIS PLACE EVER!!

Kande N

2/12/2016

This is by far the best dry cleaner within the Twin Cities. Prior to moving to Saint Paul, I lived in the North Loop section of Minneapolis and frequented several dry cleaning services to find the right one. And prior to E & J I also tried other services in SP, and none in either city were as good as E & J. They have a geat staff and provide excellent service each and every time. I highly recommend E& J!!

Patricia Z

2/12/2016

My dress was delivered today and it looks wonderful! The presentation of the preserved dress was just perfect. The veil and belt were arranged beautifully. Service was fast... only took a couple of weeks! I am looking forward to keeping my dress for decades to come. Thank you!

Judy L

2/12/2016

I absolutely love this little place. Attendants are super nice, really inexpensive for military. I dropped off my clothes before going underway, and was able to pick it up two weeks later... Awesome!!

Susan E

2/12/2016

When life becomes too busy and you just need a little help with your laundry, I go to the E & J Dry Cleaners for some fluff & fold satisfaction. Hands down awesome. Everything gets washed and folded. Shirts are hung, and the money I left in my pockets, is returned to me. Excellent turn around time.

Teresa C

2/12/2016

The workers there really knew their biz!!!! They were welcoming and informative and helpful. Thanks for a great experience!!!!

Hello B

3/13/2016

I'm going to be honest and straight forward here. My very first time here I brought in a set of suit (wool/polyester), 1 lightweight dark cotton jacket, 2 pair of fancy cotton/polyester pants, 3 long sleeve french cuffed cotton shirt (the comfortable types). I walked in and the Cashier asked if i was a new or current customer, I told her I was new. She proceeded to give me the pricing and asked if I will continue to go with the service, I told her sure enough since after reading all these reviews and researching the business it seemed like an honest place that does quality work. So she went ahead and took down my info and signed me up then I started to sort my items to her telling her about the small light stains and spots on my shirts, and for her to concentrate on the sweat band and stains around the inside collar areas of my 3 shirts since those areas are the most important to me and creates an eyesore everytime I see it. then she asked if I wanted any of my items starched I told her to only have my set of suit starched lightly, she says she'll make sure to note it and have it taken care of and gave me a date it'll be ready for pickup. 2 days later I picked up my items, she brought up my items and I gave a quick look at them. I didn't really see any defects, and since I was in a hurry to pickup my child from school, I generous told her the items looked beautiful and paid for my service. Later when I got home and started to put away the items, to my surprise my lightweight jacket felt almost heavier than before (feels like a jacket you'll pull out of the dryer that was not completely dried to your liking) I also spotted various odd white chalky stain around the jacket shell's back, shoulder, waist, elbow areas and hand side pockets my guess is that it was starched at some time during the dry cleaning process, when I too had given instructions not to starch it! Of my 3 longsleeve shirts 2 were heat damaged at the collar neck areas that had heavy sweat stains where I specifically told it to have it cleaned.. not heat sorched to hell, there are fabric threads coming loose out of the seams, the manufacturer tags now looks faded not able to read the letters and prints, 1 of my shirts had heavy grease around both the cuffed wrist areas (which looked like cooking oil was used to spot clean that area instead of cleaning solvents) My other shirt had a orange spot stain on the left breast pocket I mentioned to have it removed and noted that to the cashier..but it was still there! didn't even looked like it was wet or cleaned with any cleaning solvent whatsoever. There were pet hairs everywhere on the jacket and shirts. So of this, the only items that I was partially happy to have come back cleaned to quality were my two pants and set of suit. More or less because of this first time experience I will never go back to doing business with this place again, ruined 3 of my perfectly nice longsleeve shirts that I'd use for my job interviews, and department/board/client meetings. A nice winter jacket that my wife bought me I barely wore this winter season, now ruined in odd places with chalk and starch stains. My advice is if you not care about your clothes being destroyed then this is the place for you. If you care as much about your clothes as you care about your money then I say go elsewhere and do research, also be sure to make clear note of special areas that you'd like your items cleaned and double/triple check it before paying for your service. Don't rely on online reviews, talk to regular customers and ask their input. Again Don't make mistakes like me. I'm taking my business elsewhere

Rucker D

3/13/2016

They did a great job from getting ruined of my wedding dress. I am very happy to their work what they did. They are very professional and very responsible to every customers i see. Highly recommended. Thank you E&J....

Luke H

3/13/2016

I have a dark blue suit which is irreplaceable, old but very very special some careless waiter poured a bowl of dal all over it. We tried various home remedies but to no avail. Later on we found E & J Dry Cleaners who were willing to attempt what others would not. Suite is all new now. If you are looking for great service in dry cleaning, this is the place!

Michael J

7/17/2016

I've been a customer of E & J's for many years. you're guaranteed to get quality service at a great price. Plus, everyone there clearly loves their job. Highly recommended.

asik A

7/17/2016

E & J is a wonderful place. It's great when you know that you can rely upon a business to do things correctly.

Ralph C

7/17/2016

My experience with E.&J. Cleaners was very oawful I had a 2 piece white suit I had clean and I only wore it one time .So it had a few stains in it so they told me that the stains won't come out they charged me 18 dollars for cleaning. So I worn it one more time and took it to different cleaners they all the stains out the suit was so pretty and white it only cost me 10 dollars E&J is a rip off cleaners.

Lauren K

10/28/2016

Loved them! Super friendly employees and effortless service. I'm a newbie to dry cleaning but I was really surprised by the low prices and quick turnaround!

Eva O

11/29/2016

On my first visit, I got 40% Off on my comforter and an additional 10% just to sign up to their text rewards program. My comforter came back looking beautiful. Gone was that storage smell.

Richard J

11/29/2016

E & J is definitely the best dry cleaners in the Twin Cities. The staff is always charming, I love their hour too. They are even open on SUNDAYS.

Dani V

1/31/2017

Quick, clean, and great price. WHITE coat almost looks NEW

Kaitlin D

3/3/2017

There should be an option for zero stars. I can't believe people like this can be in business. As a business owner myself it horrifies me! My sister got her wedding dress cleaned and they completely ruined her dress, 5,000 dress completely ruined. She has called the owner of the company to try to resolve the matter and he is now blocking her calls, nice business policies! Buyer beware.....do not use this cleaner!!!!

Mark M

3/3/2017

Great service, very friendly and helpful staff

Kathleen K

3/3/2017

E&J Dry Cleaners is awesome! Knowledgable and provide high quality work. Stains were removed the dress looks as good as new!

Julie H

4/5/2017

I was a LOYAL customer for 12+ years, however, since the son Terry has taken over the business, absolutely the WORST service!!!

Instead of trying to correct "their" issue, he says, "I think you need to move on".

Brand NEW pants and they are ruined now.

Rude counter help, they obviously prefer NOT to be at work.

Very very sad to see this, his father was a wonderful man and his service was the best I ever experienced!!!!

Would NOT recommend to anyone!!

M D

4/5/2017

Always did good quality work for me the past few years, but I won't be returning again. I recently was billed twice for a cleaning. I brought this up and was rudely rebuked and dismissed. No way to treat a paying and loyal customer. I considered returning with my bank statement to prove this, but I figure the extra 9 bucks is a pretty cheap price to pay for knowing whether or not a place practices business honestly.

Cindy C

4/5/2017

This dry cleaner destroyed my best friends wedding dress. I was with her every step of the way when she bought this gown. She and her husband struggled to buy her this dress! I saw it the day it came back from the cleaner and I could not believe what this cleaner did to her dress. And then they lie to them saying they will fix it and don't follow through. This is disgusting. Do not use this cleaner...it looks like they do this all the time to their customers...Shame on you!!!

Siik F

4/5/2017

Do not use this dry cleaner! They ruined my wife's wedding dress and are doing nothing to make right by the situation! They lied to my face in an attempt to resolve the situation saying they would refund her and then not following through! You do not want to be in the same situation as she is now with any of your clothes...IF THEY CAN DO THIS TO HER WEDDING DRESS, WHICH IS A WOMENS PRIZED POSSESSION, THEY WILL DO IT WITH ANYTHING!!

Jason G

6/6/2017

I recently moved here from China and wanted a cleaner for handmade clothing. So happy I found this wonderful cleaner. They are always professional, friendly and they do an amazing job with all of my needs, from handmade shirts and suits, to Gortex jackets. I highly recommend them! Absolutely fantastic!

Shahbaz S

12/10/2017

This is my neighborhood dry cleaner. It's nice to have a team that knows your name when you walk in the door.

Stephen R

3/11/2018

Wonderfully friendly, efficient and economical. Always fun to visit. Been a loyal customer for 15 years.

Joyce F

6/19/2018

This establishment is run by the friendliest, most customer focused people in the neighborhood. Get on their list for coupons by text!

Fitsum T

9/22/2018

Love this place. Excellent costumer service and price is very fair!

Addie L

10/22/2018

The employee that was working when I dropped off my wedding dress was very unfriendly and unhelpful. She didn’t greet me and couldn’t answer any questions about how the dry cleaning process works (it was my first time). She said my dress would be done in a week. I called in a week and didn’t get an answer. I called many more times throughout the week to check if it was done. They don’t answer their phones and their voicemail is full. I showed up 2 weeks after I had dropped my dress off, and sure enough it wasn’t done. I drove there for nothing. The same unpleasant woman was working. She said, “Wait a few more days. Your dress isn’t here. It’s been sent off to get cleaned...” So I called after a few days, still no answer. Try a few more times, still no answer. It’s been 1 month and I just finally got my dress back after much hassle and headache. Next time I’ll do business with a company that follows through with their promises and shows decent customer service and courtesy.

J H

11/22/2018

My boyfriend is from the South and of course southern men live to have Extra Starch in their clothes!! Well, this is the place. E and J was very efficient and it didn't cost him much for three pair of jeans with extra starch. Also, he was given a $10 off surprise coupon to use for his next visit. I will be bringing my two wool coats in this week and looking forward to the outcome!!

Jerry K

11/22/2018

Horrible experience. I ordered a full press and everything came back wet and wrinkled. They definitely didn't press, I think they just threw them in a washer and dryer and called it good. Total scam.

Amy P

1/23/2019

Asked for my husbands Robert Graham shirts to be dry cleaned and one of the owners daughter told me it will be laundered. I told her I asked for it to be launched. She said it’s not what the tag says. I don’t care what the tag says, I’m paying more for dry cleaning and that’s what I asked for. Daughter: well, I don’t know if they would do it. Me: see. I have have had all of his Robert Graham shirts dry cleaned, unless they had all been launched even after I asked. Why should I have to argue. Time to find a new cleaners even if I pay more. Poor customer experience. Not the first time they have messed up over the years, but I continue to give them a chance to make it right, but failed.

Chloe C.

Stars_5

6/21/2018

This dry cleaning experience was nothing but amazing! Terry was very personable and caring. Our comforter was completed right on time which took a day and a...read this and 23 more

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