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How would you rate James H. Cole Home for Funerals?
James H. Cole Funeral Home made my dad's death experience much worse than it should have been. First, my dad was pronounced dead at 10:17pm and the funeral home didn't pick him up til 12:45pm. Secondly, the day of the funeral we were rushed to get out of the chapel because of another funeral was taken place. Not to mention, our funeral service didnt start on time because there was another funeral service before ours. It was like an assembly line, money money, get them in and get them out. No respect or curosity for my family at this devastating time. Thirdly, my dad passed away on 12.21 and we did not get the death certificate until 01.09, I called on a daily basis inquiring about cremation viewing and death cerificate and was told someone would call me back. This went on for approximately two week after the funeral services and my dad had not been cremation, yet. Finally, to top this off, when my dad was finally cremated, my brother went to pick up Arn and was given a box with my dad's remain....how horrible! This is not what we pay life insurance for horrible service. They have no compassion for the living or dead. I would not let them handle services for my dog. Signed, still GRIEVING! Thanks
James Cole Funeral Home, for making this the worst experience, I ever had to deal with.
When my father died unexpectedly, it was a very trying time on me and my wife. He didn't have insurance, nor did I have the money. Also, the courts wanted testing done on him before he was to be cremated. The staff there was kind and understanding; especially Ms. Cole. Although it took months to finalize, Ms. Cole was very patient. Ms. Cole helped me get all the testing done for the courts, contacted me often with valuable info, and even worked with me with the pricing.
In a time of need, Ms. Cole came through and me and my wife just wanted to thank her soo much. GOD bless you!
This was my second time using James H Cole for a funeral and they did an excellent job both times. My father passed away 13 years ago and we had the service there and it was great. My mother recently passed away and we had her memorial there and it was once again Wonderful! I highly recommend them.
My family has been coming to James Cole for years, The quality of their work started with the father and now is being fulfilled with daughter Karla. Besides the outstanding work they do, their is compassion and professionalism. The chapel is beautiful and I have entrusted my mother and family members to them. I believe in the ability of their staff. I rate them very highly.
I have been blessed to not have a lot of deaths in my family to deal with... however, I am part of a national church based organization and we are asked to support our fallen members and the members who have lost loved ones.
In reading the reviews, I was actually *happy* to see someone report a negative review. I am certain that not every one has a good experience in dealing with death. But I have, and those I know who have, dealt with James H. Cole Home for Funerals for more than 30 years (in my experience) have been pleased.
When I lost my mother in July 2012, I was not sure what to do, but those around me who cared for me told me 'Call Cole!' and it was the start of making a horrible experience a pleasant memory.
I still don't have my mother, but I do have pleasant memories of a very dignified service, where all of our needs were met, where the staff of Cole was very very professional, and now, three years after, I still feel as if I can call and ask for a need concerning my loss and they never let on that I'm not the only person in the world. Thank you to Jackson, Karla Cole-Green, and even to the Late James H. Cole for establishing a standard by which others can and should be measured. - Apryl Voner, Detroit
My mothers funeral was held here and they forgot to put her earrings on so in the middle of service they asked the entire family to LEAVE so they could put her earrings on. At this point they should have just waited.
My mother and I met with Karla Cole to make arrangements for her pre-paid funeral. When my mother died, Cole Funeral home was contacted and everything went as planned, no problems. Mrs. Cole and her staff were all very professional and understanding. The mailing of the death certificates to the insurance companies was very helpful; an additional service that I was not aware of that made things much easier and stress reducing for me. Karla Cole and Brice Cole Green have earned my appreciation and respect for the professional and caring way they handled the funeral arrangements for my mother. Karla Cole is an expert in her field. A 5 star funeral home for those seeking help when a loved one dies.
I would recommend them to anyone. They were great during my mom and sister's services.
If you are cremating your loved one, DO NOT USE JAMES H. COLE FUNERAL HOME.
If you need full service, embalming, casket, service, limos, etc. this is probably your place. My family has used Cole's for at least 6 family members’ funerals with no issues. I used them to cremate my Father in 2014. Mr. Green at the Northwest Chapel, was beyond nonchalant as he went through the paperwork formalities with my Mother and I. We were told that we would be contacted once a doctor had signed the death certificate, which is required before cremation can occur. Several days passed and no one from the funeral home called. My Mother was very distraught waiting for that call. I called approximately 3 days after we had made the arrangements and paid, in-full, for the cremation, only to be told by Mr. Green that the doctor still had not signed off on the death certificate and that we would basically just have to wait. I called back and received the same answer. That same day, I called the main office on the boulevard and spoke with Ms. Karla Cole. Ms. Cole immediately contacted “someone” and got my father’s death certificate right away. God only knows how long we would have been waiting if I had not initiated some action. As the “daughter” of the deceased and a paying client, I should not have had to take on this burden.
My mother passed in late June of 2016. After 6 successful funerals and 1 lousy cremation process, I made the mistake of giving Cole’s another chance. As a previous reviewer experienced, I too had an incredibly long wait for my mother’s body to be picked up from the nursing home. I initially called the funeral home at approximately 1:40 a.m.. After numerous calls to the funeral home inquiring about the pick-up, my mother was not picked up until 5:30 a.m. I had to talk the driver in to the location, via cell phone, (he was lost) and I had to meet him at the driveway entrance in my car and guide him to the door. Again, more burden on the grieving family member.
Once the paperwork had been processed and the services paid for, again, no one called to give me the date / time of the cremation. After several unreturned calls from the funeral home I was transferred to MR. GREEN!!! and AGAIN told that the death certificate had not been signed and that it was out of their control. Miraculously, during the same telephone conversation, after I went on a tirade about being treated poorly because we were not having a $10,000 dollar plus funeral, only a cremation, Mr. Green was able to give me an exact date and time for the cremation.
DO NOT subject yourself and your family members to poor, POOR, customer service at a time of terrible heartbreak and loss. Ask around and find a funeral home with a better reputation.
The family bought a casket online because the online price was less than half of the price at the funeral home. The online casket vendor also was suggesting ways to negotiate with the funeral home. Check the casket prices online before going to the funeral home. Oh, 650 models to pick from online and only a few at the funeral home.
They took great care of my family and I when my husband passed.
My father past this month and his celebration will be buried on Wednesday. I love the work They done. My entire family for years.
I love they work.
I'm pleased with how they took care of my daddy. And they are also so efficient. It was a blessing having the help of Ms. Karla and most of the staff!
My husband died on Feb.8,2016 the funeral directors they was very helpful and compassion to me and my children when came in made funeral arrangement I was very please how they done my beloved husband,
The funeral home did a good job with the body, but the funeral director rushed the funeral services and failed to deliver a eulogy. Just a prayer. Then announced that there was another funeral starting in 15 minutes. Over the years they have lost their compassion and respect for the families grieving process. They schedule to many funerals in one day because they don’t want to miss the money. But it should not be like an assembly line. I was shocked and disappointed at the total lack of respect during this difficult time. Do yourself a favor a choice another funeral home.
See Mrs Green (Cole) went out of her way
This place allowed my mother, to use my grandma credit card to pay for the funeral.
My family has always been used James H. Cole Funeral Home and they have never disappointed. They have always been here for us in our time of need. Excellent staff and customer service.
Kinda of messy. Was given the run around until family spoke with Karla. Still don't have mother's ashes
Our family has done business with The Coles for years and this time they made an error and are refusing to correct it. Ms. Karla Cole will not return our families call, so know that loyalty or repeat business means nothing to them and go elsewhere. She admits they're at fault but doesnt want to pay the costs to correct the mistake, she suggest they might just provide a small compensation - NOT!
Unprofessional and made a difficult time even worse for our family. I would not recommend them.
The services very nasty acting un professional not returning phone calls. Before our services started they threatened to hold our services until they receive full payment after agreeing to make payment plans with us. After receiving full payment, they made us wait a full month to receive remains of loved one. Didnt show any symphathy. Just a bunch of money hungry sorry people. Do not recommend this funeral home to anyone . BEWARE !!!!
Horrible experience this time. My family have been using their services for years. They have changed, definitely enough to be ok with impersonators signing paper work.
Stop- Do not use this facility! They took our families money and didnt provide the services they were paid to handle. Karla Cole and Antonio Green are professional thieves. They prey on grieving families.
I’m disappointed to say that the experience was good but honestly I didn’t appreciate that I had to call consistently to find out if my niece’s remains were ready for pick up. They said they would call when they were ready but failed to do so. I went to pick her up & found on the receipt that she had been ready a week prior to me getting her. This is my 4th loved one that I trusted them with & I really just want them to understand that that’s unacceptable.
James H. Cole was professional and attentive to all concerns I had during the service process.
James H Cole Home for Funerals gave me amazing service Mrs Green went above and beyond comforting me and marking sure that I was aware of all the details of my Mother's funeral arrangements , they are a great Funeral Home I would recommend them to anyone
My mother’s (Margaret Fox) services were conducted by James H Cole on July 18, 2019. I want to take this time to acknowledge the exceptional service we received from Mr. Robert Royster. He is the epidemy of professionalism. His attention to the smallest detail was felt and appreciated by me and my siblings. His message of comfort during the internment services was more powerful and poignant than the actual eulogy.
During this extremely difficult period, his demeanor, excellence and overall presence was a bright spot on a very dark day for us. Your organization clearly has a valuable asset and gem in Mr. Royster.
Please pass this on to Mr. Royster as we are forever grateful.
Claude Fox Jr.
Every thing was good, other than them not allowing us to have a public viewing because we chose not to embalm my mother. When I know for a fact we didn't embalm my grandfather and we had a public viewing.
Other than that issue they were great, my family has used Cole for years.
The staff took very good care of my mother. My family and I are very satisfied with the service that we received.
My family was treated with such loving kindness by all the members of James H. Cole on W. Grand Blvd. in Detroit. Ms. Carla, Mr. Royster, Mr. Brown, and Ms. Jackie all exceeded our expectations. God bless you for the service you provide.
We were distraught and the uncaring attitude was appalling. I will NEVER take another loved one to these uncaring, unprofessional people. Ever! They are fake and pretentious. If I could give them zero stars I would.
Cole Funeral Home does not honor Veterans. We asked that our family member have an Honor Guard. We were told that only active soldiers killed in duty were allowed that benefit. All vets as long as they are honorably discharged are entitled to an Honor Guard. The family has to request it and the funeral home makes the arrangements.
They said our loved one would have a 3 gun volley salute at the cemetery, well that didn't happen.
Very sad, this man was a Korean War Vet and deserved to be honored by the country he served.
Shame on you Cole Funeral home😔! You deserve 0 stars!!
I had two family members that passed away we used Cole both times. They are very professional and respectful at what they do. They made the planning process very easy. My loved ones looked peaceful and looked like their normal self. I really appreciate their professionalism and warm courtesy during such a difficult time.
I would not recommend this place for a bird being put to rest . This place is ghetto . There are no sympathetic staff there . I went there and the funeral director had on dirty boots dragging the floor & her hair was a mess she was very ghetto & nonchalant. This place is a mess I don’t recommend it at all!!!
My family uses Coles for our services. Only Coles🙏🙏🙏
Ms. Cole was very caring. During a very difficult time for our family Ms. Cole service our family with the upmost respect. I will never forget the services she gave our family. Thank you
Not impressed. Calls not returned. Endless time on hold. I am Clergy I know what needs to be done and when it needs to be done. This is not how a...read this and 3 more