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How would you rate Sunny's Hair & Wigs?
As the owner of SD luxuri beauty concierge service, I love the quality of hair and professionalism of the staff at Sunnys they answer all my questions.
be sure to order way ahead of time. You might not receive your order the day you need it. Horrible customer service.
I went here on a commendation from my hair stylist. The Sales Associate was very nice and helpful and explained to me the different types of hair, texture, etc. I ended up buying the natural wave virgin indian hair and I love it! It's extremity soft and I haven't had any problems with shedding. I get many complements on it and it looks like my natural hair. Also if you go to the store there is a sign posted at the register that says to WASH THE HAIR before putting it in to avoid shedding. The Sales associate said the hair comes pre washed but that suggested I still washed it to prevent excessive shedding. I washed the hair before my hair dresser sowed it in and I have no problem with shedding. I will definitely be purchasing hair for here again.
I went looking for the Kinky Curly hair which I had purchased from them in the past. The customer service rep took out the hair and it looked very nappy and old. I asked her to show me more selections because the hair looked used. She showed me the other selections and I picked the hair that I wanted. Upon getting home and looking at the hair, I noticed that the sales rep had changed out the hair I selected and sold me the nappy hair. I was livid. The hair had small white spots in it as if it had been used. I don't live in the area so the next day I drove back to Sunny's. I told the sales rep (same one from day before) that the hair was nappy and I it was not the hair I selected yesterday, and I did not want the hair. She then said the policy was once the hair left the store, they could not exchange it-although she sold me the hair I told her I did not want! That is my last purchase from Sunny's! I would not recommend anyone go there. They sell you used, nappy, easy shedding hair at a very high rate. The service was horrible. When I went back that next day the sales rep was taking a # 2 in the bathroom with the door open. She apologized saying she didn't know a customer was in the store. Bad business & used hair & shady sales associates. The sales associate even had the nerve to say if you don't want the hair that you previously purchased; since your getting new hair, I'll take it. I honestly think she is asking customers for their old hair all the time and washing it & selling it to unsuspecting customers looking for new hair. If you want to get ripped off, go to Sunny's!
The worse customer service and human hair wig quality I have ever experienced !!!
Ladies don't be fooled by their nice smile when you enter, I have been experiencing major hair loss because of health issues I am facing so I decided to trust them for my first wig I thought they were understanding of my situation it turns out that the $200 human hair wig that I have purchased was fake ( the color comes off at the very first wash!!! Leaving you with plastic hair in the kinky poofy wig no matter what you do Yes ! After ONE wash this wig is garbage!!! ) . The lady at the front desk doesn't know what she does she gave me advice to flat iron it even at the highest setting and then after complaining about the horrible quality I met with the manager that recommended me with his assistant to never flat iron it and just blow dry (so many conflicting recommendations ) and also advised me to buy $90 worth of average hair product to make the wig less poofy which didn't work (I later found out that a $20 wig from Buford highway is better quality than the BS they sell no joke )
The icing on the cake is when I contacted the manager (sooooo RUDE on the phone it's unbelievable he hasn't been fired by now) and he told me I could get refunded if I don't believe in the quality of the hair.
I called him again about this and he pretended that he never made that statement the MANAGER is the BIGGEST LIER in Atlanta !!!! I won't lie I cried because I can't afford to buy so many expensive wigs and they didn't care totally insensitive ... It's a shame ! I have a health issue for goodness sake! a little more heart and respect please!!!!
Thank you for this horrifying experience there's even more disturbing details that I won't have time to share but you get the feel of this business ....
PS I only write reviews to protect my ladies out there from being disappointed angry and for the sake of justice. Only the good businesses should thrive and we need to stand up and talk about it when there's gready lying businesses.
THIS COMPANY HAS TERRIBLE HAIR, TERRIBLE CUSTOMER SERVICE AND TERRIBLE REFUND POLICIES!!! My family has spend over $7,000 with this company over the years and every time we were not only disappointed with how quickly the hair would shed and deteriorate but whenever we would make a complaint - they ALWAYS gave us a hassle about the issues!!!!! If you were considering buying hair from them I BEG OF YOU THINK TWICE!!!! TRY some OTHER company! I have NEVER dealt with a company that had
2)bad customer service
3)bad refund policy
YOUVE BEEN WARNED!!!
Very pricey for the quality of the hair. $500.00 for a synthetic wig...(go to the beauty store)
I love this place. I am a freelance hair stylist and use this place to buy hair at least once a week. The staff is always so helpful and if they don't have something I need they will get it for me in a timely fashion. No complaints!!
I have genetic alopecia meaning that no amount of medication, shampoos or topical formulas will bring my hair back. I've had multiple biopsies and have been told that I will need to wear wigs for the rest of my life. I purchased a $500 human hair wig at Sunny's in May of 2015 and I was in LOVE with it. It held up very well considering that I wore it daily until January 2016 but then it started to fall apart, naturally, so I was in the market for another one. Being that Sunny's was amazing my first go round, I went back. I even called the day of to see if they had a large selection of wigs for white girls and was told yes. I came in and only ONE piece was human hair. It was $1,100 so WAY out of my price range AND it wasn't even cute. I tried on a synthetic piece and I loved it, but I was hesitant because I know that you're not supposed to use heat on them and there were some waves that I didn't like. The lace cap said that it was "heat friendly" and the girls behind the counter said it would be fine to use my straightener on low.... I should have used their heat before I purchase it bc ONE time using my hair straightener on it's lowest setting RUINED THIS WIG! I am a full time student with two kids and a full time legal secretary. I make decent money but not enough to throw away $400 for a synthetic hair to just go drop who knows how much on a human hair wig. I cannot go out in public without a wig. I am forced to wear something that is FRIED! I have tried cutting some of it out, but it burned all the way up to my neck line. The top of it still looks great, but the bottom looks like a monkey's head... I am extremely upset and this totally bombs my self esteem but Sunny's nor their vendor couldn't care less. They got their money so who gives a damn about their consumers, right? I was even hesitant to purchase that piece for the SOLE fact hat I've heard so many horror stories about synthetic hair but the girls that work there assured me that I would be fine. I even asked them if there were any other stores around that I could go to and the response that I got was that there was one on the west end, but i didn't want to go there because I am white. Really? Wow. I can promise you that black people don't scare me.... Just because a certain area may be too "hood" doesn't mean that I can't enter it... I grew up in a bad part of town but I'm still here... I was and am desperate to have a good quality piece of hair on my head. I cannot believe that they charged for $400 for a piece that was RUINED the day that I bought it. I even read the reviews before I went back the second time and ignored them bc of how well they treated me before... I'll tell you this... I won't ever go back and all of the people that I have referred to them, I'll be sharing my story with them too so they don't get fooled out of money. You'd think that there would at least be a 24=48 hour return but nope. You walk out that door and your're DONE. Beware!
I've been sending my clients to Sunnys for a looong time. Starting at the Minneapolis location. I've always had a great experience with the hair and its quality.
Sunny' s has the most amazing hair and the customer service is extraordinary. Its centrally located and offer a variety . I strongly recommend that you try them out . I quarentee youll love them too!
My shopping experience at Sonny's has been satisfying and educational regarding how to purchase hair based on my needs. We drove from Alabama to Georgia and it was well worth the drive. God is good!
I sometimes use wigs for work as an actor, and recently discovered my new favorite hair purveyor. I was pleasantly surprised at the high level of customer service in this hair "boutique". In the past, I've gone to buy hair in stores where the salesperson had little to no product knowledge. At SUNNY'S HAIR I was encouraged to try on as many wigs as I wished, and did. The bright sunlit, uncrowded space allows you see what you will actually look like in the wig.The salesman even suggested a wig that wasn't on display when I showed him a picture of what I wanted to replicate; he brought it out from stock and it was exactly right. I highly reccommend this place.
i've been here twice already! i came here last week and bought 10 face masks for $16, i told jen my skin problems and she helped me pick out face masks that would help my skin. i came again today for their black friday 20% off and bought 10 more face masks and a bb cream. i really love how organized and clean the store is, the staff is also very helpful when i have questions. this will be my go to spot for my asian make up fix!
I have shopped at Sunny's for over 8 years. Their hair is very manageable, it does not she'd and I'm able to reuse it. It has body and I can wear it straight or curly.....it is worth every penny. And it always smells good... I LOVE SUNNY'S!!!
All I will say is dont let the nice building and area fool you .I paid almost $300.00 for a wig and it did not last long. It last for a month.Everytime I brushed the wig the hair came out the tracks like the wig had cancer.All I had left was the wig cap really. This place is not great.The reps in there act like they did not want say hello when I first came in and instead of them giving good customer service they were worried about there makeup and weave.
I've been getting hair here since I went to prom and that was 5 years ago. They have great quality hair. Service is excellent. And Malina was a great help! (:
I've been a customer since 2014 and I absolutely love the service and experience!! The hair that I bought in 2014, I still use today in 2016. Their hair is pricey, but we'll worth it! This is an investment well worth the money. If you're a loyal customer they do reward you ! I 😍 it!
This shop has amazing hair and they also custom make orders. I needed a lace wig that was 130-150% density, swiss lace. Once they received information about the unit, they called me back. The staff were very humble and helpful I am absolutely pleased with the service I got from them! I will be doing business with them in the future!
Very friendly personnel, they did everything they could to help us find the perfect wig for my Mom. Even went the extra mile to apply a discount. Will definitely be back!
My experience was superb. The salesperson knew their merchandise well
I have been a customer for years!!! Great products and service!!!
Service was excellent they were very patient. The quality of hair and the choice are great!
I bought a pack of Indian hair on Friday, I returned it on Tuesday only to have them,say they can't accept it. The hair was NOT taken out of the pack. It was the exact same way as I bought it. I hadn't removed it out of the pack, it was still in the bag I got from the store.
The guy lectures me for 15 minutes then puts it back to the stack of hair they sell.
He said they won't sell it, yea right. They will sell it because it was never even touched. When I bought the hair the only thing the sales woman mentioned was their event they'll be having. I didn't see any sign saying all sales were final, I wasn't told that all sales were final.
The one pack of hair cost $200. For that price you can buy 5 bundles of hair in Duluth or somewhere else.
Complete rip off. Don't waste your time or money here. Go elsewhere!
Edit in response to owner: DONT BE RUDE! your snide remarks just sheds light on the character of the people who run this business. The tiny sign that is in the store isn't enough for someone to see that there is no refund. The sales associate DID NOT advise me that there was no refund. I did not know there was no refund until I came back to return the hair that I bought 3 days prior, and still yet it had to be taken up to show me because I asked 'where is the sign?' The sales associate placed the hair back into the place where the hair was originally taken from. If the hair was placed there, then why wouldn't it be resold? How would you know the difference? You wouldn't! You guys are rude, deceitful, inconsiderate, dishonest, and corrupt!
This is the BEST hair in Atlanta!! I love it!! Don't waste your money buying bundles from those other places! Visit Sunny's!!!
Its a nice store, staff helpful esp. to those of lighter pink skin tones if you know what i mean, so youll know your place when they enter (please fix that) lots of selections but unfortunately my "human hair" is a ball of mess now and its been a week, over a $100 down the drain. I would try something else in the future.
I bought the kinky curl from Sunny's and I have been quite happy.. I wash and condition it every week and it renews itself..
I am quite impressed with Malina (Buckhead ATL, store) professionalism!! She is smiles the entire time, she is patient with you, she offers recomendations when she doesn't have an answer for you. I am absolutely impressed with her ability to satisfy her customers.
Great service, great hair!!
I'm a stylist and I'm very picky when it comes to my hair. I've been buying deep wave Indian hair from Sunny's for year's . I just purchased three new bundles and absolutely love it. The hair does not shed ,it smells good and it's very soft . I will not buy hair anywhere else in Atlanta. The. Staff never disappoints me their always nice and professional, they take the time out to answer any questions , and they keep a great attitude. I rate them five stars if I could give them 10 I would.. I'm very pleased.
Excellent service! Manager was patient and the hair, nothing compares. Love it!
Very selective about the hair I purchase and typically am able to use my VIRGIN hair for YEARS. Sunny's Virgin hair quality is sub-par. Either the cuticles are stripped and no longer intact or they've not arranged them in the same direction. Also seems it was treated with dark coloring as it continues to rinse out during cool water washes; and some kind of silicone for an initial smooth touch - that smoothness is no longer there.
I bought the hair 2 months ago and it has yet to behave like my hair I've had for 2+ years. The ends of the hair get tangled together just by moving my head to the left or right. If I curl the hair the curls rise up into a tangle ball after 30 minutes or so. I'm constantly smoothing it down.
I wouldn't recommend for those who plan on INVESTING in high quality hair and intend on it behaving as TRUE Virgin hair.
Customer service was top notch - very friendly and helpful but the product is just not as advertised.
First off the store smells delicious as well as the wigs. The sales representative is very knowledgeable and friendly. Great experience and great prices!
I have been using sunny's hair for years and always receive compliments. I do repeat installs and will continue to shop with them.
The attendant was extremely helpful. I will absolutely shop here every time I need to purchase hair extensions. The hair extensions are flawless and worth every penny!
I absolutely adore Sunny's hair and wigs. I have tried purchasing extensions from other retailers, but they just are not the same. Not only is the staff educated and highly professional, but the quality of their products is unprecedented in Atlanta.
Sunny's hair and wigs is the place to go. I have ovarian cancer and was very scared about having to go through the process of having wigs because I was going to lose my natural hair. Jalen could not have been more helpful, accommodating or friendly. She had many customers but treated me and my family with the customer service of a true professional. Thank you, Sunny's Hair and Wigs. You all are awesome. I encourage anyone who is shopping for wigs, extensions etc to go to Sunny's.
I absolutely love this place. I came in and had an awesome experience.. I'm obsessed with wigs now. Plus the help and fitting rooms are so convenient. I'm very impressed with this store. I could not have ask for better wigs or a better experience.
Gosh! What can I not say about Sunny's product! I've been a loyal customer for almost 4 years now! Found out about them from a stylist I used when I was trying out the infusion method. Their family owns the business that originated out of Arizona, if I recall correctly. I love them because they are one of the few Black-owned hair stores.
Now let's talk about the product. I go back to them because #1, I don't have to go to them often. I pay them a visit or order online, perhaps every 1 1/2 years. That's how good their product is! It last for a very, very long time. If you and your stylist lay your hair in such a way to be able to re-use the hair, you can use it for a very long time with proper care of shampooing and conditioning the product.
Now, let me tell you all about the quality. I only get hair from them since I discovered them because it doesn't do all the things I hate about a bad batch of hair! It doesn't shed, it doesn't tangle, it doesn't knot, it doesn't ball up! It feels great and it feels real because it is absolutely 100% real. I always get the natural Indian wavy. Its the only kind I get because it suits me best and its versatile! I can wear it flat ironed & straight or loose curls, or roller set with tight curls. But what I love the most about it is that when it gets wet, it goes into this beautiful wave pattern that stays that way until you do something else with it light flat iron or curl it! That's important to me because I love the water, ocean, waterfalls, Jacuzzis, etc. and when I get my hair wet its great to have the kind of hair that stays beautiful even when it gets wet.
Even my stylist says that she loves working with this brand of hair!
I've been wanting to tell folks about how great Sunny's product is, I'm glad I took the time to do so now because folks need to know who has the best hair in town.
I recently relocated from Atlanta and I still order from them. And recently, I came thru Atlanta on evacuation from Hurricane Irma and one of the stops I made on my journey was to Sunny's Hair to get a new order of that really good hair that I always get tons of compliments on and folks think its my own hair unless I tell them otherwise. However, it is my own because I bought it!! LOL!
And their customer service has always been on point. Its not like going to the other hair stores. Its really really upscale & nice. And they treat you very special. They will even take the time to give you a full consult. They even have wigs for cancer patients. The gentleman that assisted me on this most recent visit was truly a gentleman. He made me feel absolutely comfortable. Don't know his name though. But they're all very nice... the few times I've been since I don't have to go often since their product last so long! :)
Made a purchase today and my day was made! Seriously the best customer service - extremely knowledgeable and engaging. Yes, it's an investment but definitely worth it. The staff is friendly and Kaziam is wonderful - I was not expecting the level of attention he provided to ensure I was happy with my purchase; and he has now saved me from having to make multiple purchases throughout the year that truly are not worth it. Not to mention it was fun getting to know him!
GO TO SUNNY'S - YOU WON'T REGRET IT!
I came into Sunny's with no knowledge or idea of what kind of hair to get for my first sew in. The staff was knowledgeable, patient and very kind explaining all about the hair and how I can mantain it. They even assisted me with fining a professional hairstylist. The hair lasts forever as long as you take care of it properly. I will always come to Sunny's for my hair and will continue to tell everyone about my excellent experience.
I've been coming here for years for my wigs, it's my go to spot and my one stop shop. The service is impeccable, the selection is accommodating for everyone, the prices are appropriate. You are guaranteed to find something you love!
After a slight panic when the post office lost my hair extensions two days before the wedding I was a bridesmaid in, I desperately jumped on Google. I got in the car and went to Sunny’s after all the great reviews. Wow, they were so helpful and nice!! They put on some music and quickly helped me find the right color for me. They gave a lovely discount as well. I highly recommend this shop!!! Thank you, guys!
My daughter and I were very impressed. We went in not knowing anything about wigs . Christiana was beyond helpful . My daughter is on Chemotherapy and spooked of loosing her hair , she made it fun trying on different wigs and working with each wig to look nice. The prices are good ,the selection is good , all the employees were friendly. , helpful .
I was in the store maybe three times. Purchased one hairpiece. Every single occasion, the customer service has been exceptional and they been extremely patient. Waiting until my birthday in December to take it vantage of an additional discount but I will be getting another Wig. Kudos!
I’ve been a customer of Sunny’s for almost 4 years. Hands down, the best hair in Atlanta! Thank you for always delivering amazing customer service and an even more amazing product!
This place has a great quality of hair. I have been coming here for so many years and the hair is the best quality in Atlanta. The customer service is exceptional also :)
I went here on a recommendation from my hair stylist. The Sales Associate was very nice and helpful and explained to me the different types of hair, texture, etc. I ended up buying the natural wave virgin indian hair and I love it! It's extremity soft and I haven't had any problems with shedding. I get many complements on it and it looks like my natural hair. Also if you go to the store there is a sign posted at the register that says to WASH THE HAIR before putting it in to avoid shedding. The Sales associate said the hair comes pre washed but that suggested I still washed it to prevent excessive shedding. I washed the hair before my hair dresser sowed it in and I have no problem with shedding. I will definitely be purchasing hair for here again.
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