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How would you rate Brown Sugar Bakery?
The food is AWESOME! We have to limit our visits to this spots because it can become highly addictive. Love the cheesecake, caramel cake, vanilla cream/caramel cake, banana cake and the "Obama" cake!
I am head over heads for the caramel cake, my weakness
Lunch Room Cookies... get there early cause I buy them all
The place should be renamed ATTITUDES. The cakes may taste good but they can keep the attitude that come with it. I would rather spend my money someplace else.
i seen on channel 9 new is GREAT CAKES AND COOKIES.......
The Carmel cake just gave me life!!!! Lawd mercy
Everything I have ate their is DELICIOUS , if you go , you will be back .
The cakes were excellent 3 months later my friends are still talking them , but the owner I talked to her over the phone and she was so nice it felt like family. In a days notice
Stephanie made two delicious cake ....I will shop w her from here on....
The most AMAZING Cheese Cake I've EVER Tasted in my life!!!
Cheesecake, cupcakes , cakes in general.
Cupcakes are moist and flavorful! Delish! !
I called and ordered a cake 4 days before I wanted the cake, then I called the day I was picking it one hour before to see if would be ready on time I was told yes. When I got there it was not ready and one ladies working or owner offended me and I told her and she apologize and continue to offend me. I don't have to spend my money with a business like that! The service you provider to consumers is important.I have been a customer for at 3-4 years however, now I will not patronize that business any longer.
Wonderfully delicious. The "Obama Cake" is amazing.
Not only is she a lifesaver, she also made a beautiful and delicious cake for my mother's special day. Thank you and your team!!! AMS
I luv their cookies, my wife and cousins luv their cakes! What I don't like is how rude the lady was today after I asked about some cookies! I would have bought some cake or pie instead, but her nasty attitude changed my mind! So when my wife call and tell me to stop and get her a cake, it won't be from there! I can care less how good it is, good customer service goes a long way! I gave em 2 stars just because I luv their cookies. But no more money from me!!!
I go to Chicago for work, never pleasure. But I was brought here once and damn...now it's a must if I'm in town for a day or so.
The worst customer service on the planet! I went in to purchase caramel cupcakes and the manager was there. I was explaining to her that I had a bad experience with the poundcake a while back. She had me sample the poundcake and I told her it was so so. She literally got mad at me because I didn't just stand there for her to explain to me why I didn't like it. I simply wanted to purchase the cupcakes and get out of there before the weather got worse. She told me she had a right to refuse me services and would not sell me the cupcakes. UNBELIEVABLE! That infuriated me. I told her I had come from 200 South to get the cupcakes and she told me she had people coming there from Wisconsin so what. I could not believe the customer service coming from that inconsiderate, "ghetto" female who called herself the manager. If I owned the place I would be looking for a more consumer friendly person to run it. Apparently good customer service is not their strong suit. Perhaps they have reached millionaire status and no longer cares about retaining their clientele.
Great product, horrible customer service. When people are spending their money they don't want to be greeted with a bad attitude, please do better sister girls!
Best bakery in Chicago! All from scratch. The carmel cakes are the best! Order early during the holidays.
This was my first time visiting/ordering from here at it was a very pleasant experience. The staff were welcoming and happy !!!!!Great first impression. I will be returning😀
They did my baby shower cake just how I wanted it very good to. Will bee back in a month for my sons first birthday
ound this place and bookmarked through one of the food or cooking channels (wife and I watch a lot of tv while holding the newborn.)
Glad we found this place as the cake slices we had were great, especially the Pogy and Bess (or however it's called.) The caramel is honestly like crack.
The owner Stephanie was there, but was on the phone at a table and even when we made eye contact didn't even nod or acknowledge us. Thankfully, the girl at the counter was nice.
I don't know. I want to give a higher rating, but although the cakes we got were good I don't think it's hit the level of some other places. Maybe it's a 3.5 star overall, but the lack of warmth from the face of the bakery leads me to choose 3 instead of 4 stars.
Will we be back? Maybe, but really it is a detour to get out there and we left a bit disheartened after spending quite a bit here.
The worst customer service ever!!! I will never spend money in this business again.
My husband purchased a cream cheese Carmel cake. Delicious!!!. It was a little gummy on the edges but it was good. I have never personally visited the location so no comments on the customer service.
Over the years, I have spent quite a bit of money at this establishment. While the owner was very pleasant and greeted us very warmly even helping us carry out the cakes (since I bought so many of them). I had been disappointed in the past, but kept patronizing this business for several reasons. My mother remembered her from one of the cooking contest shows on television and again, she was very pleasant. However, I was extremely dissatisfied with the last order of 4 or 5 cakes in one order (for my Pastor's birthday and a choir member friend's birthday and of course one for the first lady and my own family). They failed to put icing in between the layers of cake. I tried to reach out to the owner (since she had been pleasant and I shared my business card with her at which time she stated she answered all of her telephone messages personally when discussing keeping the quality of the cakes) ; I have yet to hear from her. Now looking for other black owned establishments to support. Very sad and disappointed
THE CAKES WERE SOOOOO DELICIOUS WONDERFUL CUSTOMER SERVICE ILL BE ORDERING A POUND CAKE VERY SOON IT COULDNT BE THAT BAD THEY STILL HAVE PLENTY CUSTOMERS.
I had a great experience there and the Carmel cake (all that I came for) is the best I've had ever OMG. So moist and fresh. As far as customer service I had no complaints, and it was a holiday they got me in and out! Thanks !!!!!!
I just called regarding a number cake for my son as his birthday falls on Thanksgiving day I am trying to time my order precisely. I was abruptly/rudely hung on by the lady that answered the telephone. I was trying to thank her for answering my questions but I guess kindness doesn't pay either way. I'll stick with A Piece of Cake Bakery, thanks a lot but no thanks brown sugar bakery your rudeness which is duly noted😠😠😠😠😠😠😠😠😠😠I couldn't post without leaving at least 1 star but that was to many!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good treats.. Gone make another stop, by there soon.
I have not had anything bad from here. My favorites are the yellow cake/chocolate frosting, and the caramel cake. They are Divine. Have also tried chocolate on chocolate, the lemon, the turtle and the coconut. All good. Also, the cupcakes are huge, and are delicious.
The Caramel Cake is "OFF THE CHAIN" best ever! However everything in the Bakery is delicious. The Banana Pudding & Upside Down cake is highly recommended.
Went in this evening although the desserts are delicious, I wasn't very satisfied with the service I received this evening. The young lady appeared to be having a bad day & was quite slow at completing a simple order. I will be back...however I hope the young lady in glasses is in a better mood.
OMG I had a lemon cheesecake and mint chocolate cake, it's was a little piece of heaven....DELICIOUS DELICIOUS DELICIOUS
I give this bakery a well deserved 5 star rating. I went on a Saturday afternoon and the line had 10 people ahead of me. Which was good because I needed time to nail down my decision on what I wanted. The customer service was great and the line moved quickly. I got 4 slices of Carmel cake, 1 slice of strawberry and the sixth slice was free. 1 red velvet cupcake and 1 lemon cupcake. I was shocked by the affordable pricing. When I got home I passed out the slices to everyone and we all agreed. The cake is light and fluffy. What surprised me even more was the lightness of the icing. It wasn't thick and heavy like most Carmel cakes are. I'd recommend this place to any cake lover in the state of Illinois. I wish this business the best!
It's always hard to decide when you're looking at a display case FULL of scrumptious dessert! The caramel parfait is to die for & this is cupcake heaven. The towering 4-layer cakes are the best ever! If you have a sweet tooth, you need to be here yesterday!!
Best Strawberry Cheesecake EVER! It is pricey but word every penny, one slice is good enough for two people. Amazing!!
Cupcakes and Cake are very Delicious. Also the atmosphere is very Warm and Welcoming. Owner and Staff is Amazing... #HighlyRecommendVisitingThisBakery
First. I should have left when I saw the display. I asked for German chocolate cake. I hated it so much. It was disgusting. Won't ever go back.
Awesome cakes! Always a line when I come but worth the wait! Thank you Brown Sugar....don't change a thing! Keep em coming Stephanie
This place is what dreams are made of. It is just pure heaven. I would quick my job and work for cake .
Omg... I have had a craving for Carmel cake for 2 weeks and I decided to go to this bakery. This cake was AMAZING. Customer service was great.
Great bakery. Cupcakes and cakes that taste as good the next day as they did the day they were made. Will certainly be visiting them the next time we are in Chicago.
Mmmmm they had got the Sweet Potato Pie and Cheesecake made for me in a very timely manner. Customer Service there is also great so they got a regular customer in me.
I love this bakery. EVERYTHING is amazing. Their carmel cake is my favorite.
Absolutely delicious. We went 4th of July weekend it was very busy. Have never been here before caramel cake was absolutely delicious, also had turtle cheesecake, and German chocolate cupcake. These desserts remind you of your grandmother's desserts. Everything was moist, fresh, highly satisfied.
Everything I've eaten and that's almost everything from Brown Sugar Bakery has been good. I especially like the Carmel cake, banana pudding, lemon cupcakes and cheesecake.
Sprinkles who sprinkles what all I now know is Brown Sugar Bakery!!! The Porgy and Bess cup cake is everything!!! Pleasant staff and love the owner I will forever be a customer #jesushelpmywaistline
My children and I were participants in the 32nd Annual Hunger Walk here in Chicago and to get them through the walk I promised to reward them with a visit to Brown Sugar Bakery. The first thing a really appreciated was the bakery opened immediately when the owner came in to work which was about 8 minutes before the scheduled time to open. That made me feel like the owner cared more about making it convenient for the customers rather than the clock. We received very warm greetings from the 2 young ladies behind the counter as well as the owner. The cashier that waited on us was very helpful as well as very knowledgeable of the different cakes. Going into detail about each cake we asked about as well as the sales . It was 1 adult and 4 children in my party and she never seemed bothered about answering questions or swapping out items or allowing us extra time to decide. What really stole my heart was after we made our selections I looked over to my left and there was the owner assisting my baby girl at a separate little counter which displayed prepackaged deserts. My daughter is the star of asking many questions but the owner took special care of one of her many young customers and I loved that which made me spend more than I intended but the customer experience was priceless. This was not our first and we will continue to visit this location
Awesome this is the 7th year that I have been ordering from her for my special events. She did a spectacular job for my daughter's baby shower 6years ago,now the baby is 6years old and today I picked up her 6th Birthday cake!! Stephanie is the Best!!!
This place makes some of the best cakes you can imagine which is why it's always crowded. They give out free samples as well.
Plain cheesecake was terrible!!! So dry , it taste and look like corn bread. Banana pudding was okay. No where near worth talking good about. Would not recommend or come here again. I've had better cheesecake from a fast food restaurant!!!
Great black owned bakery on the south side of Chicago. They will work with you to get a special order paid for. I will definitely use them again next time I visit the Chi.
The strawberry cheesecake was terrible!!! I paid almost $8 dollars for it and I'm very disappointed. Never again
Good bakery Please don't change or skimpy on the caramel like no caramel in the middle of cakes.
She has a good staff. Their very helpful and the cakes are delicious.
Love going here. They are always nice. Will let you sample a piece of cake. Cake slices are huge or a very nice size. Different varieties of desserts and are reasonably priced. Love the cupcakes, brownies and cheesecakes! Yum!
IVE BEEN GOING HERE FOR 7 YEARS FAITHFULLY. CLEAN, FRIENDLY ENVIRONMENT AND DELICIOUS CAKES. BEST RED VELVET & CARAMEL CAKE IN CHICAGO HANDS DOWN.
The Most delicious caramel cake in the world!! The owner is super nice and always willing to answer questions. They also have amazing cheesecake and coconut cake!!! Just take my money, so worth it!!!
Purchased 3 slices of cake; coconut, pineapple, chocolate, and caramel. All the slices were moist. I’ve only, ate the pineapple thus far, and it was good. However, it was a little soggy and wet. I suppose from the juice of the pineapple. Nevertheless, I can live with that. My first time visiting and, was skeptical because I don’t go certain places in the City, if I can help, it but I will visit again more than likely before the week is out. I love sweets, even though I probably should stop eating them forever.
I tried this place 2 weeks ago and I loved the cake and the big size of the cake! I enjoyed the icing on the cake more tho. Today I'm telling my co-worker about this place and he goes to get us some cake and he just called me and said they are closed!! It's 11:39 am now is these one of the times when you here about patronizing with black businesses??!! They open when they want too?!! I hope not!!!!
Beautiful bakery store. My daughter loves Carmel cake. I think they are a little too pricey but I understand why they are so costly. I am glad they are in the neighborhood. I do enjoy their bake goods.
The best cake I’ve tasted. Truly talented and creative bakers! The staff is excellent, friendly, and extremely generous. I intend to be a frequent customer!!
Over crowded bakery people fighting to get their favorite baked goodies for the holiday's. I Loved their strawberry & chocolate cake. But, hated their chocolate peanut butter cake (that was my opinion). Their prices were very reasonable...will go again. Parking is hard to find because they don't have a parking lot for their business. But, that's OK you have to be patient.
Super Sweet icing. Prices are too high. I tried several different cakes but found them all too sweet to my taste. If the icing was more cream cheese and less sugar, I might become a fan liked the people who suggested BSB.
This place is a mortal sin... in a good way. Stay away from the Carmel cake... one bite and she got you... straight heaven! buy the cake not the slice, you will regret it!! The cupcakes are so good, it's unreal!! I'm glad I don't live near this place... this will own me!
I was a first time customer today, it was pretty busy but the wait wasn't long. The staff was friendly & helpful. The bakery was nice & clean. The Carmel Cake was Delicious. I will definitely return.
When it is not busy they are friendly, unfortunately I came in to buy some cupcakes for Easter. (they were undercooked) and the girls were standing around talking about everyone that walked in. Try going on a weekday, Don't GO if its a Holiday or Special occasion. UGH!
The best cake in Chicago hands down! It puts all others to shame. I am a fan of the strawberry, pineapple, and coconut cake mouth watering and moist. Their German chocolate cake is sometimes not available because it is sold out. This is a testament to how good the cake is. Extraordinary! This cake shop could have my last coin. The staff is always friendly, respectful and serves with a smile. Love the atmosphere.
I'm a huge supporter of this bakery. They serve the absolute best pastries with the freshest ingredients and a wonderful and professional staff to serve you. Great job Brown Sugar Bakery!
Greetings! This was my first time shopping for a cake at Brown Sugar. I wanted a "birth day anniversary" cake for my mother Lucille whom is now 84 years young. She became ill a few days before her anniversary. Instead of going to Brown Sugar, I went to Pete's Produce to purchase a cake the day before my mother's anniversary. I only did this because my mother was hospitalized and I did not have enough time to place the order with Brown Sugar. She had a slice of the cake from Pete's on her "anniversary" day (Sunday), it was not good! Horrible! That Tuesday I went straight to Brown Sugar. I ordered the Strawberry Shortcake. I picked the cake up on Friday. Wow! I met with the owner, she is wonderful. Her staff, young sistas working behind the counter. Very hospitable and they were wearing hair nets. Oh my God, the cake was simply delicious. The strawberries, the cream icing was "off the chain"! I had to wait for my opportunity to taste the cake at the end of the day because of the fasting during the Holy Month of Ramadan. I had two slices within 10 minutes. To everyone, please go to Brown Sugar, help her via your economic support. Black-owned buisness. I'm coming back again soon to order the Obama cake!
First time visit, brought a slice of double chocolate cake and a slice of strawberry, coconut, pineapple. All was delicious, but the double chocolate was my favorite. Will go back, there are other cakes, cupcakes, and parfait I want to try.
Great bakery! Huge slices of cake. Coconut/pineapple was moist and delicious. Lemon cake was also great.
Oh my...one of THE BEST Carmel cakes. This cake made my birthday this year! Anything I've ever had from Brown Sugar bakery has been delicious. The cakes are so good that a day later, you think about having another piece of cakes hours late...the flavor lasts in your thoughts! Very flavorful, moist and oh so good. They have other flavors such as pound cake, chocolate, red velvet, yellow...you name it...its going to be an enjoyable experience whatever flavor you decide to choose!
Absolutely amazingly deliciously sensationally taste of heavenly greatness!!!! We ordered two 4 layered cakes, a slice of caramel cake and turtle cheesecake. The staff was very nice and busy. I will recommend stopping by to indulge as we did! I wish I had a piece of love right now!!
The owner is so sweet! Always such a relaxed, brings a smile out of u vibe.
The best Carmel everything!
Very nice place. Was visiting from outta town and was looking for a down home feel for my father in laws birthday. This place was the perfect solution.
They have good cakes, pies and brownies. The service is very good and staff are helpful and nice. Come for the food and get hooked.
Delicious cake...a bit pricey but slices are large. It would be nice if they had more of a variety on the weekends. No German Chocolate, No Carmel pound cake etc.
I was lucky enough to catch the 'seasonal' Orange dreamsicle cake. It is the bomb dot com. From the Carmel cream cheese to the bread pudding, and don't forget the sweet potato pie. I haven't had anything here, that didn't make me wanna smack my momma. Sorry mom🙋 #IVisitTheFood #Chicago
I myself use to love to stop by and grab me a slice of cake to go. Not gonna lie it was the first that u actually pay for what u get. Meaning the cake slice's we're so big and good. Since they cut the cake in advance now. The cake don't taste the same. I had ask the young lady why they had started doing that she didn't want to respond so I added they the (staff) were cutting the cake to big. And she replied very rudely yeah. my suggestion to that is that they should use the cutter counter to make smaller cuts. But to stop cutting the cut in advance because it's take away from the cake taste.
I'm not a big dessert or sweet treat junkie but I must say brown sugar hits the spot. I had the peach cobbler, cake and brownies and there's only one word to describe them. YUMMY!
Best Carmel Cake. They use to cut big pieces in front of you but now it's slices in a a cooler. I haven't been since. Maybe when it warms up
Always delicious. Carmel cake is my favorite. Gonna try coconut next.
My first visit here (3/2019) was all I hoped it would be. I ordered a slice of a caramel apple cake and a coffee, then sat and worked for an hour. The cake was unbelievably delicious. And the staff was incredible - helpful, friendly, made suggestions, welcomed folks as they walked in. I had a great experience here. I look forward to trying more amazing food!
I Love this place! I need to stay away im trying to lose weight but always find myself here
Cant get enuf of the cake. It so delicious. They gonna make me be 600 pounds 🤣🤣. Everything I mean everything is good.
Everything I've tasted is good. Always a good treat.
Discovered this hidden gem in Navy Pier and could not be happier that we did. They really deserve to be known and better located within the food vendors area. The staff are great and the cakes are delicious. I highly recommend the Turtle and the Vanilla Cream Cheese Caramel cakes. This will now become a must when we travel to Chicago. Thank you to the staff for the wonderful service and recommendations.
This place was packed on a Friday afternoon, and they have the whole street smelling like the tears of Jesus. The cakes are delicious. This is an African American owned bakery, who specializes in sweet treats. The people who work here are on top of it, and provide exceptional service. This is a Southside GEM. You have to try it, it will be worth it. You can order online ahead of time, and pick up your order when it's ready. It will be READY!!
Awesome bakery I've never left unsatisfied I've tried over a dozen different desserts all have been stellar.
Brown Sugar Bakery unquestionably offers the best caramel cake in Chicago. And, if you're looking for a birthday cake they have staff on duty that can generally decorate a cake on the spot. The taffy apple happy cake it's a local favorite. The best part about Brown Sugar Bakery is that some cakes selections can be purchased by the slice, a full cake and a half a cake if you're watching calories. And please don't forget to check out the reduced for quick sale items which provide the opportunity to to take home samples of amazing Delicacies. If you have a sweet tooth, this is your place.
Excellent bakery. Black owned. Amazing Cakes and Cupcakes. Red Velvet cupcakes are extraordinary. A must try.
Best Caramel cake I've ever had. I thought Angelica's bakery has some good Caramel cake, but Brown Sugar beats them 10x more. The cake is fresh and moist and the Carmel is soft and not hard like Angelica's. My mom even loved it and she is not a fan of most cakes. A little pricey for $4 per slice, but well worth it. They just need some air in the establishment.
You will not be disappointed in the menu and service. The staff was very helpful and observant. Prices were average for the menu.
Totally fell in love with this place when I first went weeks ago the caramel cake that I brought never made it to the people that I bought it for I ate every piece really enjoyed it so this time when I went back I bought nothing but caramel cake all six pieces well unfortunately two of those pieces about four days later had mold on them so I'm not sure why the cake didn't last because the first time that I purchased the cake I didn't have it longer than 2 days but this time I had it for 4 in two pieces had to be thrown away because of the mold really was disappointed because the cake is so expensive so the next time I may not to buy as many slices or I just know not to keep them past a couple of days I'm hoping the reason for the mold was because of the fact that they use fresh ingredients and no preservatives or additives in their product because I know organic will go bad quickly so once again I love their caramel cake the best thing ever would highly recommended without no hesitations will always be one of my stops when I go to Chicago it's something that you have to have every time you make it to the city
Today I happened to be on the Southside, I was so excited because I was near the bakery.
I hadn't tasted it's deliciousness in quite some time.
I ordered 4 banana puddings, 2 slices of Carmel cake and 1 square cut piece of Taffy Apple cake.
My excitement turned to disappointment, although still tasty, the Carmel cake was a bit stale, and the banana pudding was way off.
The banana puddings were flavorless, all I tasted was the a thick sweetness and cookie, no bananas or banana flavor.
My husband did enjoy the Taffy Apple cake, so not a total waste of money.
It breaks my heart to have to write this review. I have been a devoted customer for three years, and I have always been satisfied with the customer service as well as my order. However, the last few times I went it hasn't been the best experience. I wanted to purchase a four layer cake for my daughters Sweet Sixteen, I was informed it would take four days. Everytime I have placed an order I was always informed twenty- four hours. I opted for a four layer cake that was on display. Big mistake, the cake was not good at all. We tossed a fifty dollar cake in the trash. The last few times I purchased cakes, it seemed as if they weren't homemade. I miss the customer experience this bakery once possessed.
Everything available here is five star quality. I enjoyed having the opportunity to order all of my favorite sweet treats. There are a ton of debates about what's the best here but none of that matters. What's important is that you can't choose wrong. Every item is a winner. My only disappointment is that the slices of cake have changed.
Hands down the best caramel cake I have ever had. There's not much else to say, cake is always moist and the caramel melts in your mouth. It's way past addicting. Anytime I'm in Chicago or if someone is visiting or traveling back from Chicago, I ALWAYS place an order. Matter of fact, this review is being generated because a good friend is on their way to Chicago and I NEED CARAMEL CAKE! The praise is long overdue. Just know if they ever start shipping it's a wrap!
I love their chocolate cakes. I do wonder if they bake pies and if they do using real fruit and not some abstract and cupcakes too. An if they know how to make chocolate waffer banana pudding that would be nice. However I love those chocolate cakes of theirs
I ordered a double chocolate cake with pecans and was charged a 5$ customization fee to add the pecans.... However I received a plan double chocolate cake pecans put inside of a container and wrapped up in a old plastic bag!!! I paid about 60$ for this cake and I expected way better service! I wanted this cake for my mother's birthday which falls on Thanksgiving the owner didn't offer to add the pecans just very nastily said she will refund it and it's the day before Thanksgiving! If I ordered a cake with pecans why not put the pecans on my cake??? I'm not paying to make my own cake if I ordered pecans then my family is not allergic to pecans!!! Very dissatisfied it's not the cake I had in mind for my mother's special day! She made the cake however she wanted and not what I ordered!!!
I stopped by this location recently (Sat.) Dec.14, 2019 and I was suprised by the good customer service and wide selection of sweets. I could go on and on about the reasons why you should give them a try if you are sweet lover. Now as for my only dislike.... PARKING, but it's Chicago so that's to be expected. This could be a big issue if the weather is bad. Besides the parking problem, I really enjoyed my time there. Keep up the good work! I look forward to visiting again when I come to Chicago.
Just so we're clear, this is a hole in the wall, but you don't come for the ambiance, you come for the cake. My goodness, the cake! So good.
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