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Just wanted to share an experience I had with the service department. I brought my 2016 Tundra in, which I had bought new. I had it serviced every 5000 miles as the manual states. I came in at my 25000 service. I was told this time no oil change was needed. It is now every 10 000 miles. The manual clearly states every 5000. The service individual stated no oil change would be done. The paperwork clearly states it was not done, however it was billed for such services. I come in next week for an explanation. I was told since it was billed for the oil change, it was done. However, the previous service provider told me it wasn't performed and the document reflects it was omitted.
Why I am being told something that clearly looks suspect. I just want done what is right. I need to explain these are complimentary services for the first 25 000 miles. Hmm? Now I'm wondering if my tires were rotated. I've never thought this way before, but I feel I am being duped. Can the owner please explain the discrepancy. I just don't understand. I was told before I left. If it was billed, it was done. No matter what was on the paperwork or what the previous service advisor said. ?????
P.S. I have been very pleased with everything I have every had done, however I am just a bit confused by this latest experience.
This had to be the best experience when buying a car. Krystal our sales person was fabulous. She answered all our questions and was very knowledgeable on the car. When finalizing our deal it truly was haggle free. They gave us a fantastic deal . The finance officer was also very professional in his department. There was absolutely no pressure applied to purchase additional packages for the car. I would highly recommend Jim Norton Toyota for your next car. I love 💗 my car.
I took my 2015 Highlander in for regular oil change. I was greeted by Jerai Hershel with a polite greeting and a warm smile. He asked me my name and how he could help. I explained that all I needed was my oil changed. He explained to me that he would get my vehicle in right away. He later returned with my air filter and explained that it needed to be changed so that my vehicle could function properly. I agreed with him and my vehicle was serviced and washed within 1 hour. He thanked me for coming in and opened the door for me and showed me where my vehicle was located and ready to go. i appreciate his kindness. He is a added bonus to your service department.
We had a great experience with the Jim Norton Toyota dealership! Jerry, Katelynn, and Amanda went above and beyond for us in our transaction. We're from the next state over and had to drive quite a few hours to get there, but the staff did additional inspections of the vehicle and took additional photos to assure us that we wouldn't be wasting a long trip on a vehicle that was below expectations. The vehicle has been great, it was exactly as they described it. The staff was honest and great to work with!! Based on our experience we would definitely recommend the Jim Norton Toyota dealership to other folks!!!
David Espinoza was our sales guy. He got us into the exact car we wanted. Super professional and offered us tons of food and constantly made sure we were comfortable. We will definitely be referring people to him.
Our salesman was Vladimir. He was super helpful and showed us all possible options and helped us settle on a new 4Runner. We didn't feel like we were being pushed or coaxed into buying something we didn't want/need from Vlad or our finance person, Marco. All of our options were presented and quality recommendations made but nothing forced on us. A much more positive experience than the one we had at Bob Howard. Would recommend to anyone looking to get a new Toyota
Sales staff is knowledgeable without being overbearing. Inventory is varied with numerous possibilities for each price range. Finance department searches for the best deals for the customer. Definitely recommend to anyone considering purchasing a new vehicle.
I went to the dealership for service. My car was there for almost nine hours for a one hour service job with a scheduled appointment at 9am. I started calling the service department around 4pm and was not able to get in touch with anyone except customer service support. Which they basically only assist with setting up appointments. Finally they called at 523pm, my car was ready. I requested the shuttle pickup the guy arrived in about fifteen minutes which was perfect timing. Once I arrived to the dealership I experienced the worst customer service experience I've ever received in my life. For starters they couldn't locate my vehicle. I was asked several times what kind of car and color. There was even an encounter where the service agent reached into my purse to pull the paperwork out which it was on top of my purse. But nobody should touch anyone's purse. I waited about 40 minutes for them to locate my vehicle. No one in the service department expressed any sympathy, any empathy or anything. Once again worst experience ever.
My sales person was Erin Cantrell she was knowledgeable and professional while still being very helpful and kind I felt like I had known her for years she helped to explain everything to me in detail so I had no surprises. My finance person was Drew he was also knowledgeable and professional very thorough and also assisted me in understanding the process both of them worked quickly and efficiently to make sure I got the car I wanted that had the features I wanted at a price I could afford I love my new car and I enjoyed doing business here .
Jonathan Madrid was the salesperson that worked with me the most. I was very happy working with him during the car buying process. He didn't use high pressure sales tactics. After the sale, he made time to come and sit in the car with me and connect my phone and show me how to operate the computer system. He called me a few days after I bought the car to see how everything was going.
Facility was clean. It was easy to make a service appointment. The service manager was professional and amiable. I would ask to work with him again. The oil change was quick and I appreciated that they checked the spare tire which was flat.
Best buying and trade-in experience I have had. I have dealt with a few dealerships in the past, and most were what you expect. The back and forth on price, pressure of a salesman and pushy ad ons once the purchase is made. The stars must have aligned perfectly for me with Jim Norton or they really have some great people working for them. Brandon was my salesman and Marco was my finance person. They both were as down to earth as it gets. Brandon really new how to talk to someone, not as a potential customer, but just as a good person. We shared some stories in the process of getting the right truck for me, and he made it enjoyable. Marco was just as pleasant to speak with, very transparent on everything. It might have taken longer to get finished up, but that was because we were having a good time talking about each other’s families. He explained everything in detail and answered every question I had. I will definitely be recommending this duo to anyone that needs to buy a new ride. Thank you again Brandon and Marco for a very calm and easy business transaction. Jim Norton, keep taking care of these guys!
I recently purchased a Toyota Tacoma from this dealership. The sales team was geared to find what I wanted exactly. The finance team is.. well finance but I'll tell you one thing, I've been screwed over before by finance but not these guys. They took good care of me. Could use some more practice on calling people back however but none the less took care of me very well.
Thanks Jim norton for the awesome experience as well as my new truck. I'll be recommending you to all my customers as well as friends and family. You've earned yourself a life long customer now and someone who is very vocal in the online community giving you highly positive praise.
From the sales manager Ron, to the salesman Wavin... I was treated with respect and had an awesome car buying experience! I also appreciate the follow up from Wavin a couple days after the purchase of my new car to make sure my questions were answered and that I was enjoying my car. I have purchased 4 Toyota’s in the last 3 years and this was by far the best experience so Jim Norton OKC is now my dealership of choice. Great job!
Chris Williams was the salesman who helped me today. And I just have to say this, he is the most coolest, knowledgeable, and helpful person I've ever met while looking to buy a new vehicle. I only test drove 2 vehicles... 2! And the one he had suggested to me while talking about what I like in a car is the one I ended up loving and getting! I 100%, highly recommend asking for him if you're looking to get a new vehicle. He is just amazing!
I had a great experience purchasing a used vehicle with this dealership. It was straightforward and hassle-free. A special mention to Chris Williams who was the sales person who assisted me. Instead of trying to overwhelm me with information and opinions he was working with what I wanted and really got out of the way. Could not find anything negative in particular about this location.
Excellent service and willingness to work with you throughout the car buying process! My sales associate was Brandon, and he did an amazing job at making sure I was well taken care of and all of my needs were heard and met! Would definitely shop here in the future!
Everybody at this place is fantastic from top(Ryan) all the way down. LOY was our main contact and he was awesome as always. We will only buy our vehicles from this place because they are always willing to work with our needs. Thank you!
Jim Norton Toyota: our first experience with this dealership was amazing. New car sales Manager Heath is amazing, their staff is very helpful and will do what it takes to earn your business without any gimmicks.
We were looking for a specific combination for a vehicle and Heath went above and beyond to make it happen and get the right vehicle for us. Thank you so much.
Finance manager Marco was very clear with all charges and made things easy to understand.
Sales person Brandon was very professional throughout the process and checked back after purchase.
Definitely recommended, two thumbs up guys. Thanks again.
My salesman, Bryan, did an excellent job and made the entire process very easy. He was efficient and very friendly. He also made me feel comfortable with my decision to buy a new Tacoma. If you're in the market for any vehicle, I highly recommend you go see Bryan at Jim Norton Toyota in OKC!
It was great until I made a deal, sales representative great. And car was great. They are cooperative.
But after I closed the deal, it was really pain to get their response. It took almost a month until I got a car (Im buying it from another states). And their finance department is not really agile enough. I
still did not have the title so I could not register now. I recommend knowing their director or supervisor.
I had the best experience at Jim Norton Toyota! This isn't a short review by any means.
I had been interested in upgrading my Chevrolet equinox to something a bit bigger, a 4Runner or Explorer were at the top of my list. I initially sought after a Ford Explorer at a local Ford dealership here in OKC. However, I experienced some pretty terrible sales tactics; they refused to give me the price advertised, refused to give me anything for my trade in, and when I frankly asked them to admit they were engaging in false advertising, I was told I didn't know what I was talking about. I have a masters degree in business administration and I have been in advertising and marketing for some time and when I shared this with the sales manager I was told that high paid lawyers from a billion dollar corporation told him that his dealership could sell cars in the manner he was. I promptly asked for the keys back on my trade in and informed them I'd be taking my business elsewhere.
So I arrived at Jim Norton Toyota around 8pm. I explained what had just happened and that I was interested in looking at a 4Runner as long as they could guarantee the online advertised price was the exact price asked no gimmicks; i wanted to spend no more than x amount and I didn't want to waste their time or mine. I was assured that was indeed the way they sold cars. So the fantastic salesman asked what my wants and desires were for the 4Runner I had in mind and confirmed the price range I was comfortable with. He brought around a Brand New 2019 4Runner SR5 Premium that fit all my "needs" and had most of my "wants", but definitely hit spot on the price point and they offered the trade in value I wanted for my old car.
Once we negotiated and agreed and I signed the tentative agreement, the experience only got better. I was with their finance department for as long as it took to get me the right deal regarding term, interest rates, & add ons. I say as long as it took because I was in no hurry and their team is full of troopers! It was after 11pm before we signed the deal and exchanged keys. But they got me the vehicle I wanted for exactly what I wanted to pay! I couldn't be more thrilled and I would recommend shopping Jim Norton Toyota to anyone!
The place overall is dirty. They need to update the chairs, clean the walls and children’s play area as well as get rid of it or update it and clean the area. Toyota is the top brand in my opinion an they can most definitely afford to keep it clean and comfortable. They need more staff members and better communication with customers and staff no matter if they are short staff or busy.
I do not remember the name salesman who helped me, but he was quite rude. I was there to test drive a used vehicle, and he did not seem happy to help me. I lost count of how many times he sighed. 10 minutes prior to me leaving my house, I called to make sure the car was still available, and it was, but when I got there the salesman started saying, it was probably sold, even after I told him I had just called. He was not taking me serious, and my prescense seemed to annoy him more then anything. He went and got the keys for the car, while I looked under the hood and everything. He gave me the keys, and the car didn't even start! The battery was completely dead, though it was 2 months old, the positive terminal of it was completely caked in corrosion. When it didn't start, he thought that was funny. He went to get a jumper box, and took his time doing so. I eventually walked back into the show room, and told him it's not worth my time or money to look at a car that won't even start. If I ever go back there, I will avoid this salesman at all costs. He was unhappy I was there, made me feel like I was wasting his time, didn't take me seriously, and generally did not make my experience a pleasant one.
I did not buy a car here. I am on their email list still and no matter how many times I've asked them to stop I still get emails. Highly recommend going elsewhere. I got a much better deal elsewhere
Called ahead to make sure the car I wanted was there, told them what time I would be there to look at it, they told me they would clean it up and have it waiting on me when I came. Got there and they said they sold the vehicle and it was going to action, sorry. But while your here let me show u this pos we got. Never again will I go to this bait and switch dealership.
I called up there trying to get simple information about getting a key copied. I kept getting transferred around. I could swear that one department would pick the phone up quickly and simple transfer me back to the operator.
When I would talk to the service department, I was cut off before I could finish what I would say. And then I'd be transferred.
They quoted me $142 to copy my Sienna key. I had a locksmith quote me $85. All I wanted to know was if they would match the locksmith's price.
But instead I just got transferred around a bunch.
I did finally get an answer to my question and everyone was nice. So I'll at least give 2 stars.
We've almost had a great experience shopping here. Brandon as a salesman was super nice and gave us the best deal. We bought a new Corolla 20 along with a $500 protection plan, but we had a second thought and returned that plan the next day we purchased. After 5 months we are still unable to get refund back. The plan was cancelled and no money refunded to us yet, probably we have to eat the loss. Be careful when you put down the money, you might not able to get it back like us. Or shop somewhere else!!!
Traveling to Oklahoma city to visit relatives and warning light came on. I arrived in the afternoon and immediately called Jim Norton Toyota. They got me in early the next morning and I was out before noon. The car was still under warranty and it turned out to be a minor repair, but you never know. Mark was my service advisor and he was absolutely great! I highly recommend this Toyota dealer!
My daughter and I went looking for her a new car and Jim Norton Toyota was by far the best place to buy a car. I recommend them to everyone. A perfect 10 in my eyes. GREAT JOB OMAR AND JOE!!!