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How would you rate Playtime USA?
Family Fun Friendly and New
I wouldn't even give it one star if that was possible. I filed a complaint with the BBB already, as well as CincySavers where I purchased the deal from. On 01/28/2017, I purchased a deal for $19.00 from Playtime USA. When I arrived with my two daughters it said it was good for four visits. I figured we would have two visits left after this time. The lady grabbed my phone and hut redeemed and told me the deal wasn't good anymore. I argued with her to even let us stay for that day considering we drove 35 minutes to get there. Keep in mind we visited on 01/28/2017 two hours after I purchased the deal. She said it said redeemed and it didn't say expired on it. I tried telling her I just bought it earlier and it if it was expired it wouldn't be any good. She said she knew she hit redeemed but it was saying it wasn't available. I tried explaining it to her several times but she wasn't wanting to listen. I don't understand her reasoning behind what she did and she is the owner of the place. There are so many other play places that are available for children so just trying to make everyone beware to stay away from Playtime USA.
We had our daughters 5th birthday party here and it was one of the best party's we've had. The facility is clean and so much fun for the kids. The staff was more than accommodating and so helpful. They made sure we had what we needed and that the room was decorated according to our party theme. We will definitely be back and we highly recommend it for parties or just playtime for your kids!
Fun time. Make u feel comfortable. Kids was happy at party. Good location easy to find.
One of my favorite places to have a kids birthday party. Clean environment and accommodating staff to your needs and wants.
I hate this place n ill never go bk n i wouldnt recommend anybody with smaller children be bothered with this place either...better for older kids!me n my kids dad didnt wanna be in bounce houses fighting other kids off your kids smh...
Playtime USA is a nice place to have a birthday party for your kids. They have a area for small kids, and several bounce houses for the kids. They also have game systems for the kids that like video games. The owner and employees were friendly and helpful. The owner did a great job with decorating our room. We would come back. The kids enjoyed themselves!!!
This is a nice place to bring your kids, they have 4- 5 big bounce houses, a toddler playground with a toddler slide and toys, arcade style games, an individual video games for preteens - teenagers. I have a 4 year old and a 1 year old. And they had fun. Busyness can vary depending on the birthday parties being and time of the day. I brought my kids after 530 which was a more suitable timing for my toddlers to play with out a high capacity of ppl. Rates for your kids are very reasonable
Great location excellent staff we had fun
I scheduled and had a super saver party for my granddaughter, mid February this year, 2018. Prior to event, I read on website that there were character choices for parties. Web site stated that with premium package you could have character visit, but it did NOT state that other packages received NOTHING with the character choice design on it. Why not truthfully state there are character choices only for premium party package. And only color choices of plastic table clothes for super saver packages. I even called prior and spoke to manager, told her with my super saver package I wanted Minnie Mouse. She only ask me what color table cloth. It was not clear I would get nothing with the character design. Not a plate , not a cup, not a balloon. Website should just state table cloth color only for super saver package.
Also during our scheduled time 12-2, it took us asking 3 times for plates. Pizza was brought in at 12:30, we waited until 1:15p for plates, juice, etc. We asked about napkins and she pointed to the brown paper towel dispenser on the wall. Really?!
What a disappointing waste of money.
this is the best place i ever went to i love this place this place should get 5 stars every time someone rate this place
Great place for the kids to play out of the weather.
My daughter had my Granddaughter's birthday party here, everyone enjoyed themselves, only thing I found disturbing was one of the kids in my party got hit in his face with one of the rubber balls meant for basketball but was being used for Dodge Ball in the Big Jumping play area. I wished there were more parental supervision.
This place seems like it’s more focused on taking your money then the kids which the establishment was built for . When we walked in the “owner was very rude “ we had one child with us and possible waiting for may be four more kids and she told us that we had to purchase a $145 party package just because we had a cake and three balloons . She then stated that we should go and eat else where then come back and pay to play for the day . I tried to tell her that we weren’t having a party just 4 kids and wanting to have cake for them and she smartly replayed “ well cake and balloons is a party so” I am disappointed in this stablishment. I had been wanting to support this black Owned business just to have such horrible service . Seems like she wanted the money and didn’t care about anything else . Her excuse for this was “ it wasn’t fair to the kids who were here for a party so we couldn’t have our cake and balloons “ well it was definitely wasn’t fair to turn my three year old niece away when she had been excited all day . We had no where else to eat or cake because we lived 30 mins away from the establishment. I even had my sister call ahead and specify all of the prices and qualifications and no one stated these circumstances. Don’t waste your money here . Your better off renting a bouncy house .
SN: after driving around trying to find some wher to eat our cake and ice cream ( we never did the ice cream end up being melted and ruined )we returned to let my niece at least play because she was really upset and the “owner” allowed her play for free . ( $7.50 value )
I wouldn't dare bring my babies to this place ever again. SMH, it was horrible as hell, it was dirty and they really didn't have anything to offer. Please don't waste your money if you have small children. Take them to run jump and play, pogo place or jumping jacks. Worth the money and they also have food!!
“This is one of the best places to have a kids birthday party in Cincinnati. They use Italianette for their pizza and the prices were great. The bounce houses tired the smaller kids out and I couldn’t keep my older kids off the video games. We’ll be back!”
This place is awsome I sent my kids here for the summer camp program and they really enjoyed it, my oldest two never wanted to leave they couldn't wait to go back each day and my toddler loved the workers, they're all very welcoming and the owner answered all and any questions I had I will definitely be recommending this place to my friends and we will definitely be back!
Great place for the kids to have fun. Excellent alternative to the normal Chuck E Cheese. They have great birthday party packages.
Best place in town for your children for birthday events!
Had my daughter Birthday party there last weekend she had the paw patrol and she loved it the staff was nice and professional my party host destinee was awesome and the characters was good to we all had a nice time check it out if you haven't already
I took my kids here maybe 2 years ago . It was so nice the owner treated us really well. My kids had fun.. its reasonable. I moved to far. But im planning on bringing them back
The people who work there were wonderful! But for almost $300, I believe they could have had chairs for adults. The kids were all out in the playing area. The adults were in the party room, trying to sit on these little tiny chairs. They didn't have any highchairs nor booster seats in the whole place. So, the one year old birthday girl had to sit in the middle of a table the whole time. The hand sanitizer dispenser in the playroom was broken, the bathrooms nor the playroom looked clean. Not worth the money, in my opinion. Next time, it's either Chucky Cheese or Recreations Outlet, for us!
It's ok as far as play areas go. Most of the games are broken. Change machines broken. It's small with about 5 bouncy houses. Kids will be entertained for a while, but you get what you pay for. Bring your own sanitizer, not the cleanest place.
They are so super nice there and my daughter and her friends are 8 yes old and had a blast
5 stars for our server Courtney! He was amazing, polite, courteous and extremely attentive!! Well worth coming in on a Saturday night. THANK YOU COURTNEY...read this and 97 more