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How would you rate Citizens Trust Bank?
Bad "branch policies".
I love this bank institution! I enjoy knowing my dollars are circulating within my community. I am a college student & I have the collegiate checking account. There's not a time that I don't receive friendly customer service. I'd recommend this bank to anyone, especially African Americans. We should uplift our communities economically!
Opened an account and a month later. They still haven't ordered my debit card and checks. Poor phone customer service
They are very friendly, professional and care about their customer.
I've used their ATM countless times, paying a $2.50 fee each time. I withdrew $20 at the ATM and went inside to break it into smaller bills. The two women behind the counter barely acknowledged me, and looked annoyed about having a customer. The bank was empty. Apparently they don't "change currency" for non account holders. Ridiculous! I got the $20 from THEIR ATM. I will NEVER use this ATM or bank again! Terrible service.
I was looking for another black owned bank after my previous bank, Capitol City Bank and Trust closed. I used this branch to open it and have been pleased ever since. The staffing has remained pretty stable and I had multiple accounts with them. The mobile app is state of the art. I feel like they are family now and they are always willing to go the extra mile to help. I thought it would take forever to get them to take off some fraudulent charges but it took no more than a week. I do have to grade them down for providing my husband a replacement card after the id theft. It took 2 months for them to finally send it after multiple trips to the bank.
Always friendly and helpful. Great customer service. Recently opened a business and feel confident that this is my bank.
The staff is amazing
Great bank. Has my best interest at heart and very friendly.read this and 0 more