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How would you rate Citizens Trust Bank?
Bad "branch policies".
I love this bank institution! I enjoy knowing my dollars are circulating within my community. I am a college student & I have the collegiate checking account. There's not a time that I don't receive friendly customer service. I'd recommend this bank to anyone, especially African Americans. We should uplift our communities economically!
Opened an account and a month later. They still haven't ordered my debit card and checks. Poor phone customer service
They are very friendly, professional and care about their customer.
I've used their ATM countless times, paying a $2.50 fee each time. I withdrew $20 at the ATM and went inside to break it into smaller bills. The two women behind the counter barely acknowledged me, and looked annoyed about having a customer. The bank was empty. Apparently they don't "change currency" for non account holders. Ridiculous! I got the $20 from THEIR ATM. I will NEVER use this ATM or bank again! Terrible service.
I was looking for another black owned bank after my previous bank, Capitol City Bank and Trust closed. I used this branch to open it and have been pleased ever since. The staffing has remained pretty stable and I had multiple accounts with them. The mobile app is state of the art. I feel like they are family now and they are always willing to go the extra mile to help. I thought it would take forever to get them to take off some fraudulent charges but it took no more than a week. I do have to grade them down for providing my husband a replacement card after the id theft. It took 2 months for them to finally send it after multiple trips to the bank.
Always friendly and helpful. Great customer service. Recently opened a business and feel confident that this is my bank.
The staff is amazing
WORST BANK EVER. We bank with every bank. This has been the hardest thus far in our life to get anything accomplished. The branch and bank policies are not designed for customer service. If you are thinking of using this Bank. Don't do it. Unless you have a lot of money and don't require good customer service. Service that says: hey we value you. This bank has the most outdated policies and no sympathy for their clients. It seems it may just be a matter of time before they are out of business. Customer service sucks, they are not friendly. Rules are so much compared to larger banks. This bank sucks.
Opened an account today at this location, and I was treated like FAMILY from the time I arrived until the time I completed my transaction. WOW, thank you so much for this experience.
Great bank. Has my best interest at heart and very friendly.read this and 0 more