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How would you rate Cream & Coco Skincare?
Love the products, join the FB group, you can ask questions about products, meet other customers...it makes the entire experience of C&C better.
The wait time is unreal. It makes no sense to have to wait so long for products in this day and age. This is my first and last time ordering.
Imagine you have plans to gift Cream & Coco to people for secret santa... so you order perhaps 8 things on 11/23/18 (during the "black friday" sale) . You logically think your items should arrive by at least arrive by early December. December 10 rolls around and you're emailing the Cream & Coco team like "where's my stuff" and they reply "oh sorry due to the snow storm... blah blah." Um the website clearly stated that orders would begin being shipped between 11/26 and 12/7 and the snow storm happened on... 12/9.
So you're like ok I see you guys are swamped don't worry about it just go ahead and refund my money (because I still have to get secret santa stuff). They in turn... throw out a "oh no we can't do that because of our Terms and Conditions. Yes everyone... their terms state they can't refund money even if the item hasn't left their warehouse yet. Then something amazing happens... They send you an email stating that you're about to get your Cream & Coco on... with a shipment label number ... Expected Ship Date is for 12/14/18 (yes nearly a month later). And here we are on 12/17 and my items STILL have not shipped.
I looked everywhere for reviews because surely someone else has gone through this... But no apparently I'm the only person all over creation who thinks waiting for something a month is a bit much particularly with how fast everything else seems to be moving. So no, I do not recommend them.
The turn around time is unreal and unprofessional. This is my last order, I placed an order the first week of January for items in stock and Today I was told upon filling my items things were unavailable and they are waiting to get them. They delete complaints in the Facebook group and they won’t post negative reviews of product on their website. It’s truly pathetic because her products are nice but the customer service is terrible.