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Hilton Garden Inn Chicago/Midway Airport

Hotels & Travel, Hotels

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How would you rate Hilton Garden Inn Chicago/Midway Airport?
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3178 Reviews

3178 Reviews

Andrew H

12/8/2014

Thank you for a nice stay! Neutrogena products in the bathroom and a keurig, fridge and microwave in the room included. Friendly staff and clean room/bathroom. The airport is super close and there are some restaurants within walking distance.

DEE G

12/8/2014

Nice, personnel made us feel at home

Edward L

12/8/2014

I stayed here during a recent business trip and the hotel is very clean and comfortable. Not much around the area. Definitely get a rental car and exlpore the city.

Isiah D

12/8/2014

I went there for a night with the wife and kids and had a great time, the kids really enjoy the pool area the rooms was great very clean and service was excellent Manny very helpful

Andy M

12/8/2014

Hotel is clean

S T

10/31/2015

Close to the airport. Recently renovated. Staff was friendly. Rooms were clean. Lots of air traffic noise due to proximity to the airport. Nice business center and good WiFi.

Luis J

10/31/2015

Great rooms, area, service... WiFi too slow couldn't get work done in the room

Carlos R

12/16/2015

It was great to stay at the HGI. Rooms were clean, beds are comfortable. Also the people were awesome.

Douglas J

12/16/2015

Clean, nice, would stay here again.

Jay A

12/16/2015

Old building but rooms are nice

Andres G

2/12/2016

This is a very nice, clean and friendly place. Had a really nice four day stay here. Would recommend.

Emily A

2/12/2016

Hotel was about five minutes from airport. Room was fine. Gave us free parking for Christmas.

Jed M

3/20/2016

No issues. Breakfast was delicious. They had a bottle of Laphraoig at the bar.

Rob S

4/23/2016

Nice hotel. If you are coming from the airport the shuttle can get full quickly because of all the hotels it services.

Sharon G

4/23/2016

Was there in sept 2015 very clean loved the food but disappointed no Miller lite at bar but other wise than that the bed was so comfortable..

Joel S

5/25/2016

Good park & fly option near Midway. Very comfortable bed, and room was very clean. Staff is very friendly and accommodating.

Would stay again for a one-night connection.

Derrick R

5/25/2016

Nice hotel, friendly staff, well appointed room with fridge and microwave. Fast wifi. The airport is audible depending on your room and which runways they're using, but it's not bad. Nice workout room with machines and free weights.

Jason B

5/25/2016

Great for a one night triop, but the pool was FREEZING cold.

Timothy B

6/25/2016

Quiet. Quick. Tasty. And service was great.

Justin S

10/31/2016

Way to expensive to not have complimentary breakfast, and the breakfast was subpar so if you must eat there get milk and cereal... which was also expensive. Rooms were clean and a great bathroom. A lot of missed communication with the hotel. Our rooms weren't what we needed and we had to inquire why too many times, even though we had scheduled this 2 months in a advance. Rooms were good but the way we were downgraded to a one bed when we needed 2 beds unexpectedly because as i was told "we had gotten busy" like that was my problem in any way and then having to haggle was unnecessary. We weren't even offered money back, just kind of a shoulder shrug. Oh yeah, who has people pay for parking at your place too... al things considered i can definitely find a better deal all around.

nahmya j

10/31/2016

I stayed here last week went to breakfast. My boyfriend and I were eating when two younger kids sat next to us. (No big deal right) went to the restroom came back now there are 5 guys. (No big deal) they ask if they can just get a side of bacon and they are told no they would need to pay for the whole buffet. So the boys get up and leave. As they are walking out an older woman from the restaurant. Who was clearing tables and taking orders approaches my boyfriend and I. She says and I quote, "Do you guys like those guys? I don't these guys aren't good guys.!" I'm actually in shock I don't say anything. My boyfriend I think is taken back a little but maybe not as much as me and he laughs her off. However she takes the laugh as a go on. And she says "ya know we have to protect our customers and those guys were just not good guys. They are not even guest here" Now my boyfriend and I are both mixed we have fair skin curly hair but we both have a black parent 😑. I'm pretty sure the complexion of our skin made her feel like she could come over and say that and maybe we would agree. However it made myself and my boyfriend VERY uncomfortable to stay. Those boys never were disrespectful to her never said anything offensive. They all had on clean clothes and 2 of the 5 boys actually were guest at the hotel because I kept seeing them. The only exchange of conversation was the price for a side order of bacon. We were there for 4 days that happen the first morning. I didn't tip that lady she actually told me I could leave her a tip but I kept walking on her we normally tip great. But I refused to tip someone who would generalize a group of KIDS(16 and younger) as not being good guys. But the Hilton employed her and therefore I would never go back to any Hilton. Complete waste of money ! And if someone reads this from Hilton it was an older Hispanic lady with a ponytail..

Nicole P

10/31/2016

Walked into our room and there is a mini fridge with a microwave on top in the middle of the room plugged in to a powerstrip. As a Bluecard member - if I'm paying close to $200 a night I expect my room to look nice. Not trashy. This is ridiculous. Wish I could post the picture on here.

Don R

10/31/2016

RRoms are nice. Keurig coffee makers in every room which is awesome. Only downside is the noise from the trainyard.

Christina H

10/31/2016

The lobby was very welcoming and modern. The room was large and clean. The pool was average. The pool room was too cold. The deck was very slippery around the pool.

Elise M

11/30/2016

Efficient front desk, comfortable quiet rooms. Bring something to keep heavy curtain closed the outside light is bright. Breakfast is excellent just allow enough time.

Graham H

1/2/2017

Perfectly good option if you have an early flight out of midway. Idk why else you'd be here though

Matt R

2/4/2017

Good hotel. Was able to check in very quickly, breakfast is decent too. Rooms comfortable

Heriberto P

2/4/2017

Was not informed that breakfast was not complimentary, the waitress only charged us for one meal to make up for that. Otherwise was a nice hotel.

Chimeria C

2/4/2017

It was very nice and calm,but i have a question:can i bring a puppy?

Ross R

3/7/2017

Room was great. Very clean, quite. The normal service you expect from a Hilton. Very friendly morning staff.

deo a

3/7/2017

Nice hotel.lota of pilots and airline peeps stay here so thats why its a little more upkept than others in complex.

Kevin H

4/9/2017

Nice location close to Midway airport. Great shuttle service to and from the airport. Rooms were nice and clean. Staff were helpful.

Bruce B

4/9/2017

Great location in relation to airport. Their hearth was warm and inviting. Indoor pool was a nice touch. Rooms were spacious and bed/pillows comfy.

Lauren S

4/9/2017

Quick overnight stay after flight cancellation. Great service! Hotel shuttle very prompt.

Eric S

4/9/2017

Nice accommodations for an unexpected overnight stay in Chicago. Convenient shuttle service to the airport.

Thom P

4/9/2017

Nice place.people were helpful and friendly. Liked the room.

Lucille F

5/13/2017

Convenient location for overnight stay before early morning flight from Chicago Midway Airport. Free airport shuttle. Comfortable bed. Convenient bedside ports for USB charging. Attractive bright decor. Free parking. Reasonable price. Would stay again.

Anthony C

5/13/2017

After a flight debacle this hotel was more than accommodating! They have me a razor, shaving cream, tooth brush, toothpaste, as deodorant! The service was just awesome! Plus the room was clean and comfortable

Sammie B

7/14/2017

This was a great hotel with a great view. Loved the room and accommodations. However we were disappointed with breakfast. It was not included in the price of the room, which is fine, yet there were no signs up in the breakfast area alerting guests that this was not covered. We, as well as several other guests, were unaware of this. Many guests seemed trapped after they had begun eating because no one and no sign told them so. No one mentioned this to us at check in. In fact, we found out the price of the buffet after listening to a nearby table. Although this is sometimes common for many hotels, it still feels a little shady and deceitful. Most Americans are used to a "continental" breakfast and assume that it is included, regardless of the fine print. It would be better to advertise breakfast upfront with the price included than to seemingly try to trick your guests into eating, then asking them to pay.

Carla G

7/14/2017

Rooms are clean, nice, and comfortable. Shuttle available to get to Midway Airport. Free cookies in the lobby when we checked in. Be aware that it is behind a bunch of other hotels in the area. It isn't visible from the main road.

Paul K

7/14/2017

Good location, relative to MDW. Front desk and all other staff were friendly and courteous. Good breakfast and other dining options nearby. Free 24-hour Midway shuttle bus.

Tom C

7/14/2017

It's a good hotel in a hotel mill block of places. The hotel van situation sucks for the hotels here. Drivers not responsive and you're better off taking alternative transportation. Other than that it's a good place.

Seth T

8/19/2017

Very nice hotel. One of the better garden inns. Close to myself obviously. Good sized rooms. Nice bathrooms. Bar could be bigger but bar stead very attentive.

Christopher S

8/19/2017

This was a great hotel. Extremely clean linen and carpet, odor free, with complementary refreshments and wine. I was extremely impressed. My family wanted to do a stay -cation to celebrate my sister's birthday and this was the perfect location with a pool.

Phil A

8/19/2017

Checking was effecient but not friendly. Room was fine. Breakfast was $12 instead of the usual free. Wouldn't have stayed there if I weren't stranded overnight at Midway

Korey K

8/19/2017

Charge you 20 bucks to park, pillows are bad, tv is bad, overpriced. Not bad for a one night stay, however the area stinks like literally smells bad.

jon a

9/21/2017

This hotel seems fairly new. The room was nice and spacious and of course clean. It had a mini fridge, a microwave, a coffeemaker a desk, and various nice furnishings for said appliances as well as the TV. There was also a chair with an ottoman. The hotel also has a noise curfew which can be invoked if the room next door is too rowdy. The on hotel restaurant was pretty complete as a hybrid of buffet and made-to-order, which is primarily highlighted for omelettes.

Dan R

9/21/2017

Nice place to stay near airport with on call shuttle. Does not have a hot tub. Also, fitness room is not 24 hour. Got a good night sleep. Didn't eat breakfast since it would cost $12. Used hot wire app to get a room here.

Tonia A

9/21/2017

Room was clean and spacious. The Hotel complex was a little difficult to navigate to actually find the hotel, but that isn't the fault of the Hilton. Staff was extremely friendly. Walls seemed a little thin, however our neighbors were a room full of unattended children that we're yelling and screaming and bouncing off the walls until 1am, so I'm not sure it was the insulation level of the walls, or the decibel level of the neighbors that was the issue.

Andre C

9/21/2017

Clean. Quiet. Cheap. Plus free cookies and lemonade and coffee at the entrance. Pool looks not great, but nice outdoor seating. The restaurant/bar is convenient and not bad.

Uses a 24hr shuttle to the airport, but call to see when it arrives if getting in at odd hours.

James S

11/22/2017

Nice hotel. Nice work out facilities. Nice rooms. Breakfast was very busy, but never got waited on or asked for a coffee refill. Had to get my own eggs, bacon and coffee. 5 stars other than that....

Aldo L

11/22/2017

No complaints. Room ok. One of few suites in area. Parking plentiful. Starbucks nearby. Staff merely useful. Food mediocre but plentiful.

Location for south side staging is perfect.

tiana r

12/22/2017

Rooms were clean pool water was warm staff is friendly and helpful. Breakfast was delicious they have a wide selection.

John P

12/22/2017

As always HGI is consistent. Friendly staff, clean room. Gym was good. Had the salmon for dinner at the restaurant and it was delicious

Chicago G

1/24/2018

WE HAD FUN THEIR EVERYDAY..BUT THEN THERE WAS SOMETHING BLIND WHEN ALL THE MUSIC HIT ACROSS OUR FACE THAT'S WHEN SHE RUSHED OUT OF THE ROOM AND THEIR WAS A HELL OF A FIGHT NIGHT.

Jeremy F

2/26/2018

A few of us stayed overnight one night for a layover. The staff was very hospitable and accommodating. I would happily stay again.

Amanda M

3/27/2018

I LOVE ANY HILTON AFFILIATED HOTEL. MY KIDS ASWELL. SO COMFORTABLE CLEAN AND ACCOMIDATING. 100 STARS

Bryant L

3/27/2018

Staff was nice but as far as amenities, it was lacking for the price. Im not used to having hotels actually charge premium price for breakfast as well. The bed was too hard for me, but they have great Neutrogena bath products. Overall, it was ok.

leila s

3/27/2018

I had a very bad experience with this hotel. I was trying to reach a guest, I called and I ask to be connected to the room. Some weird lady answered and was asking me all kinds of strange questions. What do I need in the room why im calling and my last name . I refuse to deal with this interogation and I am simply reporting her outrageous behavior to the top management. She needs to be fired.

LushensWifey

4/28/2018

Customer service could be improved. When checking in to my room the lady didn't even make eye contact and asked what I needed. The bed was comfortable and the room size was great. I could hardly hear any of the neighbors, a toilet flush here and there. The shower was a great size compared to another hotel I stayed at the previous night. 11.95 breakfast is a bit pricey if you don't eat much so I suggest going out for coffee and a bagel if that's all you eat in the morning. Overall great place to stay compared to other hotels!

Sam A

4/28/2018

We had been moved to Garden Inn after an awful experience at a different hotel. We arrived in the early evening, our room was ready and the staff was very attentive. The room itself was exceptionally clean, comfy bed, decent towels. The shuttle and access to MDW is super easy. We spent 2 days in downtown Chicago via the orange line, which the staff also helped us with. Once we checked out, the happily held our bags until our flight.

Only negatives, the breakfast was average and the tub/shower was kind of small.

For an average 3-star hotel, this one definitely goes above and beyond. Especially the staff.

Patrick E

4/28/2018

Good hotel. Very accommodating. Out of the way if you're flying into Midway.

Duncan C

6/1/2018

It's a great hotel with quick access to the airport and free parking. The staff are friendly and helpful. Watch out if you are flying in as the buses are picking up in departures due to construction but there are no signs.

Amgad M

6/1/2018

Staff very friendly and have excellent customer service skills! Food and drinks are good. Hotel location is a bit far from shops. But right infront of the MDW airport, shuttle bus is available!

Dionne W

7/4/2018

Hot breakfast,The front desk clerk Nokia was extremely helpful make sure we had everything that we needed it was a group of six of us she went out of her way.

Julie C

8/4/2018

I would like to say thank you for such a wonderful stay! Everything from checking in the hotel with Gismerait Hernandez assisting us, making sure we were absolutely happy was such excellent customer service. She had such a nice smile and we really felt welcomed. Breakfast was absolutely perfect!! Good job Hilton staff and thank you!!

Kathleen D

8/4/2018

Staff was very nice on Saturday. Thank you Paris for being so kind to us. We arrived at the hotel and were treated very kind on Saturday. We were suppose to have gotten an AARP discount. That did not happen (we found out on Sunday) We were also told on Saturday afternoon that our Sunday breakfast was going to be complimentary.

Also the receptionist at the front desk was very snotty to say the least on Sunday. She also locked us out of our room and said that our credit card did not work. I had a handicapped daughter in the room at the time. She finally gave us another card so that we could get back in.( Well, why did the card work on Saturday?).

The lines of communication need to be open at all times between shifts.

Eric K

8/4/2018

Hard to rate a hotel under renovation. My room just seemed a little older and not fresh. Everything was fine but nothing seemed great. Don't get me wrong, I would stay there again.

Michael L

9/6/2018

Average hotel. Front desk staff were friendly but the staff who handled the dining certainly we're not. We had a group of 75 with us and they still didn't treat us well. I think ownership needs to think about who they have in charge and how they treat there guest.

Also found a few bugs in our room. Not pleasant at all. They also decided to repave the whole complex on a Friday and Saturday when most guests are at the hotel. Didn't make much sense and was definitely an inconvenience.

Felicia P

9/6/2018

Really nice property. Centrally located great amenities and less than 10 minutes from the airport. Oh, and super friendly staff.

Bonnie J

9/6/2018

After staying in Las Vegas for one week, this Beautiful Hotel is so much better!!! And we stay at a major resort (new). The beds here are so comfy...thank you

Sheena C

11/8/2018

Very conveniently located to Chicago/Midway airport. Less than 10 minute drive. Shuttles available. Several options available for dining within walking distance. Very clean and well maintained. Buffet style breakfast with made to order selections daily for $11.95 per person. Overall, I was pleased and would stay again.

Jordan d

11/8/2018

This hotel has good rooms and good beds. The pillows leave something to be desired. It's right next to the airport which is great for me but maybe not those looking for a weekend getaway. Breakfast is always good at a garden inn however it is not free. I always stay here when flying out of MDW.

Garrett S

11/8/2018

Convenient location to midway airport. Basic Hilton garden layout with a decent amount of amenities. Superb king suite rooms!

Nick B

11/8/2018

Only stayed two nights and not much time in the room but bed was nice and room was spacious. Employees were all very nice. No complaints

Marshall S

12/8/2018

Unbelievably terrible customer service. Needed assistance with coffee creamer gone bad ruining both Kcup coffees in my room. No one could bring new coffees or fresh creamers to my room. For over $200.00 a night, you would think they could provide better service

Rae A.

Stars_4

6/28/2018

Man, like everyone says, it's an airport that isn't in the best weather location. Chicago can get pretty bad and flights were getting delayed a lot. Ours...read this and 3101 more

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