Liberty Mutual Insuranc

10/13/2017

Only gave one star because zero couldn't be given. Worst insurance EVER! They do everything in their power to not pay out a claim. Hail damaged roof cost $26,000 to replace and Liberty Mutual adjusters only willing to pay $6,000. DO NOT USE THIS COMPANY FOR HOME INSURANCE!!!

10/13/2017

The best customer service ever in a insurance company. Glad I switched over.

10/13/2017

Worst service ever!!!! They end up charging you more than what they say..would not recommend service really sucks they dont care what u have to say.

10/13/2017

Great rates and quick with claims.

10/13/2017

Poor custumer service Regret having insurance with them

12/20/2017

Best prices for the products

2/20/2018

I love our insurance! Just had a small accident concerning our car, Liberty Mutual was quick to contact us and get the ball rolling. Very happy

3/22/2018

Mike is awesome and definitely has my referral for any family and friends or clients looking for great customer service and affordability!

3/22/2018

Dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate.

12/28/2018

If you are looking for an honest insurance company Liberty Mutual is not the one. They are dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate. I was rear-ended and they offered to pay 80%, when I questioned how this was possible the went back and because I didn't agree with their proposal they decided to offer only 20%. How is this possible? How do they sleep at night? RUN... Look for an honest insurance company.

5/1/2019

Fair Customer service dishonest insurance company i have ever dealt with.

my car was totaled, gave half of my car's value.

6/2/2019

Our Liberty Mutual agent in Albuquerque has been Paul Cunningham for many, many years. He has never done anything, but great for us. We have had the vehicle coverage, and it has been awesome. It even seems to go down in payments. Our home insurance with them has covered our issues, several times. They do such a great job with the claims for home damage. We never want to switch to another company. We have used several different insurance companies, and we know the difference..

8/3/2019

I usually deal with them over the phone. Always polite and helpful. Always doable by phone and email. Good company.

8/3/2019

The worst Agents ever. They will do anything but their job then brag about how much money they make.

They do not care about the customers or long term relations

9/3/2019

Not true what they advertise on TV.

10/5/2019

Worst customer service experience I’ve had in ANY industry.

11/6/2019

Unfortunately I had to give your company 1 star, just so I could write a review... Your company is horrible. We have been with Liberty Mutual for 18 years with our home insurance and our vehicle insurance. We found out that our insurance payment was due and it was over $250. When my husband called, he found out that your company added our son back on our policies WITHOUT our permission.. When asked why and to take him off, we were told.. "Nothing we can do about it." Your representative got rude, hateful and down right disrespectful to my husband.

1/8/2020

OMGOSH. If you have Liberty Mutual for CAR, AUTO, BOAT, HOME. CANCEL NOW.

2/8/2020

Great customer service! Provided by representative Norma Olivas! Great job hiring someone that know what their doing

6/5/2020

They are always friendly and addressed my concerns immediately and got it taken care of.

9/8/2020

It was "Assurance" that was wonderful in helping.